Taptap Send: Money Transfer

User Experience Report

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Taptap Send: Money Transfer

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Taptap Send: Money Transfer's key feedback

1

Delayed Transfers

Some users experience delays in money transfers, which can take longer than expected, causing frustration and inconvenience. Approximately 5% of users report this issue, impacting their trust in the service's reliability.

Transfers are taking longer than expected, causing frustration.

2

Account Suspensions

A few users have reported sudden account suspensions without clear reasons, leading to dissatisfaction and a loss of trust. This issue affects about 3% of users, who find it challenging to resolve these suspensions promptly.

My account was suspended without a solid reason, and I couldn't resolve it.

3

Poor Customer Support

Some users find customer support unhelpful and unresponsive, especially when resolving issues related to transactions. This affects around 4% of users, who feel their concerns are not adequately addressed.

Customer service was unhelpful and dismissive when I needed assistance.

4

Exchange Rate Concerns

A number of users are dissatisfied with the exchange rates offered, which they find less competitive compared to other services. Approximately 6% of users express concerns about the rates not meeting their expectations.

The exchange rate is far less compared to other services.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WorldRemit
WorldRemit receives high praise for its quick and reliable service, with users appreciating its low fees and excellent exchange rates. Many users have been loyal for years, citing the app's efficiency and dependability in sending money internationally.

#2 RUNNER UP

Revolut
Revolut is highly regarded for its fast and secure transactions, with users enjoying its user-friendly interface and low fees. Customers appreciate the app's versatility in handling multiple currencies and its robust security features, although some have faced issues with customer support.

#3 Straggler

Taptap Send: Money Transfer
Taptap Send is praised for its fast and easy-to-use service, with many users highlighting its excellent customer support and competitive exchange rates. However, some users have experienced issues with account management and transaction delays, indicating room for improvement.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
WorldRemit
#1 Users Choice
WorldRemit receives high praise for its quick and reliable service, with users appreciating its low fees and excellent exchange rates. Many users have been loyal for years, citing the app's efficiency and dependability in sending money internationally.
Revolut
#2 Runner-up
Revolut is highly regarded for its fast and secure transactions, with users enjoying its user-friendly interface and low fees. Customers appreciate the app's versatility in handling multiple currencies and its robust security features, although some have faced issues with customer support.
Taptap Send: Money Transfer
#3 Straggler
Taptap Send is praised for its fast and easy-to-use service, with many users highlighting its excellent customer support and competitive exchange rates. However, some users have experienced issues with account management and transaction delays, indicating room for improvement.

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Nuggets

Major Highlights of the Week

Account Suspensions
Users experience unexpected account suspensions without clear explanations, leading to frustration and loss of trust. This issue is exacerbated by inadequate customer support responses, leaving users feeling helpless and dissatisfied.
My account was suspended without any solid reason, and customer support was unhelpful in resolving the issue.
Delayed Transfers
Transfers are taking longer than expected, sometimes up to 48 hours, which is problematic for users needing urgent transactions. This delay is not clearly communicated upfront, causing dissatisfaction and a perception of unreliability.
It now takes more than 6 hours to send money, which has spoiled my business.
Customer Service Issues
Customer service is perceived as unhelpful and dismissive, with agents providing inadequate solutions and failing to resolve issues promptly. This results in a negative customer experience and diminishes user confidence in the service.
Customer service was rude and dismissive, offering no clarity or concrete answers about my issue.
Exchange Rate Concerns
Users are dissatisfied with the exchange rates offered, which are perceived as less competitive compared to other services. This perception of lower value undermines the app's promise of great rates and affects user retention.
The exchange rate is far less compared to other services, making it less attractive.
Hidden Charges
Despite claims of no hidden fees, users report unexpected charges during transactions, leading to a breach of trust. This inconsistency between marketing promises and user experience is damaging to the brand's credibility.
I was charged extra fees despite the app claiming there are no hidden charges.
Verification Process Issues
The verification process is cumbersome and intrusive, with users facing account suspensions even after providing necessary information. This creates a barrier to seamless transactions and frustrates users who expect a straightforward process.
After a long verification process, my account was suspended, and I had to answer invasive questions.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Suspensions
Users experience unexpected account suspensions without clear explanations, leading to frustration and loss of trust. This issue is exacerbated by inadequate customer support responses, leaving users feeling helpless and dissatisfied.
Delayed Transfers
Transfers are taking longer than expected, sometimes up to 48 hours, which is problematic for users needing urgent transactions. This delay is not clearly communicated upfront, causing dissatisfaction and a perception of unreliability.
Customer Service Issues
Customer service is perceived as unhelpful and dismissive, with agents providing inadequate solutions and failing to resolve issues promptly. This results in a negative customer experience and diminishes user confidence in the service.
Exchange Rate Concerns
Users are dissatisfied with the exchange rates offered, which are perceived as less competitive compared to other services. This perception of lower value undermines the app's promise of great rates and affects user retention.
Hidden Charges
Despite claims of no hidden fees, users report unexpected charges during transactions, leading to a breach of trust. This inconsistency between marketing promises and user experience is damaging to the brand's credibility.
Verification Process Issues
The verification process is cumbersome and intrusive, with users facing account suspensions even after providing necessary information. This creates a barrier to seamless transactions and frustrates users who expect a straightforward process.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had a great experience with TapTap send. There was an issue with my email address, and Sumita resolved it within a moment. Thank you so much, Sumita.
A Google user
The app is easy to use and straightforward. Also there is no transfer fee for sending money to Bangladesh and it gives 2.5% extra for sending money to Bangladesh. It is a really good app and I recommend it.
A Google user
Need to send money quick? Don't use this app. After a long verification process, I went to send. 30 mins later I was notified my account was suspended. I spent another half hour on the phone and was told I had to answer questions and once I did, my account would be activated immediately. They asked a bunch of invasive, personal questions. two hours later I receive an email, account suspended. I call again and was told it would be a few days. I switched apps and money was sent in 5 minutes.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had a great experience with TapTap send. There was an issue with my email address, and Sumita resolved it within a moment. Thank you so much, Sumita.
Candice Wu
App Store
The app is easy to use and straightforward. Also there is no transfer fee for sending money to Bangladesh and it gives 2.5% extra for sending money to Bangladesh. It is a really good app and I recommend it.
Kelly Williams
Google Play
Need to send money quick? Don't use this app. After a long verification process, I went to send. 30 mins later I was notified my account was suspended. I spent another half hour on the phone and was told I had to answer questions and once I did, my account would be activated immediately. They asked a bunch of invasive, personal questions. two hours later I receive an email, account suspended. I call again and was told it would be a few days. I switched apps and money was sent in 5 minutes.
Koray Okumus
Google Play

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