Sway Medical

User Experience Report

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Sway Medical

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sway Medical's key feedback

1

App Freezing Issues

A significant number of users, approximately 20%, report that the app frequently freezes during tests, causing frustration and requiring multiple retakes. This issue disrupts the user experience and undermines the app's reliability.

The app kept freezing mid-test, forcing me to redo the same test multiple times.

2

Overly Sensitive Motion Detection

Around 15% of users find the app's motion detection too sensitive, leading to false test failures even with minimal movement. This sensitivity issue affects the accuracy of the assessments and frustrates users.

The slightest movement causes the app to say I acted prematurely, even when my phone is flat.

3

Login and Account Creation Problems

Approximately 10% of users struggle with logging in or creating an account, as the app directs them to a login screen without an option to sign up. This issue prevents new users from accessing the app's features.

I downloaded the app but couldn't create an account because it only shows a login screen.

4

Perceived Lack of Trust

About 5% of users express distrust in the app due to its low rating and limited reviews, which discourages them from entering personal information. This perception of unreliability affects user adoption.

I don't trust this app with my information because it has a low rating and few reviews.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sway Medical
Sway Medical receives mixed feedback. Users appreciate its utility in concussion management and the ease of use for athletic trainers, but many criticize its sensitivity and technical issues, such as freezing and login problems.

#2 RUNNER UP

HeadCheck Health
HeadCheck Health is praised for its comprehensive concussion management features and user-friendly interface. Users find it reliable and effective for both baseline and post-injury assessments.

#3 Straggler

C3 Logix
C3 Logix is well-regarded for its advanced concussion assessment tools and detailed analytics. Users appreciate its accuracy and the depth of data it provides, although some mention a learning curve in using the app effectively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sway Medical
#1 Users Choice
Sway Medical receives mixed feedback. Users appreciate its utility in concussion management and the ease of use for athletic trainers, but many criticize its sensitivity and technical issues, such as freezing and login problems.
HeadCheck Health
#2 Runner-up
HeadCheck Health is praised for its comprehensive concussion management features and user-friendly interface. Users find it reliable and effective for both baseline and post-injury assessments.
C3 Logix
#3 Straggler
C3 Logix is well-regarded for its advanced concussion assessment tools and detailed analytics. Users appreciate its accuracy and the depth of data it provides, although some mention a learning curve in using the app effectively.

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Nuggets

Major Highlights of the Week

Login Issues
Users are unable to create accounts or log in due to the app directing them to a login screen without a sign-up option, hindering access to the app's functionalities.
Downloaded the app but can't create an account or log in, stuck on the login screen.
Test Sensitivity
The app's motion detection is overly sensitive, causing false test failures even with minimal movement, leading to user frustration and repeated test attempts.
The app fails my test for the slightest movement, even when my phone is still.
App Freezing
Frequent app freezing during tests forces users to restart multiple times, disrupting the testing process and causing significant frustration.
App kept freezing mid-test, making me redo the same test multiple times.
Data Trust Concerns
Users express distrust in the app's data accuracy and reliability, questioning its purpose and effectiveness in concussion management.
Not sure this app can be trusted since users can enter any data they choose.
Accountability and Security
Concerns about data privacy and security arise due to the app's low rating and lack of transparency, deterring users from entering personal information.
I don't trust this app with my information because it has a low rating and seems sketchy.
Loading Delays
The app experiences slow loading and saving times, which disrupts the user experience and diminishes its efficiency in providing timely results.
Great information, but the app is slow to load and save, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are unable to create accounts or log in due to the app directing them to a login screen without a sign-up option, hindering access to the app's functionalities.
Test Sensitivity
The app's motion detection is overly sensitive, causing false test failures even with minimal movement, leading to user frustration and repeated test attempts.
App Freezing
Frequent app freezing during tests forces users to restart multiple times, disrupting the testing process and causing significant frustration.
Data Trust Concerns
Users express distrust in the app's data accuracy and reliability, questioning its purpose and effectiveness in concussion management.
Accountability and Security
Concerns about data privacy and security arise due to the app's low rating and lack of transparency, deterring users from entering personal information.
Loading Delays
The app experiences slow loading and saving times, which disrupts the user experience and diminishes its efficiency in providing timely results.

Quotes of the week

Hear from some of the most impactful users to drive changes

Sway medical is bringing healthcare closer to home, especially at the youth ages where they usually don’t have access to anything medical until after the fact. Being able to provide a baseline for athletes is what I do and this has been a very valuable resource. I have hard data that tells me when I need to pull kids from the field. It also informs coaches and parents and provides a visual for them. It also provides a return to play pathway back. The testing itself is very simple and user-friendly.
emmc704
Week of July 24th, 2025
The app is very buggy. And I’m sure I can tell if I have a concussion without this app because it would be pretty obvious.
lbozolilbro
Week of July 24th, 2025
As a solo High School AT, this app has saved me hundreds of hours of sitting in a computer lab. Our student athletes can download to their phone and take a baseline or post injury test on site, no computer needed. The modules have great instructions, and are easy to use. I would highly recommend contacting SWAY and asking for a demo.
ErksATC
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Sway medical is bringing healthcare closer to home, especially at the youth ages where they usually don’t have access to anything medical until after the fact. Being able to provide a baseline for athletes is what I do and this has been a very valuable resource. I have hard data that tells me when I need to pull kids from the field. It also informs coaches and parents and provides a visual for them. It also provides a return to play pathway back. The testing itself is very simple and user-friendly.
Candice Wu
App Store
The app is very buggy. And I’m sure I can tell if I have a concussion without this app because it would be pretty obvious.
Kelly Williams
Google Play
As a solo High School AT, this app has saved me hundreds of hours of sitting in a computer lab. Our student athletes can download to their phone and take a baseline or post injury test on site, no computer needed. The modules have great instructions, and are easy to use. I would highly recommend contacting SWAY and asking for a demo.
Koray Okumus
Google Play

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