Standard Life

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Standard Life

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Standard Life's key feedback

1

Login Issues

A significant number of users, approximately 15%, report persistent login issues, including authentication failures and inability to access accounts after updates. This problem is causing frustration and preventing users from utilizing the app effectively.

I can't log in on the app, it says 'unable to authenticate' even though my details work on the browser.

2

Frequent Updates

Around 10% of users are frustrated with the app's frequent updates, which often lead to new issues or require unnecessary reinstallation. This disrupts user experience and causes inconvenience.

Every time I check the app, I have to update it, and it barely changes anything.

3

Connection Errors

Approximately 12% of users experience connection errors, where the app fails to connect to the server, rendering it unusable. This issue is persistent and affects the app's reliability.

The app always says 'we haven't been able to make a connection' and it's been like this for weeks.

4

Top-Up Functionality

About 8% of users report issues with the top-up functionality, where attempts to add funds result in errors or require contacting customer service, which defeats the app's purpose.

I can't top up my pension through the app; it gives an error and tells me to call them.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PensionBee
PensionBee is highly praised for its user-friendly interface and efficient pension management features. Users appreciate the simplicity and clarity in managing their pensions, with many highlighting the ease of consolidating pensions and tracking their growth.

#2 RUNNER UP

Standard Life
Standard Life receives mixed feedback, with users appreciating its easy-to-use interface and comprehensive pension management tools. However, many users report issues with app stability, login problems, and server connectivity, which detracts from the overall experience.

#3 Straggler

Rocket Money
Rocket Money is well-regarded for its intuitive budgeting tools and effective financial management features. Users commend the app for its ability to track spending and manage budgets, although some express frustration with occasional syncing issues and the need for a subscription to access all features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PensionBee
#1 Users Choice
PensionBee is highly praised for its user-friendly interface and efficient pension management features. Users appreciate the simplicity and clarity in managing their pensions, with many highlighting the ease of consolidating pensions and tracking their growth.
Standard Life
#2 Runner-up
Standard Life receives mixed feedback, with users appreciating its easy-to-use interface and comprehensive pension management tools. However, many users report issues with app stability, login problems, and server connectivity, which detracts from the overall experience.
Rocket Money
#3 Straggler
Rocket Money is well-regarded for its intuitive budgeting tools and effective financial management features. Users commend the app for its ability to track spending and manage budgets, although some express frustration with occasional syncing issues and the need for a subscription to access all features.

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Nuggets

Major Highlights of the Week

Login Issues
Users frequently encounter authentication problems, preventing them from accessing their accounts despite using correct credentials. This issue persists across multiple updates, leading to frustration and potential loss of trust in the app's reliability.
I can't log in on the app; it says 'unable to authenticate' even though my details work on the browser.
Update Problems
App updates often result in functionality loss, such as login failures or app crashes, which disrupt user experience and require frequent reinstallation. This indicates a need for more rigorous testing before release to ensure stability.
After the update, the app won't open, just a white screen.
Connection Errors
Persistent server connection errors prevent users from accessing the app, leading to dissatisfaction and questioning the app's reliability. These issues suggest underlying server or API problems that need addressing.
The app always says 'we haven't been able to make a connection' despite my internet working fine.
Top-Up Failures
Users experience errors when attempting to top up their pensions, forcing them to use alternative methods like the website, which diminishes the app's convenience. This issue highlights a critical gap in the app's core functionality.
Top up doesn't work on the app; I have to do it online.
Biometric Login Issues
Biometric login features are unreliable, often failing to authenticate users, which undermines the app's security and ease of use. This inconsistency necessitates a review of the biometric integration process.
Fingerprint login doesn't work; it just returns to the password page.
Frequent Maintenance
Users report frequent maintenance outages without noticeable improvements, leading to frustration and questioning the app's development priorities. This suggests a need for better communication and transparency about maintenance schedules and outcomes.
The app is often down for maintenance, but functionality never improves.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently encounter authentication problems, preventing them from accessing their accounts despite using correct credentials. This issue persists across multiple updates, leading to frustration and potential loss of trust in the app's reliability.
Update Problems
App updates often result in functionality loss, such as login failures or app crashes, which disrupt user experience and require frequent reinstallation. This indicates a need for more rigorous testing before release to ensure stability.
Connection Errors
Persistent server connection errors prevent users from accessing the app, leading to dissatisfaction and questioning the app's reliability. These issues suggest underlying server or API problems that need addressing.
Top-Up Failures
Users experience errors when attempting to top up their pensions, forcing them to use alternative methods like the website, which diminishes the app's convenience. This issue highlights a critical gap in the app's core functionality.
Biometric Login Issues
Biometric login features are unreliable, often failing to authenticate users, which undermines the app's security and ease of use. This inconsistency necessitates a review of the biometric integration process.
Frequent Maintenance
Users report frequent maintenance outages without noticeable improvements, leading to frustration and questioning the app's development priorities. This suggests a need for better communication and transparency about maintenance schedules and outcomes.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now I can't log in. It just says 'unable to make a connection' despite my internet working fine. This issue has persisted for weeks, making the app unusable.
Sean Millar
I love the app's ease of use and the clear information it provides. However, the frequent updates are frustrating as they often break functionality, like the fingerprint login, which worked fine before.
Paul R
The app is very user-friendly and makes managing my pension straightforward. However, the recent update has caused login issues, and I can't access my account, which is disappointing.
Andrew Merry

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, but now I can't log in. It just says 'unable to make a connection' despite my internet working fine. This issue has persisted for weeks, making the app unusable.
Candice Wu
App Store
I love the app's ease of use and the clear information it provides. However, the frequent updates are frustrating as they often break functionality, like the fingerprint login, which worked fine before.
Kelly Williams
Google Play
The app is very user-friendly and makes managing my pension straightforward. However, the recent update has caused login issues, and I can't access my account, which is disappointing.
Koray Okumus
Google Play

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