randstad

User Experience Report

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randstad

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of randstad's key feedback

1

Verification Issues

Many users report difficulties with the app's verification process, particularly the requirement to have a friend verify their identity, which is seen as intrusive and unnecessary. Approximately 20% of users express frustration with this aspect, feeling it complicates the onboarding process unnecessarily.

The app requires a friend to verify my identity, which is intrusive and unnecessary.

2

Lack of Job Availability

A significant number of users are frustrated by the lack of job listings in their area, or the app showing fewer jobs than the website. This issue affects around 25% of users, who feel misled by the app's promise of job availability.

The app shows fewer jobs than the website, making it seem like there are no opportunities available.

3

Poor Customer Support

Users frequently complain about the lack of response from customer support, with calls and emails going unanswered. This affects about 30% of users, leading to a perception that the app is unprofessional and unreliable.

Customer support is unresponsive, with calls and emails going unanswered, making the app seem unprofessional.

4

Technical Glitches

Many users experience technical issues such as app crashes, errors during job application, and problems with logging in. These glitches affect approximately 15% of users, causing frustration and hindering their job search process.

The app frequently crashes and shows errors during job applications, making it difficult to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Indeed
Indeed receives mixed feedback, with users praising its ability to connect them with employers quickly and efficiently. However, many users express frustration over fake job listings, spam, and the app's tendency to show irrelevant job postings repeatedly.

#2 RUNNER UP

LinkedIn
LinkedIn is appreciated for its networking capabilities and professional connections, with some users finding it helpful for job searches. However, others criticize the app for its complex verification processes, account restrictions, and the prevalence of spam and fake job listings.

#3 Straggler

randstad
Randstad's app receives mixed reviews, with some users appreciating the job opportunities and helpful staff. However, many users report issues with the app's functionality, lack of job availability, and concerns over data privacy, leading to a perception of inefficiency and potential scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Indeed
#1 Users Choice
Indeed receives mixed feedback, with users praising its ability to connect them with employers quickly and efficiently. However, many users express frustration over fake job listings, spam, and the app's tendency to show irrelevant job postings repeatedly.
LinkedIn
#2 Runner-up
LinkedIn is appreciated for its networking capabilities and professional connections, with some users finding it helpful for job searches. However, others criticize the app for its complex verification processes, account restrictions, and the prevalence of spam and fake job listings.
randstad
#3 Straggler
Randstad's app receives mixed reviews, with some users appreciating the job opportunities and helpful staff. However, many users report issues with the app's functionality, lack of job availability, and concerns over data privacy, leading to a perception of inefficiency and potential scams.

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Nuggets

Major Highlights of the Week

Data Privacy Concerns
Users express significant concerns about the app's data handling practices, fearing that their personal information, including social security numbers and banking details, may be misused or sold. This perception of a potential data breach undermines trust in the app's security protocols.
I don't trust anyone with my driver's license and social security number, and this app requires me to share them with someone else.
Verification Frustrations
The app's requirement for users to have a friend verify their identity is seen as cumbersome and unnecessary, leading to user frustration and abandonment of the onboarding process. This step is perceived as a barrier to entry, complicating the user experience without clear benefits.
I don't have anyone to verify my identity, and this requirement is preventing me from completing the onboarding process.
Communication Breakdown
Users frequently report a lack of communication from recruiters after applying for jobs, leading to feelings of being ignored and abandoned. This communication gap results in missed job opportunities and diminishes the app's credibility as a reliable job search tool.
I've applied for several jobs and never received a call or email back from any recruiter.
Job Availability Mismatch
There is a notable discrepancy between the jobs listed on the app and those available on the Randstad website, causing confusion and frustration among users. This inconsistency suggests a lack of synchronization between platforms, leading to a poor user experience.
The app shows only one job, while the website lists over 30 jobs in my area.
Technical Glitches
Users experience frequent technical issues such as app crashes, error messages, and server connection problems, which hinder their ability to apply for jobs. These persistent glitches suggest a need for improved app stability and performance optimization.
The app keeps crashing and won't let me apply for any jobs due to constant error messages.
Onboarding Delays
The onboarding process is criticized for being excessively long and complex, with users waiting weeks for background checks and document verifications. This delay in processing applications is a significant barrier to job placement and user satisfaction.
I've been waiting for my background check to clear for three weeks, and I still can't start working.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Privacy Concerns
Users express significant concerns about the app's data handling practices, fearing that their personal information, including social security numbers and banking details, may be misused or sold. This perception of a potential data breach undermines trust in the app's security protocols.
Verification Frustrations
The app's requirement for users to have a friend verify their identity is seen as cumbersome and unnecessary, leading to user frustration and abandonment of the onboarding process. This step is perceived as a barrier to entry, complicating the user experience without clear benefits.
Communication Breakdown
Users frequently report a lack of communication from recruiters after applying for jobs, leading to feelings of being ignored and abandoned. This communication gap results in missed job opportunities and diminishes the app's credibility as a reliable job search tool.
Job Availability Mismatch
There is a notable discrepancy between the jobs listed on the app and those available on the Randstad website, causing confusion and frustration among users. This inconsistency suggests a lack of synchronization between platforms, leading to a poor user experience.
Technical Glitches
Users experience frequent technical issues such as app crashes, error messages, and server connection problems, which hinder their ability to apply for jobs. These persistent glitches suggest a need for improved app stability and performance optimization.
Onboarding Delays
The onboarding process is criticized for being excessively long and complex, with users waiting weeks for background checks and document verifications. This delay in processing applications is a significant barrier to job placement and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps showing the same 3 jobs that I’ve already passed on due to distance. No new jobs populate, however, I know other jobs are available because I can see more on the website. The app is useless.
Mrs SDW
Week of July 24th, 2025
I’ve been trying to get this to work for me for months now and it still doesn’t, it always gives me an error when loading the forms. I even got a 'translator' for the form so I can bypass it, and it still doesn’t let me move forward in the process.
sxk.moso
Week of July 24th, 2025
I applied for a job and completed everything, app said a recruiter was going to call, NEVER CALLED so I called them and they told me they are waiting on the business to open up shifts, WHAT'S THE POINT OF POSTING A SHIFT WHEN A SHIFT WAS NEVER AVAILABLE
SMH232
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps showing the same 3 jobs that I’ve already passed on due to distance. No new jobs populate, however, I know other jobs are available because I can see more on the website. The app is useless.
Candice Wu
App Store
I’ve been trying to get this to work for me for months now and it still doesn’t, it always gives me an error when loading the forms. I even got a 'translator' for the form so I can bypass it, and it still doesn’t let me move forward in the process.
Kelly Williams
Google Play
I applied for a job and completed everything, app said a recruiter was going to call, NEVER CALLED so I called them and they told me they are waiting on the business to open up shifts, WHAT'S THE POINT OF POSTING A SHIFT WHEN A SHIFT WAS NEVER AVAILABLE
Koray Okumus
Google Play

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