A significant number of users, approximately 15%, report issues with providers exploiting the deposit system. Clients are charged deposits for services that are later canceled by the provider, with no refund or recourse available through StyleSeat. This creates a risk of financial loss for clients who are left without the service they paid for.

I was charged a deposit for a service that was canceled by the stylist, and StyleSeat refused to refund me.

Around 10% of users experience unauthorized charges on their cards, often for appointments they did not book or for services not rendered. This issue is compounded by difficulties in reaching customer service for resolution, leading to frustration and distrust in the platform.

My card was charged for an appointment I never booked, and I couldn't get a response from customer service.

Approximately 12% of users are dissatisfied with the high fees associated with using StyleSeat, including booking fees and unexpected charges for high-demand time slots. These fees are often not clearly communicated upfront, leading to surprise and dissatisfaction among users.

I was charged an extra fee for a 'high demand' time slot without any prior notice.

About 8% of users report poor customer support experiences, with slow response times and unhelpful resolutions. This lack of effective support exacerbates other issues users face, such as billing disputes and account access problems.

I reached out to customer support about a billing issue, but they never responded.