Chalkboard Fantasy Sports

User Experience Report

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Chalkboard Fantasy Sports

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Chalkboard Fantasy Sports's key feedback

1

Withdrawal Issues

Many users face difficulties withdrawing their funds, with some reporting that the app blocks withdrawals or requires a high minimum amount. Approximately 20% of users seem affected by this issue.

I can't withdraw my winnings, and support is unhelpful.

2

Customer Support Problems

Users frequently complain about slow or unresponsive customer support, which fails to resolve issues effectively. This affects around 15% of users.

Customer service is slow and doesn't solve problems.

3

App Glitches and Crashes

The app is reported to crash frequently, especially on Android devices, making it difficult for users to place bets or navigate. This issue impacts about 25% of users.

The app crashes constantly, making it unusable.

4

Deposit and Verification Issues

Users experience problems with depositing money and verifying their accounts, often leading to frustration and inability to use the app. Approximately 10% of users report this issue.

I can't deposit money or verify my account, making the app useless.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings receives high praise for its user-friendly interface, variety of betting options, and quick payouts. Users appreciate the fun and excitement it adds to watching sports, although some express concerns about technical issues and diminished rewards programs.

#2 RUNNER UP

FanDuel
FanDuel is appreciated for its smooth user experience and variety of betting options, but users have raised concerns about technical glitches, customer service, and perceived unfairness in betting outcomes. Some users have reported issues with unauthorized transactions and account suspensions.

#3 Straggler

Chalkboard Fantasy Sports
Chalkboard Fantasy Sports receives mixed feedback, with users praising its unique features and potential for big wins, but many criticize the app for technical glitches, slow customer support, and issues with deposits and withdrawals. Android users, in particular, report frequent crashes and update problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, variety of betting options, and quick payouts. Users appreciate the fun and excitement it adds to watching sports, although some express concerns about technical issues and diminished rewards programs.
FanDuel
#2 Runner-up
FanDuel is appreciated for its smooth user experience and variety of betting options, but users have raised concerns about technical glitches, customer service, and perceived unfairness in betting outcomes. Some users have reported issues with unauthorized transactions and account suspensions.
Chalkboard Fantasy Sports
#3 Straggler
Chalkboard Fantasy Sports receives mixed feedback, with users praising its unique features and potential for big wins, but many criticize the app for technical glitches, slow customer support, and issues with deposits and withdrawals. Android users, in particular, report frequent crashes and update problems.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing funds, with reports of blocked withdrawals and unresponsive customer support. One user mentioned being unable to withdraw their winnings and receiving no assistance from support.
I won a decent amount but they kept prolonging the process and wouldn't release my funds.
Android Compatibility
The app frequently crashes and prompts for non-existent updates on Android devices, leading to a frustrating user experience. A user reported constant crashes and being unable to place bets due to these issues.
The app keeps crashing and says there's an update, but there isn't one available.
Customer Support Delays
There are numerous complaints about slow and ineffective customer support, with users feeling ignored or receiving generic responses. One user expressed frustration over waiting days for a response to their issue.
I've been trying to get a statement for days, but customer service hasn't replied.
Deposit Problems
Users encounter difficulties with depositing money, including rejected transactions and unsupported payment methods. A user mentioned being unable to deposit funds using their bank card and receiving no help from support.
I can't deposit money; it keeps getting stuck on an error screen.
Account Verification Failures
Account verification processes are failing, preventing users from accessing or using their accounts effectively. One user reported being unable to verify their account despite multiple attempts, leading to a frozen account.
I can't verify my account; it keeps getting stuck on the verification page.
False Promotions
Users feel misled by promotions that are not honored or differ from what is advertised, leading to distrust. A user noted that their promotional match was not applied as promised.
I deposited $500 with a 100% match promo, but didn't get my match.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing funds, with reports of blocked withdrawals and unresponsive customer support. One user mentioned being unable to withdraw their winnings and receiving no assistance from support.
Android Compatibility
The app frequently crashes and prompts for non-existent updates on Android devices, leading to a frustrating user experience. A user reported constant crashes and being unable to place bets due to these issues.
Customer Support Delays
There are numerous complaints about slow and ineffective customer support, with users feeling ignored or receiving generic responses. One user expressed frustration over waiting days for a response to their issue.
Deposit Problems
Users encounter difficulties with depositing money, including rejected transactions and unsupported payment methods. A user mentioned being unable to deposit funds using their bank card and receiving no help from support.
Account Verification Failures
Account verification processes are failing, preventing users from accessing or using their accounts effectively. One user reported being unable to verify their account despite multiple attempts, leading to a frozen account.
False Promotions
Users feel misled by promotions that are not honored or differ from what is advertised, leading to distrust. A user noted that their promotional match was not applied as promised.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself is good and easy to navigate, but I wish they had previous game stats for players and an indicator of when one of your players in your slips is playing. Maybe this is done on purpose to make it harder on the players to hit on their bets.
ATO2424
Week of July 22nd, 2025
I placed a bet for game one of a CS match which I won, but they didn’t play the second game because they forfeited the second map, and so game 1 was voided even though they played it. Great job Chalk for making sense.
SlovenSteel
Week of July 22nd, 2025
The app is very good, but my only problem is I can’t read or see any messages someone writes or tags me in on the boards section.
eddy1831
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app itself is good and easy to navigate, but I wish they had previous game stats for players and an indicator of when one of your players in your slips is playing. Maybe this is done on purpose to make it harder on the players to hit on their bets.
Candice Wu
App Store
I placed a bet for game one of a CS match which I won, but they didn’t play the second game because they forfeited the second map, and so game 1 was voided even though they played it. Great job Chalk for making sense.
Kelly Williams
Google Play
The app is very good, but my only problem is I can’t read or see any messages someone writes or tags me in on the boards section.
Koray Okumus
Google Play

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