Temu

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Temu's key feedback

Misleading Promotions

Many users express frustration with Temu's promotional tactics, which often promise free gifts or discounts that are not honored, leading to a sense of deception. Approximately 20% of users report feeling misled by these promotions.

I was promised free gifts after making a purchase, but they never arrived, and I had to spend more money to qualify.

Delivery Issues

A significant number of users experience delays or non-delivery of items, with some reporting that their orders never arrived despite being marked as delivered. This affects about 15% of users, leading to dissatisfaction with the service.

I never received my order even though it was marked as delivered, and customer service was unhelpful.

Inconsistent Product Quality

Users frequently mention receiving products that do not match the descriptions or images, with issues such as incorrect sizing or poor quality. This inconsistency affects around 10% of users, causing disappointment and returns.

The clothes I ordered were much larger than expected, and the quality was not as described.

Customer Service Challenges

Some users report difficulties in resolving issues with customer service, citing unhelpful responses and a lack of resolution for their problems. Approximately 10% of users express dissatisfaction with the support they receive.

Customer service was unresponsive and did not help resolve my issue with a missing order.

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Nuggets

Major Highlights of the Week

Misleading Promotions

Promotional offers often require additional purchases, misleading users into spending more than anticipated. This bait-and-switch tactic erodes trust and frustrates customers seeking genuine deals.

I was promised free gifts but had to spend more money to claim them, which felt like a scam.

Inconsistent Sizing

Product sizes are frequently inconsistent, leading to customer dissatisfaction and increased return rates. This issue highlights a need for standardized sizing information to improve customer satisfaction.

I ordered clothes in my size, but they were either too big or too small.

Delayed Deliveries

Delivery times often exceed the promised timeframe, causing frustration and diminishing the perceived reliability of the service. This delay in fulfillment impacts customer loyalty and satisfaction.

My order was supposed to arrive in 3-4 days but took over 10 days to even get a notification.

Poor Customer Support

Customer support is perceived as unhelpful, with repetitive requests for proof and lack of resolution for issues. This inefficiency in handling complaints leads to customer attrition.

I contacted support multiple times for a missing item, but they kept asking for proof I couldn't provide.

Confusing App Interface

The app interface is cluttered with promotional games and ads, detracting from the shopping experience. Simplifying the user interface could enhance usability and customer satisfaction.

The app is filled with annoying spin games and ads, making it hard to shop.

False Advertising

Products are often not as described, with discrepancies in quality and features. This misrepresentation leads to customer disappointment and damages brand credibility.

The product I received was nothing like the description or pictures shown.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Promotions

Promotional offers often require additional purchases, misleading users into spending more than anticipated. This bait-and-switch tactic erodes trust and frustrates customers seeking genuine deals.

Inconsistent Sizing

Delayed Deliveries

Delivery times often exceed the promised timeframe, causing frustration and diminishing the perceived reliability of the service. This delay in fulfillment impacts customer loyalty and satisfaction.

Poor Customer Support

Customer support is perceived as unhelpful, with repetitive requests for proof and lack of resolution for issues. This inefficiency in handling complaints leads to customer attrition.

Confusing App Interface

The app interface is cluttered with promotional games and ads, detracting from the shopping experience. Simplifying the user interface could enhance usability and customer satisfaction.

False Advertising

Products are often not as described, with discrepancies in quality and features. This misrepresentation leads to customer disappointment and damages brand credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I ordered an item through Temu with a promised delivery time of 3–4 business days. It took over 10 days just to receive a delivery notification — with a photo showing the item was supposedly delivered. But I never received it. I contacted support three times, asking for a refund or replacement. Instead of helping, they kept asking for 'proof' that I didn’t receive the item — which is impossible. How do you return or take a photo of something you never got? If Temu wants to keep my money, fine. I’m deleting the app and won’t be using it again. Very poor customer experience.

Adam Isaacson

Week of July 23rd, 2025

I love the pretty products on Temu. You have everything a person could need and more. I do not care for the free gift promotions that say you get free gifts, then tell you you need to spend, and keep placing orders to get the 'free' gifts. In reality, they are not free. I fell for the fish world and farm things which you never can get up to the amount to win even if you play for weeks. Some of the merchants are unforgiving when you receive a defective product and try to blame it on the customer.

AliceMemory

Week of July 23rd, 2025

Temu is much better than previous merchandise. But the BAIT AND SWITCH WILL DRIVE YOU CRAZY!! I have spent over 1000.00 and nothing for it but promised everything.

Fireflytt4224

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Temu is much better than previous merchandise. But the BAIT AND SWITCH WILL DRIVE YOU CRAZY!! I have spent over 1000.00 and nothing for it but promised everything.

Koray Okumus

Google Play

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User Experience Report

Report Date

Temu

Top Insights This Week

Misleading Promotions

Delivery Issues

Inconsistent Product Quality

Customer Service Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts