TP-Link Tapo

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TP-Link Tapo

Top Insights This Week

Week of July 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TP-Link Tapo's key feedback

1

Camera Connectivity Issues

Some users experience issues with their cameras being restricted to 'local only' mode, preventing them from accessing features like alerts and video recording. Approximately 5% of users report this problem, which affects the functionality of their security setup.

My cameras are stuck in 'local only' mode, preventing me from using the alert and recording features.

2

Night Vision Overexposure

A firmware update has caused night vision performance to degrade, resulting in overexposed and washed-out images for some users. This issue affects about 3% of users, who find the night vision feature less reliable after the update.

The latest update has ruined the night vision on my camera, making images overexposed and unusable.

3

App Interface Frustrations

The app interface is problematic for some users, with shifting UI elements and intrusive ads causing frustration. Around 4% of users mention these issues, which disrupt the user experience and lead to accidental ad clicks.

The app's shifting buttons and ads make it frustrating to use, often leading to accidental ad clicks.

4

Subscription and Payment Confusion

Some users are confused by the app's requirement for payment information, even when they do not intend to subscribe to paid services. This issue affects about 2% of users, who are frustrated by the unexpected request for payment details.

I was asked for payment information even though I only use the free features, which was unexpected and frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TP-Link Tapo
TP-Link Tapo receives high praise for its ease of use, reliability, and affordability. Users appreciate the app's functionality, especially for remote monitoring and automation, although some have reported issues with ads and occasional app crashes.

#2 RUNNER UP

Amazon Alexa
Amazon Alexa is appreciated for its convenience and integration with various devices, but users frequently report issues with connectivity, app crashes, and difficulties in setting up devices. The app's updates have also been criticized for complicating previously simple tasks.

#3 Straggler

Google Home
Google Home faces significant criticism for its unintuitive interface and frequent connectivity issues, particularly with Nest devices. Users express frustration over the app's instability and the perceived decline in quality compared to the previous Nest app.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TP-Link Tapo
#1 Users Choice
TP-Link Tapo receives high praise for its ease of use, reliability, and affordability. Users appreciate the app's functionality, especially for remote monitoring and automation, although some have reported issues with ads and occasional app crashes.
Amazon Alexa
#2 Runner-up
Amazon Alexa is appreciated for its convenience and integration with various devices, but users frequently report issues with connectivity, app crashes, and difficulties in setting up devices. The app's updates have also been criticized for complicating previously simple tasks.
Google Home
#3 Straggler
Google Home faces significant criticism for its unintuitive interface and frequent connectivity issues, particularly with Nest devices. Users express frustration over the app's instability and the perceived decline in quality compared to the previous Nest app.

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Nuggets

Major Highlights of the Week

Local Only Mode
Some users experience issues with cameras being stuck in 'local only' mode, preventing them from accessing cloud features and alerts. This limitation hinders the functionality of the cameras, especially for those wanting to utilize subscription services.
My cameras are stuck in local only mode, preventing me from using cloud features and alerts.
Night Vision Overexposure
A recent firmware update has degraded the night vision quality of the C120 camera, causing overexposure and washed-out images. This issue affects the camera's performance in low-light conditions, prompting users to consider returning the product.
The latest update ruined the night vision on my C120 camera, making images overexposed and unusable.
App UI Shifts
The app's user interface is unstable, with buttons shifting positions due to ads and other elements, leading to user frustration. This disrupts the user experience, making it difficult to perform basic functions like turning devices on or off.
The app's UI shifts due to ads, making it hard to use the on/off buttons.
Mandatory Card Info
The app requires users to input card information even for free features, which is inconvenient for those who do not wish to subscribe. This requirement can deter users from reinstalling the app when needed.
I can't download the app without entering card info, even though I only use free features.
Intermittent Camera Function
Some security cameras intermittently stop working, requiring manual restarts to function properly. This inconsistency undermines the reliability of the security system, leading to dissatisfaction with the subscription service.
My security camera stops working intermittently, needing manual restarts.
iOS 18 Network Permissions
The app fails to request local network permissions on iOS 18, preventing the setup of new hubs. This oversight in compatibility with the latest iOS version hinders the onboarding process for new devices.
The app doesn't request local network permissions on iOS 18, blocking new hub setup.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Local Only Mode
Some users experience issues with cameras being stuck in 'local only' mode, preventing them from accessing cloud features and alerts. This limitation hinders the functionality of the cameras, especially for those wanting to utilize subscription services.
Night Vision Overexposure
A recent firmware update has degraded the night vision quality of the C120 camera, causing overexposure and washed-out images. This issue affects the camera's performance in low-light conditions, prompting users to consider returning the product.
App UI Shifts
The app's user interface is unstable, with buttons shifting positions due to ads and other elements, leading to user frustration. This disrupts the user experience, making it difficult to perform basic functions like turning devices on or off.
Mandatory Card Info
The app requires users to input card information even for free features, which is inconvenient for those who do not wish to subscribe. This requirement can deter users from reinstalling the app when needed.
Intermittent Camera Function
Some security cameras intermittently stop working, requiring manual restarts to function properly. This inconsistency undermines the reliability of the security system, leading to dissatisfaction with the subscription service.
iOS 18 Network Permissions
The app fails to request local network permissions on iOS 18, preventing the setup of new hubs. This oversight in compatibility with the latest iOS version hinders the onboarding process for new devices.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest update to the c120 camera has reduced the night vision performance to a greater overexposure and washed out image. My other c120 on the prior version works great. Tapo needs to review the firmware release and fix it OR this camera is going back to Amazon.
LVTX25
Week of July 16th, 2025
The UI of this app shifts around every time you open it, moving the device on/off buttons around as you try to aim your thumb for them. The 'next event' button pops in, and in the worst case a massive ad pops in, shifting everything down. Basic stuff for usability: placeholders should already have their correct dimensions etc.
Dheugjejdfjriggjsbf
Week of July 16th, 2025
What is the point of having a security camera if it intermittently stops working. I had to constantly manually restart the camera occasionally. Wasted my money on subscription.
yoon
Week of July 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The latest update to the c120 camera has reduced the night vision performance to a greater overexposure and washed out image. My other c120 on the prior version works great. Tapo needs to review the firmware release and fix it OR this camera is going back to Amazon.
Candice Wu
App Store
The UI of this app shifts around every time you open it, moving the device on/off buttons around as you try to aim your thumb for them. The 'next event' button pops in, and in the worst case a massive ad pops in, shifting everything down. Basic stuff for usability: placeholders should already have their correct dimensions etc.
Kelly Williams
Google Play
What is the point of having a security camera if it intermittently stops working. I had to constantly manually restart the camera occasionally. Wasted my money on subscription.
Koray Okumus
Google Play

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