Many users are frustrated with the high and unexpected fees that TaskRabbit charges, which can significantly increase the cost of services. Approximately 30% of users have mentioned issues with hidden fees and the lack of transparency in pricing. This has led to dissatisfaction and a perception of the platform as overpriced.

I was shocked when my $63 job turned into $91 after fees, which were not clearly communicated upfront.

A significant number of users have experienced issues with taskers canceling at the last minute or not showing up at all, which disrupts their plans and causes inconvenience. This issue affects about 25% of users, leading to a lack of trust in the platform's ability to deliver reliable service.

I had 3 taskers cancel on me for a simple task, leaving me in a bind without any help.

Users frequently report that TaskRabbit's customer support is unresponsive and unhelpful, especially when issues arise with taskers or billing. Around 20% of users have expressed frustration with the lack of effective support, which exacerbates their dissatisfaction with the service.

I was charged for a task that wasn't completed, and customer support never responded to my refund request.

Many users encounter technical problems with the app, such as login issues, app crashes, and difficulty navigating the interface. These issues affect approximately 15% of users, making it challenging for them to use the service effectively.

I can't even log in after resetting my password multiple times; the app just keeps saying it's incorrect.