SpotAngels Parking & Gas

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of SpotAngels Parking & Gas's key feedback

Unauthorized Charges

A significant number of users, approximately 15%, report being charged without authorization after the free trial period, leading to frustration and distrust. Many users feel misled by the trial terms and struggle to get refunds due to poor customer service.

I was charged $34.99 without my consent after the trial, and customer service was unresponsive.

Inaccurate Parking Information

Around 20% of users experience issues with inaccurate parking information, such as being directed to non-existent or incorrect parking spots, leading to parking tickets or towing. This undermines the app's reliability and purpose.

The app showed a free parking spot, but I got a $97 ticket because the information was wrong.

Poor Customer Support

Approximately 10% of users express dissatisfaction with customer support, citing unresponsiveness and lack of resolution for issues like refunds and incorrect bookings. This lack of support exacerbates user frustration.

I couldn't get a refund for a parking spot that was unavailable, and customer support was unhelpful.

Accessibility Issues

A smaller segment, about 5%, highlights the app's lack of accessibility features for people with disabilities, indicating a need for more inclusive design and services.

The app doesn't cater to people with disabilities, ignoring a significant portion of the population.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SpotAngels Parking & Gas

SpotAngels receives mixed feedback. Many users find it extremely helpful for finding free parking and avoiding tickets, especially in cities like NYC and SF. However, some users report issues with app functionality, unexpected charges, and inaccurate parking information.

#2 RUNNER UP

ParkWhiz

ParkWhiz has a mix of positive and negative reviews. Users appreciate the convenience and ease of booking parking spots, but many report issues with app functionality, customer service, and problems with reserved spots not being available.

#3 Straggler

BestParking

BestParking is praised for its ease of use and ability to find affordable parking options. However, users have reported issues with customer service, inaccurate parking availability, and difficulties in obtaining refunds for unavailable spots.

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Nuggets

Major Highlights of the Week

Unauthorized Charges

Users experience unauthorized charges after the free trial, with no clear warning or easy cancellation process, leading to frustration and distrust. The lack of responsive customer support exacerbates the issue, making users feel scammed.

I was charged $34.99 without authorization after the trial, and customer support didn't respond to my refund request.

Inaccurate Parking Info

The app frequently provides incorrect parking information, such as listing paid spots as free or directing users to non-existent locations, resulting in parking tickets and user dissatisfaction. This undermines the app's reliability and trustworthiness.

I got a $97 ticket because the app showed incorrect street cleaning dates.

Poor Customer Support

Users report inadequate customer support, with unresolved issues and unresponsive communication channels, leading to unresolved billing disputes and service complaints. This lack of support damages user trust and retention.

SpotAngels refused to refund me after a parking lot didn't honor my reservation, and they didn't respond to my emails.

Accessibility Issues

The app lacks features for users with disabilities, indicating a significant gap in inclusivity and accessibility, which alienates a substantial portion of potential users. This oversight suggests a need for broader user experience considerations.

The app provides no services for people with disabilities and shows no intention of improving.

Subscription Confusion

Users are confused by the subscription model, with unexpected charges occurring before the trial ends and difficulties in managing or canceling subscriptions. This confusion leads to negative perceptions of the app's billing practices.

I was charged $30 during the free trial, and the subscription didn't appear in my manage subscriptions tab to cancel.

Misleading Advertising

The app's advertising claims, such as offering free parking or exclusive deals, often do not match the actual user experience, leading to disappointment and accusations of false advertising. This discrepancy harms the app's credibility.

The app advertised a $6 parking garage, but it was actually $28 when I arrived.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unauthorized Charges

Inaccurate Parking Info

Poor Customer Support

Accessibility Issues

Subscription Confusion

Misleading Advertising

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for parking through SpotAngels, but when I arrived, the lot was full and didn't honor my reservation. SpotAngels refused to refund me, saying I needed to cancel before the reservation. This policy feels like a scam.

N.Quach

Week of July 23rd, 2025

The app led me to a parking garage that didn't exist, and the gas prices rely on user updates, which aren't always accurate. The only positive is the free trial, but I canceled my subscription.

RVJStudio

Week of July 23rd, 2025

I used SpotAngels to find parking in NYC, but the app showed incorrect parking restrictions, resulting in a $115 ticket. It would have been cheaper to park in a garage.

ParkingTicketRick

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app led me to a parking garage that didn't exist, and the gas prices rely on user updates, which aren't always accurate. The only positive is the free trial, but I canceled my subscription.

Kelly Williams

Google Play

I used SpotAngels to find parking in NYC, but the app showed incorrect parking restrictions, resulting in a $115 ticket. It would have been cheaper to park in a garage.

Koray Okumus

Google Play

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User Experience Report

Report Date

SpotAngels Parking & Gas

Top Insights This Week

Unauthorized Charges

Inaccurate Parking Information

Poor Customer Support

Accessibility Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts