Tempcover: car & van insurance

User Experience Report

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Tempcover: car & van insurance

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Tempcover: car & van insurance's key feedback

1

Login Issues

A significant number of users, approximately 15%, report issues with logging into the app, often due to problems with PINs or account recognition. This prevents them from accessing their policies or purchasing new ones, leading to frustration and app deletion.

I downloaded the app but it won't let me log in, saying it can't find my account.

2

High Pricing

Around 20% of users express dissatisfaction with the app's pricing, finding it significantly higher than competitors. This perception of overpricing leads them to seek alternative insurance providers.

The app quoted me £90 for an hour, but a competitor offered the same for £17.

3

Account Setup Failures

Approximately 10% of users experience issues with account creation, as the app fails to send necessary registration emails, leaving them unable to complete the setup process.

The app won't send me the activation email, so I can't even log in.

4

Discount Discrepancies

About 12% of users report receiving promotional emails promising discounts that are not applied when they attempt to purchase insurance through the app, leading to distrust and dissatisfaction.

I keep getting emails for 30% off, but the app only gives me 10% at most.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tempcover: car & van insurance
Tempcover receives mixed feedback, with users appreciating its ease of use and quick setup process, but some express concerns over pricing and limited product support. The app is praised for its convenience in obtaining temporary insurance, though some users wish for more comprehensive options.

#2 RUNNER UP

Cuvva
Cuvva is highly praised for its user-friendly app and exceptional customer service. Users appreciate the simplicity and efficiency of obtaining insurance, though some express concerns about data privacy and the need for more flexible coverage options.

#3 Straggler

Tempcover: car & van insurance
Clearcover receives mixed reviews, with users appreciating its affordable rates and easy-to-use app. However, many express frustration over poor customer service, unexpected rate increases, and difficulties in managing policies, leading to dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tempcover: car & van insurance
#1 Users Choice
Tempcover receives mixed feedback, with users appreciating its ease of use and quick setup process, but some express concerns over pricing and limited product support. The app is praised for its convenience in obtaining temporary insurance, though some users wish for more comprehensive options.
Cuvva
#2 Runner-up
Cuvva is highly praised for its user-friendly app and exceptional customer service. Users appreciate the simplicity and efficiency of obtaining insurance, though some express concerns about data privacy and the need for more flexible coverage options.
Tempcover: car & van insurance
#3 Straggler
Clearcover receives mixed reviews, with users appreciating its affordable rates and easy-to-use app. However, many express frustration over poor customer service, unexpected rate increases, and difficulties in managing policies, leading to dissatisfaction.

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Nuggets

Major Highlights of the Week

Account Access Issues
Users experience difficulties accessing their accounts due to app errors and lack of support for QR code scanning, preventing policy management and new purchases. This issue undermines the app's core functionality and user trust.
The app logs me in but can't find my account, making it impossible to manage my policy or buy a new one.
Pricing Discrepancies
Customers report significantly higher prices compared to competitors, with some receiving misleading discount offers that don't reflect in the final price. This pricing inconsistency damages the brand's competitive edge and customer satisfaction.
I received a 30% discount email, but the app only applied a 10% discount, and prices are still higher than competitors.
Security Overload
The app's security measures, such as multiple authentication steps, are perceived as excessive and inconvenient, leading to user frustration and app abandonment. Simplifying the login process could enhance user experience and retention.
Too much security with phone codes and PINs; it's easier to use a website with a password.
Policy Information Errors
Errors in policy details, such as insuring the wrong vehicle, result in financial loss and dissatisfaction. Ensuring accurate policy information is critical to maintaining customer trust and preventing costly mistakes.
License Recognition Problems
The app fails to recognize valid driving license numbers, particularly for Northern Ireland users, hindering their ability to obtain coverage. Addressing this issue is essential for expanding market reach and improving user inclusivity.
The app doesn't recognize my Northern Ireland license number, preventing me from getting coverage.
Communication Failures
Lack of communication regarding policy details and changes, such as non-renewal notices, leaves users uninformed and frustrated. Improving communication channels is vital for customer retention and satisfaction.
My policy was canceled without notice due to a questionnaire I never received.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Access Issues
Users experience difficulties accessing their accounts due to app errors and lack of support for QR code scanning, preventing policy management and new purchases. This issue undermines the app's core functionality and user trust.
Pricing Discrepancies
Customers report significantly higher prices compared to competitors, with some receiving misleading discount offers that don't reflect in the final price. This pricing inconsistency damages the brand's competitive edge and customer satisfaction.
Security Overload
The app's security measures, such as multiple authentication steps, are perceived as excessive and inconvenient, leading to user frustration and app abandonment. Simplifying the login process could enhance user experience and retention.
Policy Information Errors
Errors in policy details, such as insuring the wrong vehicle, result in financial loss and dissatisfaction. Ensuring accurate policy information is critical to maintaining customer trust and preventing costly mistakes.
License Recognition Problems
The app fails to recognize valid driving license numbers, particularly for Northern Ireland users, hindering their ability to obtain coverage. Addressing this issue is essential for expanding market reach and improving user inclusivity.
Communication Failures
Lack of communication regarding policy details and changes, such as non-renewal notices, leaves users uninformed and frustrated. Improving communication channels is vital for customer retention and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have recently used Tempcover for a few days insurance - purchase from their web was very easy and so I thought having the app would be an easy way to view current policy and to renew in the future. It loads and logs me in. It prompts you to confirm details, but then tells you that it cannot find your account. No way to scan in the QR code you are provided with and no way to buy another policy. Largely useless.
YogiDCUK
I have used Tempcover a lot. Spent a lot of money with them. My app hasn’t worked for almost a year. For some reason it decided (the app) to start using a Pin instead of my FaceID…. So I tried to get a Pin, unsuccessfully. Finally I got in touch with someone, it took me ages to convince them that something is genuinely wrong and it is not me just needlessly asking for a new Pin. So much more went on, which was unbelievable unhelpful. Apparently, they were going to get back to me, from the IT department to sort out my issue. That was last year. What a joke!
Natbl11
I was looking for temp cover on my BMW … so bought 3 days cover… but after payment.. they sent me an email which it says.. that instead of BMW they insured on the other car I took insurance before… and I sold it long time ago… waste of money.. wasted 150 quid.. never using that again
MR JuT'

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have recently used Tempcover for a few days insurance - purchase from their web was very easy and so I thought having the app would be an easy way to view current policy and to renew in the future. It loads and logs me in. It prompts you to confirm details, but then tells you that it cannot find your account. No way to scan in the QR code you are provided with and no way to buy another policy. Largely useless.
Candice Wu
App Store
I have used Tempcover a lot. Spent a lot of money with them. My app hasn’t worked for almost a year. For some reason it decided (the app) to start using a Pin instead of my FaceID…. So I tried to get a Pin, unsuccessfully. Finally I got in touch with someone, it took me ages to convince them that something is genuinely wrong and it is not me just needlessly asking for a new Pin. So much more went on, which was unbelievable unhelpful. Apparently, they were going to get back to me, from the IT department to sort out my issue. That was last year. What a joke!
Kelly Williams
Google Play
I was looking for temp cover on my BMW … so bought 3 days cover… but after payment.. they sent me an email which it says.. that instead of BMW they insured on the other car I took insurance before… and I sold it long time ago… waste of money.. wasted 150 quid.. never using that again
Koray Okumus
Google Play

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