A significant number of users, approximately 15%, report persistent login issues, including authentication failures and inability to connect to the server, even after updates. This problem severely impacts their ability to access their accounts and manage their pensions effectively.

I can't log in anymore, it just says unable to authenticate, try again later.

Around 10% of users express frustration with the app's frequent updates, which often disrupt functionality and require reinstallation or reconfiguration, leading to a poor user experience.

Every time I check the app, it requires an update, and there's barely any noticeable change.

Approximately 12% of users experience connection errors, where the app fails to connect to the server, rendering it unusable for managing their pension plans.

The app always says 'unable to make a connection' despite having a stable internet connection.

About 8% of users report issues with the top-up functionality, where attempts to add funds to their pension plans result in errors or require them to use alternative methods, such as the website.

I can't top up my pension through the app; it always gives an error message and tells me to call instead.