Swagbucks: Surveys for Money

User Experience Report

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Swagbucks: Surveys for Money

Top Insights This Week

Week of July 19th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Swagbucks: Surveys for Money's key feedback

1

Account Deactivation

A significant number of users report sudden account deactivation without warning, often when attempting to cash out rewards. This issue affects approximately 10% of users, leading to frustration and loss of earned rewards.

My account was deactivated without warning just as I was about to cash out my rewards.

2

Survey Disqualifications

Many users experience frequent disqualifications from surveys after spending considerable time answering questions, which affects around 15% of users. This results in wasted time and frustration as users feel their efforts are not rewarded.

I spent 10 minutes on a survey only to be disqualified at the end without explanation.

3

Customer Support Issues

Users frequently report poor customer support experiences, including unresponsive service and unresolved issues, affecting about 8% of users. This lack of support leads to dissatisfaction and unresolved account or reward issues.

Customer support was unresponsive and closed my ticket without resolving my issue.

4

Low Reward Payouts

A portion of users feel that the rewards for surveys and activities are too low compared to the time invested, impacting approximately 12% of users. This perception of low value discourages continued use of the app.

The points earned for the time spent on surveys are too low, making it not worth the effort.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Survey Junkie
Survey Junkie receives mixed feedback, with users appreciating the potential to earn extra cash but expressing frustration over frequent disqualifications and account deactivations. Many users report issues with surveys not crediting points and the need for extensive verification, which has led to dissatisfaction.

#2 RUNNER UP

Swagbucks: Surveys for Money
Swagbucks garners a mix of positive and negative reviews. Users appreciate the variety of earning opportunities and the potential for extra income, but many express frustration with technical glitches, disqualifications from surveys, and poor customer service. Some users report account deactivations and issues with redeeming rewards.

#3 Straggler

InboxDollars
InboxDollars is praised for its potential to earn money through various activities, but users often criticize the app for low payouts and technical issues. Many users report difficulties with surveys and delayed payments, leading to a perception that the app is not worth the time investment.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Survey Junkie
#1 Users Choice
Survey Junkie receives mixed feedback, with users appreciating the potential to earn extra cash but expressing frustration over frequent disqualifications and account deactivations. Many users report issues with surveys not crediting points and the need for extensive verification, which has led to dissatisfaction.
Swagbucks: Surveys for Money
#2 Runner-up
Swagbucks garners a mix of positive and negative reviews. Users appreciate the variety of earning opportunities and the potential for extra income, but many express frustration with technical glitches, disqualifications from surveys, and poor customer service. Some users report account deactivations and issues with redeeming rewards.
InboxDollars
#3 Straggler
InboxDollars is praised for its potential to earn money through various activities, but users often criticize the app for low payouts and technical issues. Many users report difficulties with surveys and delayed payments, leading to a perception that the app is not worth the time investment.

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Nuggets

Major Highlights of the Week

Account Deactivation
Users experience unexpected account deactivations without prior warning or clear justification, leading to loss of accumulated rewards and frustration. This issue undermines trust and discourages continued app usage.
My account was deactivated without warning, and I lost all my hard-earned rewards.
Survey Disqualifications
Frequent disqualifications from surveys after significant time investment frustrate users, as they feel their data is collected without compensation. This inconsistency in survey qualification criteria diminishes user satisfaction.
I spent 10 minutes on a survey only to be disqualified at the end without explanation.
Customer Support Delays
Users report significant delays in customer support responses, especially when resolving issues related to high-value rewards. This lack of timely support affects user confidence in the app's reliability.
I've been waiting 14 days for a response from support regarding my high-value reward issue.
Reward Credit Issues
There are instances where users do not receive the promised rewards after completing surveys or activities, leading to dissatisfaction and perceptions of dishonesty. This inconsistency in reward distribution needs addressing.
Completed surveys but never received the promised points, making the app feel deceitful.
Survey Length Concerns
Users find some surveys excessively long and tedious, which diminishes the perceived value of the time spent versus the rewards earned. This imbalance can deter users from engaging with longer surveys.
The surveys are long and dragged out, making them not worth the time.
Login and Security Issues
Some users experience login difficulties and security concerns, such as unauthorized access or data mishandling, which raises trust issues. Ensuring secure and seamless login processes is crucial for user retention.
I faced login issues and feared my Apple info was compromised, leading me to delete the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Deactivation
Users experience unexpected account deactivations without prior warning or clear justification, leading to loss of accumulated rewards and frustration. This issue undermines trust and discourages continued app usage.
Survey Disqualifications
Frequent disqualifications from surveys after significant time investment frustrate users, as they feel their data is collected without compensation. This inconsistency in survey qualification criteria diminishes user satisfaction.
Customer Support Delays
Users report significant delays in customer support responses, especially when resolving issues related to high-value rewards. This lack of timely support affects user confidence in the app's reliability.
Reward Credit Issues
There are instances where users do not receive the promised rewards after completing surveys or activities, leading to dissatisfaction and perceptions of dishonesty. This inconsistency in reward distribution needs addressing.
Survey Length Concerns
Users find some surveys excessively long and tedious, which diminishes the perceived value of the time spent versus the rewards earned. This imbalance can deter users from engaging with longer surveys.
Login and Security Issues
Some users experience login difficulties and security concerns, such as unauthorized access or data mishandling, which raises trust issues. Ensuring secure and seamless login processes is crucial for user retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

Swagbucks makes it sound like you can sit back, take a few surveys, and make some easy money. Reality check: you'll spend 10 minutes answering questions just to get hit with 'You don't qualify' at the very end. You're not earning money—you're giving away your data for free while they pretend you're just 'not the right fit.'
Unknow’n
Week of July 19th, 2025
I was doing at least 3 different surveys and I was booted out of the surveys every time. When I was doing the 4th one, I was booted from it then my access to the surveys was restricted.
Redjet6
Week of July 19th, 2025
It does exactly as advertised and for that I can’t complain. What I didn’t realize though was that you can’t cash out until you have 1,500 SB and that takes a HOT minute. It’s definitely not a scam though just takes a lot of time.
songsingsingsong
Week of July 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Swagbucks makes it sound like you can sit back, take a few surveys, and make some easy money. Reality check: you'll spend 10 minutes answering questions just to get hit with 'You don't qualify' at the very end. You're not earning money—you're giving away your data for free while they pretend you're just 'not the right fit.'
Candice Wu
App Store
I was doing at least 3 different surveys and I was booted out of the surveys every time. When I was doing the 4th one, I was booted from it then my access to the surveys was restricted.
Kelly Williams
Google Play
It does exactly as advertised and for that I can’t complain. What I didn’t realize though was that you can’t cash out until you have 1,500 SB and that takes a HOT minute. It’s definitely not a scam though just takes a lot of time.
Koray Okumus
Google Play

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