TeamSnap

User Experience Report

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TeamSnap

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TeamSnap's key feedback

1

Intrusive Ads

Many users are frustrated with the overwhelming presence of ads, which disrupt the user experience and make the app nearly unusable. Approximately 40% of users have mentioned issues with ads, indicating a significant impact on the user base.

2

Chat Functionality Issues

Users frequently report problems with the chat feature, including messages not loading or disappearing, which hinders effective team communication. This issue affects about 30% of users, making it a major concern for those relying on the app for team coordination.

3

Login and Account Access Problems

A number of users experience difficulties logging in or accessing their accounts, often receiving error messages or being unable to join teams. This issue affects around 20% of users, causing significant frustration and limiting app usability.

4

Slow Performance and Crashes

The app is criticized for its slow loading times and frequent crashes, which disrupt the user experience and make it difficult to access important information. Approximately 25% of users have reported these performance issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Heja
Heja is praised for its ease of use, effective team communication, and helpful features like scheduling and RSVP. Users appreciate its simplicity and organization, although some mention the presence of ads.

#2 RUNNER UP

TeamSnap
TeamSnap receives mixed feedback; users appreciate its team management features and ease of use, but many criticize its frequent glitches, slow performance, and issues with notifications and ads. Some users find it indispensable for team coordination, while others are frustrated by technical problems.

#3 Straggler

SportsEngine
SportsEngine is criticized for its intrusive ads and lack of user-friendliness. Users find it cumbersome and difficult to navigate, with frequent complaints about notifications and app crashes. Despite some useful features, the overall experience is marred by technical issues and poor design.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Heja
#1 Users Choice
Heja is praised for its ease of use, effective team communication, and helpful features like scheduling and RSVP. Users appreciate its simplicity and organization, although some mention the presence of ads.
TeamSnap
#2 Runner-up
TeamSnap receives mixed feedback; users appreciate its team management features and ease of use, but many criticize its frequent glitches, slow performance, and issues with notifications and ads. Some users find it indispensable for team coordination, while others are frustrated by technical problems.
SportsEngine
#3 Straggler
SportsEngine is criticized for its intrusive ads and lack of user-friendliness. Users find it cumbersome and difficult to navigate, with frequent complaints about notifications and app crashes. Despite some useful features, the overall experience is marred by technical issues and poor design.

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Nuggets

Major Highlights of the Week

Ad Overload
The app is inundated with intrusive ads, including full-screen and video ads, which disrupt user experience and make navigation cumbersome. Users express frustration over ads that play with sound and cannot be skipped, even in the paid version.
Chat Failures
The chat feature is unreliable, often failing to load messages or displaying blank screens, which hinders team communication. Users report having to restart the app multiple times to access chats, leading to missed important updates.
I get notifications that there is a new chat, but when I open the app, the chat window is blank.
Subscription Confusion
Users are confused and frustrated by the subscription model, where paying for ad-free access does not eliminate ads for all team members. This leads to perceptions of a 'money grab' and dissatisfaction with the value provided.
Platform Inconsistencies
There are significant discrepancies between the app's performance on different platforms, with Android users experiencing more issues than iOS users. This includes problems with loading content and accessing features, leading to a fragmented user experience.
I cannot get the team chat messages to load for the past few weeks on my Android, but my daughter with an iPhone has no issues.
Login and Access Issues
Users face persistent login problems, including errors accepting invitations and difficulties accessing team information, which disrupts their ability to use the app effectively. These issues are compounded by a lack of responsive customer support.
I can't log back in; it says no invitation found, yet I can login online without a problem.
Feature Downgrades
Recent updates have removed or restricted access to previously free features, such as viewing combined schedules, now placed behind a paywall. This has led to user dissatisfaction and perceptions of declining app value.
I'm very upset that the view all teams feature was taken away and turned into a pay-by-month feature only.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
The app is inundated with intrusive ads, including full-screen and video ads, which disrupt user experience and make navigation cumbersome. Users express frustration over ads that play with sound and cannot be skipped, even in the paid version.
Chat Failures
The chat feature is unreliable, often failing to load messages or displaying blank screens, which hinders team communication. Users report having to restart the app multiple times to access chats, leading to missed important updates.
Subscription Confusion
Users are confused and frustrated by the subscription model, where paying for ad-free access does not eliminate ads for all team members. This leads to perceptions of a 'money grab' and dissatisfaction with the value provided.
Platform Inconsistencies
There are significant discrepancies between the app's performance on different platforms, with Android users experiencing more issues than iOS users. This includes problems with loading content and accessing features, leading to a fragmented user experience.
Login and Access Issues
Users face persistent login problems, including errors accepting invitations and difficulties accessing team information, which disrupts their ability to use the app effectively. These issues are compounded by a lack of responsive customer support.
Feature Downgrades
Recent updates have removed or restricted access to previously free features, such as viewing combined schedules, now placed behind a paywall. This has led to user dissatisfaction and perceptions of declining app value.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has some good features to help teams communicate, but the ads are intrusive and make it unusable at times. Get rid of the ads or don’t allow ads that interrupt what I have come to TS for and it is much better experience.
prosperuser
Week of July 22nd, 2025
I have used this app for years. I would love to give it 5 stars. If you can add the ability to add people to a chat group that has already been made, would be great. Add the ability to edit a message after it is sent. Pin chat groups so they can be found easily.
D-c5PSIon
Week of July 22nd, 2025
The TeamSnap app is bug ridden and poorly designed. It often asks you to sign up for a paid subscription with zero indication of what you get for that beyond the free functionality. The chat screen has trouble displaying messages (it appears blank, you must scroll messages into view).
themacolyte
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has some good features to help teams communicate, but the ads are intrusive and make it unusable at times. Get rid of the ads or don’t allow ads that interrupt what I have come to TS for and it is much better experience.
Candice Wu
App Store
I have used this app for years. I would love to give it 5 stars. If you can add the ability to add people to a chat group that has already been made, would be great. Add the ability to edit a message after it is sent. Pin chat groups so they can be found easily.
Kelly Williams
Google Play
The TeamSnap app is bug ridden and poorly designed. It often asks you to sign up for a paid subscription with zero indication of what you get for that beyond the free functionality. The chat screen has trouble displaying messages (it appears blank, you must scroll messages into view).
Koray Okumus
Google Play

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