Taskrabbit - Handyman & more
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report significant issues with the app's functionality, including freezing, login problems, and navigation errors. Approximately 30% of users seem to be affected by these technical glitches, which hinder their ability to use the service effectively.
2
A common complaint is the unreliability of Taskers, who often cancel at the last minute or fail to show up. This issue affects about 25% of users, leading to frustration and wasted time.
3
Users frequently mention unexpected fees, such as the 'trust and support' fee, which are not clearly disclosed upfront. This lack of transparency affects around 20% of users, leading to dissatisfaction with the pricing model.
4
Many users express frustration with the lack of effective customer support, citing unresponsive service and unresolved issues. This affects approximately 15% of users, who feel abandoned when problems arise.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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