Talkatone: WiFi Text & Calls

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Talkatone: WiFi Text & Calls's key feedback

Connectivity Issues

Many users report persistent connectivity problems, with the app frequently failing to establish a network connection or dropping calls. Approximately 30% of users seem to be affected by these issues, leading to frustration and unreliable service.

The app constantly disconnects, making it impossible to make or receive calls reliably.

Customer Support Unresponsive

A significant number of users express dissatisfaction with the customer support, citing slow or irrelevant responses to their issues. This affects about 20% of users, who feel neglected and unsupported when facing app problems.

Customer support is unhelpful and takes too long to respond to issues.

Account and Subscription Problems

Users frequently encounter issues with account access and subscription management, including unexpected account deactivations and billing errors. These problems impact around 15% of users, causing inconvenience and financial concerns.

My account was disabled without reason, and I was charged multiple times for my subscription.

Texting Limitations

There are numerous complaints about limitations on texting, such as messages not being sent or received and restrictions on the number of texts. This affects approximately 25% of users, hindering their ability to communicate effectively.

Text messages often fail to send, and there are limits on how many I can send daily.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow is praised for its reliability and usefulness, especially in areas with poor cell reception. Users appreciate the free calling and texting features, although some express frustration with ads and the risk of losing their number due to inactivity.

#2 RUNNER UP

Dingtone

Dingtone receives positive feedback for its ease of use and the ability to earn free credits, making it a cost-effective option for many users. However, some users report issues with call connectivity and the need to earn credits as a downside.

#3 Straggler

Talkatone: WiFi Text & Calls

Talkatone receives mixed feedback, with users appreciating its free calling and texting features but expressing frustration over frequent connectivity issues and poor customer support. Many users report problems with account access and message delivery, leading to dissatisfaction.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Account Disabling

Users experience unexpected account disabling without clear reasons, leading to loss of access and important data. This issue is compounded by inadequate customer support responses.

My account was disabled without explanation, and support hasn't helped me regain access.

Connectivity Issues

Frequent connectivity problems prevent users from making calls or sending texts, even with strong internet connections. This results in unreliable service and user frustration.

The app constantly disconnects, making it impossible to use despite having good Wi-Fi.

Customer Support Delays

Users face significant delays and unhelpful responses from customer support, which fails to address their issues effectively. This lack of support exacerbates user dissatisfaction.

I've contacted support multiple times, but they only provide generic responses without solving my problem.

Subscription Billing Errors

Users report being overcharged or billed multiple times for subscriptions, with no resolution from customer support. This leads to distrust and potential cancellations.

I was charged four extra times for my subscription, and support hasn't resolved it.

Texting Limitations

The app imposes unexpected limits on text messages, causing disruptions in communication. Users are often unaware of these limits until they encounter them.

I reached a texting limit without warning, and now my messages won't send.

App Crashes

Frequent app crashes disrupt user experience, particularly when accessing voicemail or during calls. This instability undermines the app's reliability.

The app crashes every time I try to access my voicemail, making it unusable for my business.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Disabling

Users experience unexpected account disabling without clear reasons, leading to loss of access and important data. This issue is compounded by inadequate customer support responses.

Connectivity Issues

Frequent connectivity problems prevent users from making calls or sending texts, even with strong internet connections. This results in unreliable service and user frustration.

Customer Support Delays

Users face significant delays and unhelpful responses from customer support, which fails to address their issues effectively. This lack of support exacerbates user dissatisfaction.

Subscription Billing Errors

Users report being overcharged or billed multiple times for subscriptions, with no resolution from customer support. This leads to distrust and potential cancellations.

Texting Limitations

The app imposes unexpected limits on text messages, causing disruptions in communication. Users are often unaware of these limits until they encounter them.

App Crashes

Frequent app crashes disrupt user experience, particularly when accessing voicemail or during calls. This instability undermines the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this app and paid for the premium version hoping to use it for a local area code in a new area when trying to expand my business. It worked for a couple days until I stopped receiving text messages and then it started telling me I’ve sent too many texts (I’d sent maybe 7 by then). I reached out to support twice over the last two weeks with zero response.

Philo_999

Week of May 27th, 2025

I’ve used the app for several months, I pay the $4 subscription to 'lock my number' as they call it. The app works fine and I didn’t have a problem until this last month when they charged me 4 extra times. They owe me $16. I messaged their customer support and they opened a ticket, but that was over a week ago and I haven’t heard back.

WenHarles44

Week of May 27th, 2025

I’ve been paying for the app monthly for my businesses and every time I try to go to my voicemail it crashes! Over & over it crashes! I am furious!! I couldn’t even answer a phone call & when I went to check the voicemail & this happens?! I now have this number on my website, my business cards & it’s completely useless!

Starling~Girl💕

Week of May 27th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Talkatone: WiFi Text & Calls

Top Insights This Week

Connectivity Issues

Customer Support Unresponsive

Account and Subscription Problems

Texting Limitations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts