Strava: Run, Bike, Hike

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Strava: Run, Bike, Hike's key feedback

Subscription Issues

Many users express frustration with unexpected charges and difficulties in managing subscriptions, affecting approximately 15% of users. This includes issues with auto-renewals and challenges in obtaining refunds.

I was charged for a subscription I didn't agree to, and getting a refund has been impossible.

GPS and Tracking Errors

Users frequently report inaccuracies in GPS tracking and data recording, impacting around 20% of users. These errors lead to incorrect distance and pace calculations, which are crucial for fitness tracking.

The app often records incorrect distances, making my runs appear longer than they are.

Feature Paywall

A significant number of users are dissatisfied with the number of features locked behind a paywall, with about 25% feeling that the free version is too limited compared to competitors.

Basic features that used to be free are now behind a paywall, making the app less appealing.

App Crashes and Bugs

Frequent app crashes and bugs are a major concern, affecting approximately 10% of users. These issues disrupt the user experience, especially during workouts.

The app crashes frequently, especially during my workouts, which is very frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Runkeeper

Runkeeper receives high praise for its simplicity and reliability, with users appreciating its ability to track runs and walks accurately. Many users have been loyal for years, enjoying features like challenges and integration with other apps, although some express frustration with recent paywalls.

#2 RUNNER UP

MapMyRun

MapMyRun is well-regarded for its motivational features and ease of use, with users enjoying its ability to track various activities and provide audio feedback. However, some users are frustrated by inaccuracies in distance tracking and the prevalence of ads.

#3 Straggler

Strava: Run, Bike, Hike

Strava is praised for its social features and comprehensive tracking capabilities, making it a favorite among cyclists and runners. However, users express mixed feelings about the app's recent shift towards monetization, with some features moving behind a paywall, and issues with GPS accuracy and syncing.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are experiencing unexpected charges and difficulties with subscription management, leading to frustration and distrust. The app's subscription model and auto-renewal process are not transparent, causing users to feel misled.

I was charged for a subscription I didn't agree to, and now I can't get a refund.

GPS Inaccuracy

The app's GPS tracking is frequently inaccurate, leading to incorrect distance and pace data. This issue undermines the app's core functionality of tracking workouts accurately.

My run was recorded as much longer than it actually was, which messed up my pace data.

UI/UX Frustrations

Recent updates have introduced UI changes that users find confusing and less intuitive, impacting the overall user experience. The new interface is seen as a step backward, complicating navigation and usability.

The latest update made the app harder to use, with important features hidden or difficult to access.

Feature Paywall

Many users are frustrated by the increasing number of features being moved behind a paywall, reducing the app's value for non-subscribers. This shift is perceived as prioritizing monetization over user satisfaction.

Basic features that used to be free are now locked behind a subscription, making the app less appealing.

Data Sync Issues

There are persistent problems with syncing data from third-party devices, leading to incomplete or missing workout records. This issue is particularly problematic for users relying on the app for comprehensive fitness tracking.

My workouts from my smartwatch aren't syncing properly with Strava, causing gaps in my activity log.

Activity Saving Errors

Users frequently encounter errors when trying to save their activities, resulting in lost workout data. This technical issue is a significant source of frustration, as it negates the effort put into recording activities.

After finishing my run, the app failed to save my activity, and I lost all my data.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

GPS Inaccuracy

The app's GPS tracking is frequently inaccurate, leading to incorrect distance and pace data. This issue undermines the app's core functionality of tracking workouts accurately.

UI/UX Frustrations

Feature Paywall

Data Sync Issues

Activity Saving Errors

Quotes of the week

Hear from some of the most impactful users to drive changes

Strava is a great app and I use it to track every workout I do. My major gripe is that some of my workouts don’t get imported unless I manually do it through settings. Fixing this issue would make the app perfect.

JackRogers_

I love Strava but it needs a customizable interval time to track run/sprints intervals. I shouldn’t have to use a third-party app to do this while also using Strava.

JeromyH

I understand the concept of a paying version for advanced features but it doesn’t feel right to remove most of the basic stats from the free version. People have all their data with you, so they are captive users. What a miserable practice.

Marysia~

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love Strava but it needs a customizable interval time to track run/sprints intervals. I shouldn’t have to use a third-party app to do this while also using Strava.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Strava: Run, Bike, Hike

Top Insights This Week

Subscription Issues

GPS and Tracking Errors

Feature Paywall

App Crashes and Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts