Talabat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Talabat

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Talabat's key feedback

1

Poor Customer Service

Many users express frustration with Talabat's customer service, citing unresponsiveness and lack of resolution for issues like wrong or missing orders. Approximately 30% of users report dissatisfaction with customer support.

Customer service is terrible, they never resolve issues and just close tickets without helping.

2

Order Accuracy Issues

A significant number of users complain about receiving incorrect or incomplete orders, with no effective resolution or compensation from Talabat. This issue affects around 25% of users.

I received the wrong order and customer service did nothing to fix it.

3

Delayed Deliveries

Users frequently report that deliveries are consistently late, often taking much longer than the estimated time provided by the app. This problem impacts about 20% of users.

My order was supposed to arrive in 30 minutes but took over an hour.

4

Payment and Refund Issues

There are numerous complaints about unauthorized charges, difficulties in obtaining refunds, and issues with payment processing, affecting approximately 15% of users.

I was charged twice for an order and never received a refund.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber Eats
Uber Eats receives mixed feedback, with users praising its convenience and ease of use, but many criticize the high fees, poor customer service, and frequent issues with order accuracy and delivery times.

#2 RUNNER UP

Talabat
Talabat has a polarized reception; while some users appreciate its fast delivery and user-friendly app, others report issues with customer service, order accuracy, and unexpected charges, leading to frustration.

#3 Straggler

Deliveroo
Deliveroo is often criticized for late deliveries, poor customer service, and app glitches, though some users find the service quick and affordable when it works well.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Uber Eats
#1 Users Choice
Uber Eats receives mixed feedback, with users praising its convenience and ease of use, but many criticize the high fees, poor customer service, and frequent issues with order accuracy and delivery times.
Talabat
#2 Runner-up
Talabat has a polarized reception; while some users appreciate its fast delivery and user-friendly app, others report issues with customer service, order accuracy, and unexpected charges, leading to frustration.
Deliveroo
#3 Straggler
Deliveroo is often criticized for late deliveries, poor customer service, and app glitches, though some users find the service quick and affordable when it works well.

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Nuggets

Major Highlights of the Week

Payment Issues
Users experience unauthorized charges and difficulties with refunds, leading to frustration and distrust. The app sometimes charges users without their consent, and customer service fails to resolve these issues promptly.
I was charged twice for an order and never received a refund despite multiple follow-ups.
Customer Service Failures
The customer support is often unresponsive and unhelpful, leaving users without resolutions to their issues. Many users report that their complaints are ignored or inadequately addressed, leading to dissatisfaction.
I contacted customer service about a missing item, but they closed the case without resolving it.
Delivery Delays
Orders frequently arrive late, sometimes hours after the estimated delivery time, causing inconvenience. The app's delivery estimates are unreliable, and users are left waiting without updates.
My order was supposed to arrive in 30 minutes but took over 2 hours without any notification.
App Functionality Problems
Users face technical issues with the app, such as login problems and errors during order placement. These glitches hinder the ordering process and frustrate users who cannot complete their transactions.
I couldn't log in to the app despite multiple attempts, making it impossible to place an order.
Order Accuracy
There are frequent issues with incorrect or incomplete orders, and users struggle to get them corrected. The app fails to ensure that orders are fulfilled accurately, leading to repeated customer complaints.
I received the wrong order and customer service refused to correct it or issue a refund.
High Fees and Charges
Users are frustrated with the high delivery and service fees, which are often not transparent. The additional costs make the service less appealing compared to competitors, leading to user dissatisfaction.
The app charges excessive fees, making it more expensive than ordering directly from restaurants.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users experience unauthorized charges and difficulties with refunds, leading to frustration and distrust. The app sometimes charges users without their consent, and customer service fails to resolve these issues promptly.
Customer Service Failures
The customer support is often unresponsive and unhelpful, leaving users without resolutions to their issues. Many users report that their complaints are ignored or inadequately addressed, leading to dissatisfaction.
Delivery Delays
Orders frequently arrive late, sometimes hours after the estimated delivery time, causing inconvenience. The app's delivery estimates are unreliable, and users are left waiting without updates.
App Functionality Problems
Users face technical issues with the app, such as login problems and errors during order placement. These glitches hinder the ordering process and frustrate users who cannot complete their transactions.
Order Accuracy
There are frequent issues with incorrect or incomplete orders, and users struggle to get them corrected. The app fails to ensure that orders are fulfilled accurately, leading to repeated customer complaints.
High Fees and Charges
Users are frustrated with the high delivery and service fees, which are often not transparent. The additional costs make the service less appealing compared to competitors, leading to user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Every time there’s an issue with the order quality and the customer service is terrible. I recommend you do a huge review here in Egypt, because soon you’ll lose everything. The stores are not clean and the mart is very terrible and sickening.
Dental Shark
This is the second time I face a mistake from the restaurant through Talabat, and yet I receive no compensation at all. Their response is always the same: 'We can’t do anything for you' — as if the mistake was mine! Such an unprofessional way to treat customers.
alkuwaree
I placed an order through Talabat UAE, and after waiting for over an hour, the order was cancelled without any prior call, message, or update from Talabat. This is extremely disappointing and unprofessional – no communication, no courtesy, and a complete waste of time.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Every time there’s an issue with the order quality and the customer service is terrible. I recommend you do a huge review here in Egypt, because soon you’ll lose everything. The stores are not clean and the mart is very terrible and sickening.
Candice Wu
App Store
This is the second time I face a mistake from the restaurant through Talabat, and yet I receive no compensation at all. Their response is always the same: 'We can’t do anything for you' — as if the mistake was mine! Such an unprofessional way to treat customers.
Kelly Williams
Google Play
I placed an order through Talabat UAE, and after waiting for over an hour, the order was cancelled without any prior call, message, or update from Talabat. This is extremely disappointing and unprofessional – no communication, no courtesy, and a complete waste of time.
Koray Okumus
Google Play

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