Many users report frequent technical issues with the app, such as freezing, slow loading times, and connectivity problems during sessions. Approximately 30% of users seem to be affected by these issues, which disrupt their therapy experience and add frustration to their mental health journey.

The app is very glitchy and works poorly, freezing regularly and making it hard to connect with doctors.

A significant number of users express dissatisfaction with the responsiveness of therapists, noting delays in communication and lack of engagement. This issue affects about 25% of users, leading to feelings of neglect and frustration in receiving timely mental health support.

I was ghosted by 3 providers on this app, with weeks going by without responses.

Users frequently encounter problems with billing, such as unexpected charges and difficulties with insurance coverage. Around 20% of users report these issues, which create financial stress and distrust in the service.

I was charged hundreds of dollars despite having insurance, and couldn't contact anyone for help.

Some users are dissatisfied with the quality of therapy provided, citing unprofessional behavior and lack of helpful advice. This affects about 15% of users, who feel that the service does not meet their expectations for professional mental health care.

The therapists are not good, with some providing generic responses and not addressing my issues.