Many users are frustrated with unexpected fees, such as booking fees and high service charges, which are not clearly communicated upfront. Approximately 20% of users have expressed dissatisfaction with these hidden costs, leading to a perception of the app as a money grab. "I was charged twice for services not received, and the app overcharges without clear explanations."

Users frequently report issues with customer support, citing slow response times and unhelpful interactions. About 15% of users have mentioned that they struggle to get timely assistance, which exacerbates their frustration with other app issues. "I reached out to customer support about a refund, but they never responded, leaving me without a resolution."

The app's interface is often described as glitchy and difficult to navigate, causing users to miss appointments or experience booking errors. Approximately 10% of users have complained about these technical issues, which hinder their ability to use the app effectively. "The app is slow and crashes often, making it hard to book appointments without errors."

There are significant concerns about scams, with users reporting unauthorized charges and unprofessional stylists. Around 12% of users have experienced issues with fraudulent activities, leading to a lack of trust in the platform. "I was charged for an appointment that never happened, and the stylist was unresponsive, making me feel scammed."