Sway Medical

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Sway Medical's key feedback

Technical Glitches

A significant number of users, approximately 30%, report frequent technical issues such as app freezing, errors, and bugs that disrupt the testing process, leading to frustration and repeated attempts to complete tests.

The app kept freezing mid-test, forcing me to restart multiple times.

Motion Sensitivity

Around 25% of users find the app's motion detection overly sensitive, causing it to inaccurately register premature movements even when the device is held still, leading to failed tests and user dissatisfaction.

The app says I fail the test due to movement even when my phone is flat on the floor.

Compatibility Issues

Approximately 15% of users experience compatibility problems, where the app either doesn't work on their device or lacks a clear sign-up process, preventing them from accessing the app's features.

I downloaded the app, but it said it wasn't compatible with my phone despite claiming it was.

Time Consumption

About 20% of users complain that the app's tests are excessively time-consuming and difficult, making the process feel like a waste of time and effort.

It took me 4 hours to finish these tests, they are way too hard.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ImPACT Applications

ImPACT Applications is generally well-received for its comprehensive concussion management tools, with users appreciating its reliability and ease of use. However, some users have noted occasional technical issues and a learning curve for new users.

#2 RUNNER UP

HeadCheck Health

HeadCheck Health is praised for its user-friendly interface and effective concussion management features. Users appreciate its ability to provide detailed insights, although some have experienced minor technical glitches.

#3 Straggler

Sway Medical

Sway Medical receives mixed feedback; while some users appreciate its innovative approach to concussion management and ease of use, many others criticize it for being buggy, overly sensitive, and difficult to navigate, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Test Sensitivity

The app's motion detection is overly sensitive, causing users to fail tests even with minimal movement, leading to frustration and repeated attempts.

The app says I fail the test on the rotation one even when I hold it still.

Compatibility Issues

Users experience compatibility problems with certain devices, preventing them from using the app despite it being listed as compatible.

It says it's compatible with my phone, but once I downloaded it, it said it wasn't compatible.

The app lacks a clear sign-up process, leaving new users unable to create accounts and access the app's features.

Downloaded the app, but there's no link to create an account, so I cannot log in.

Test Duration

The tests are perceived as excessively long and difficult, causing users to spend hours completing them, which is seen as a waste of time.

It took me 4 hours to finish these tests, they are way too hard.

App Freezing

Frequent app freezing disrupts the testing process, forcing users to restart tests multiple times, leading to significant user dissatisfaction.

App kept freezing mid-test and made me redo the same test multiple times.

Perceived Uselessness

Users question the app's utility, feeling that it doesn't provide value or reliable results, especially when compared to traditional methods.

I'm not sure this can be trusted and, therefore, what is its purpose?

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Test Sensitivity

The app's motion detection is overly sensitive, causing users to fail tests even with minimal movement, leading to frustration and repeated attempts.

Compatibility Issues

Users experience compatibility problems with certain devices, preventing them from using the app despite it being listed as compatible.

The app lacks a clear sign-up process, leaving new users unable to create accounts and access the app's features.

Test Duration

The tests are perceived as excessively long and difficult, causing users to spend hours completing them, which is seen as a waste of time.

App Freezing

Frequent app freezing disrupts the testing process, forcing users to restart tests multiple times, leading to significant user dissatisfaction.

Perceived Uselessness

Users question the app's utility, feeling that it doesn't provide value or reliable results, especially when compared to traditional methods.

Quotes of the week

Hear from some of the most impactful users to drive changes

Sway medical is bringing healthcare closer to home, especially at the youth ages where they usually don’t have access to anything medical until after the fact. Being able to provide a baseline for athletes is what I do and this has been a very valuable resource. I have hard data that tells me when I need to pull kids from the field.

emmc704

The app is very buggy. And I’m sure I can tell if I have a concussion without this app because it would be pretty obvious.

lbozolilbro

This app is hard to use and it kept malfunctioning.

madsy :)

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is very buggy. And I’m sure I can tell if I have a concussion without this app because it would be pretty obvious.

Kelly Williams

Google Play

This app is hard to use and it kept malfunctioning.

Koray Okumus

Google Play

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User Experience Report

Report Date

Sway Medical

Top Insights This Week

Technical Glitches

Motion Sensitivity

Compatibility Issues

Time Consumption

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts