StockX - Sneakers and Apparel

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of StockX - Sneakers and Apparel's key feedback

Authentication Issues

A significant number of users have reported receiving fake or misrepresented products despite StockX's promise of authenticity. This issue affects approximately 15% of users, leading to distrust in the platform's verification process.

I received fake shoes, and StockX refused to refund me, claiming they were authentic.

Customer Service Problems

Many users express frustration with StockX's customer service, citing unhelpful responses and difficulty in resolving issues. This affects around 20% of users, who feel unsupported when problems arise.

Customer service was unhelpful, and I couldn't get a refund for my defective shoes.

High Fees and Costs

Users frequently complain about the high fees and additional costs associated with purchases, which can significantly increase the final price. This issue impacts about 25% of users, who find the platform's pricing structure to be excessive.

The fees are outrageous, turning a $40 item into a $70 purchase.

Shipping Delays

A notable portion of users experience long shipping times and delays, which can lead to dissatisfaction and missed deadlines. Approximately 10% of users report issues with the timeliness of their orders.

My order was delayed for weeks, and I received no updates from StockX.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Stadium Goods

Stadium Goods receives high praise for its extensive selection of authentic footwear and excellent customer service. Users appreciate the quick delivery times and the ease of the purchasing process, although some have noted issues with returns and pricing.

#2 RUNNER UP

StockX - Sneakers and Apparel

StockX is well-regarded for its wide range of sneakers and streetwear, with many users praising its authenticity verification and user-friendly app. However, some users have reported issues with customer service, shipping delays, and high fees.

#3 Straggler

GOAT

GOAT is appreciated for its variety of sneakers and the option to find deals, but users frequently criticize the app for its high fees, poor customer service, and issues with the search function. Some users have also experienced problems with returns and order cancellations.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, often requiring them to switch devices or platforms to complete transactions. This disrupts the user experience and may lead to lost sales opportunities.

I can't log in on the app and had to use a desktop to place an order.

Fake Products

There are multiple reports of receiving counterfeit items, undermining the platform's promise of authenticity. This issue damages trust and could lead to legal challenges.

I received fake shoes, and customer service suggested I resell them.

Customer Support Failures

Customer support is often unresponsive or provides generic responses, leaving issues unresolved. This lack of effective support can lead to customer dissatisfaction and attrition.

Customer service is terrible; they never resolve issues.

High Fees

Excessive fees for both buyers and sellers are a common complaint, making the platform less competitive. This could drive users to alternative marketplaces with lower costs.

The fees are outrageous, making it hard to profit as a seller.

Shipping Delays

Significant delays in shipping and order fulfillment are frequently reported, affecting customer satisfaction. This issue could lead to negative reviews and reduced repeat business.

My order was delayed for weeks, and I couldn't get a refund.

App Glitches

The app is plagued with glitches, such as issues with the search function and image zoom, which hinder usability. These technical problems can frustrate users and deter them from using the app.

The zoom feature is broken, making it hard to view products.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login problems, often requiring them to switch devices or platforms to complete transactions. This disrupts the user experience and may lead to lost sales opportunities.

Fake Products

There are multiple reports of receiving counterfeit items, undermining the platform's promise of authenticity. This issue damages trust and could lead to legal challenges.

Customer Support Failures

Customer support is often unresponsive or provides generic responses, leaving issues unresolved. This lack of effective support can lead to customer dissatisfaction and attrition.

High Fees

Excessive fees for both buyers and sellers are a common complaint, making the platform less competitive. This could drive users to alternative marketplaces with lower costs.

Shipping Delays

Significant delays in shipping and order fulfillment are frequently reported, affecting customer satisfaction. This issue could lead to negative reviews and reduced repeat business.

App Glitches

The app is plagued with glitches, such as issues with the search function and image zoom, which hinder usability. These technical problems can frustrate users and deter them from using the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love StockX for its wide selection and reliable service, but the fees are quite high, making it hard to justify some purchases. I wish they could lower the shipping and handling costs.

Running GranMA

I recently tried to purchase some shoes from StockX, but my package was lost in transit. The packaging wasn't discreet, which might have led to it being stolen. Although I got a refund, this experience has made me hesitant to order again.

Pther

The app used to be great, but the new update has made it almost unusable. The search functionality is broken, and the interface is confusing. Please revert to the old version or fix these issues.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love StockX for its wide selection and reliable service, but the fees are quite high, making it hard to justify some purchases. I wish they could lower the shipping and handling costs.

Candice Wu

App Store

Kelly Williams

Google Play

The app used to be great, but the new update has made it almost unusable. The search functionality is broken, and the interface is confusing. Please revert to the old version or fix these issues.

Koray Okumus

Google Play

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User Experience Report

Report Date

StockX - Sneakers and Apparel

Top Insights This Week

Authentication Issues

Customer Service Problems

High Fees and Costs

Shipping Delays

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts