Temu

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Temu

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Temu's key feedback

1

Misleading Promotions

Many users express frustration with Temu's promotional offers, which often require additional purchases to redeem 'free' items, leading to feelings of deception. Approximately 15% of users report being affected by these misleading promotions.

I was promised free gifts but had to buy more items to get them, and they never arrived.

2

Confusing User Experience

The app's interface and promotional games are reported as confusing and overwhelming, making it difficult for users to navigate and complete purchases smoothly. This issue affects around 10% of users.

The app is too confusing with constant pop-ups and games that make it hard to shop.

3

Shipping and Delivery Issues

Some users experience problems with shipping, such as slow delivery times and items being sent to incorrect addresses, which affects their overall satisfaction. Approximately 8% of users have reported such issues.

I never received my order, and it was marked as delivered to the wrong address.

4

Quality and Product Mismatch

A number of users are dissatisfied with the quality of products received, which often do not match the descriptions or images provided on the app. This affects about 7% of users.

The product I received was nothing like the picture and was of poor quality.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Temu
Temu receives mixed feedback with many users praising its wide selection, fast delivery, and affordable prices. However, there are complaints about misleading promotions and issues with free gifts, which some users describe as scams. Despite these issues, many customers express satisfaction with the quality and variety of products.

#2 RUNNER UP

Etsy
Etsy is appreciated for its unique and handmade items, with many users valuing the support of small businesses. However, recent updates have frustrated some users, particularly those with older devices, and there are concerns about the platform's handling of seller fees and counterfeit items.

#3 Straggler

Amazon
Amazon is praised for its vast selection and convenience, with many users relying on it for a wide range of products. However, there are complaints about customer service, delivery issues, and the push for Prime membership, which some users find intrusive and unnecessary.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Temu
#1 Users Choice
Temu receives mixed feedback with many users praising its wide selection, fast delivery, and affordable prices. However, there are complaints about misleading promotions and issues with free gifts, which some users describe as scams. Despite these issues, many customers express satisfaction with the quality and variety of products.
Etsy
#2 Runner-up
Etsy is appreciated for its unique and handmade items, with many users valuing the support of small businesses. However, recent updates have frustrated some users, particularly those with older devices, and there are concerns about the platform's handling of seller fees and counterfeit items.
Amazon
#3 Straggler
Amazon is praised for its vast selection and convenience, with many users relying on it for a wide range of products. However, there are complaints about customer service, delivery issues, and the push for Prime membership, which some users find intrusive and unnecessary.

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Nuggets

Major Highlights of the Week

Misleading Promotions
Customers are frustrated with promotions that promise free gifts but require additional purchases, leading to confusion and dissatisfaction. This bait-and-switch tactic undermines trust and creates a negative shopping experience.
I was promised free gifts but had to buy more items, and the gifts never arrived.
Confusing Checkout
The checkout process is convoluted, with unexpected requirements and conditions that prevent users from completing their purchases smoothly. This complexity deters users from finalizing transactions and diminishes the overall user experience.
I tried to check out but was forced to add more items, making it impossible to complete my purchase.
Aggressive Advertising
Users are overwhelmed by frequent and intrusive ads and notifications, which disrupt the shopping experience and lead to app uninstalls. This aggressive marketing approach is perceived as spammy and off-putting.
The app bombards me with ads and notifications, making it unusable.
Inconsistent Product Quality
There are significant discrepancies between product descriptions and actual items received, leading to customer dissatisfaction and returns. This inconsistency in quality control damages brand reputation and customer loyalty.
The product I received was nothing like the description or photos.
Unreliable Shipping
Shipping issues, such as delayed deliveries and incorrect tracking information, frustrate customers and erode trust in the service. These logistical problems need addressing to improve customer satisfaction.
My order was marked as delivered but never arrived, and I couldn't get a resolution.
Complex Reward System
The reward system is perceived as overly complicated and misleading, with users unable to redeem promised benefits. Simplifying and clarifying the reward process could enhance user engagement and satisfaction.
I never received the rewards I was promised despite following all the steps.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Misleading Promotions
Customers are frustrated with promotions that promise free gifts but require additional purchases, leading to confusion and dissatisfaction. This bait-and-switch tactic undermines trust and creates a negative shopping experience.
Confusing Checkout
The checkout process is convoluted, with unexpected requirements and conditions that prevent users from completing their purchases smoothly. This complexity deters users from finalizing transactions and diminishes the overall user experience.
Aggressive Advertising
Users are overwhelmed by frequent and intrusive ads and notifications, which disrupt the shopping experience and lead to app uninstalls. This aggressive marketing approach is perceived as spammy and off-putting.
Inconsistent Product Quality
There are significant discrepancies between product descriptions and actual items received, leading to customer dissatisfaction and returns. This inconsistency in quality control damages brand reputation and customer loyalty.
Unreliable Shipping
Shipping issues, such as delayed deliveries and incorrect tracking information, frustrate customers and erode trust in the service. These logistical problems need addressing to improve customer satisfaction.
Complex Reward System
The reward system is perceived as overly complicated and misleading, with users unable to redeem promised benefits. Simplifying and clarifying the reward process could enhance user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the variety and prices on Temu, but the constant pop-ups and misleading promotions are frustrating. It feels like a game to get the 'free' items, which often require additional purchases. Please make the offers clearer and less intrusive.
RidiculouslyWeird
Temu has great deals and a wide selection, but the free gift promotions are misleading. I ended up spending more than expected to qualify for the 'free' items, which never arrived. It's disappointing and feels like a scam.
fallpriest
The app offers good products at reasonable prices, but the constant notifications and confusing promotions are overwhelming. I wish the app would be more straightforward about the deals and stop pushing so many pop-ups.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the variety and prices on Temu, but the constant pop-ups and misleading promotions are frustrating. It feels like a game to get the 'free' items, which often require additional purchases. Please make the offers clearer and less intrusive.
Candice Wu
App Store
Temu has great deals and a wide selection, but the free gift promotions are misleading. I ended up spending more than expected to qualify for the 'free' items, which never arrived. It's disappointing and feels like a scam.
Kelly Williams
Google Play
The app offers good products at reasonable prices, but the constant notifications and confusing promotions are overwhelming. I wish the app would be more straightforward about the deals and stop pushing so many pop-ups.
Koray Okumus
Google Play

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