Square Go

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Square Go

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Square Go's key feedback

1

Booking Errors

Users experience issues with booking appointments at incorrect times, often due to app glitches or confusing interfaces. Approximately 10% of users report problems with scheduling, leading to frustration and potential missed appointments.

I accidentally scheduled a 9:30am appointment for tomorrow, but it's past the cancellation window, and I can't cancel it.

2

Privacy Concerns

Some users are uncomfortable with the app's requirement for extensive permissions, such as full access to calendars and personal information, which they perceive as a breach of privacy. This affects about 5% of users who are wary of data security.

The app requires full access to my calendar, which feels like a privacy invasion.

3

Update Issues

Frequent updates often introduce new bugs or remove useful features, causing inconvenience and dissatisfaction among users. Around 15% of users express frustration with the app's stability and functionality post-update.

Every update makes the app more buggy, and features I rely on keep disappearing.

4

Android Compatibility

The app performs inconsistently on Android devices, with users reporting crashes, missing features, and poor optimization compared to iOS. Approximately 8% of users, particularly those on Android, face these technical challenges.

The app doesn't run correctly on my Samsung device, making it difficult to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fresha
Fresha receives high praise for its ease of use and convenience in booking appointments, with many users appreciating the professional and friendly service from businesses. However, some users report issues with customer service and app functionality, such as difficulties in canceling appointments and technical glitches.

#2 RUNNER UP

Square Go
Square Go is appreciated for its user-friendly interface and comprehensive features that help manage appointments and payments efficiently. Users love its convenience and integration with other Square services, but some report technical issues and customer service challenges, particularly with app updates and connectivity.

#3 Straggler

Vagaro
Vagaro is favored for its comprehensive booking and scheduling features, with users enjoying the ability to manage appointments and find local services easily. However, some users experience technical issues and find the app's interface less intuitive, leading to occasional frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fresha
#1 Users Choice
Fresha receives high praise for its ease of use and convenience in booking appointments, with many users appreciating the professional and friendly service from businesses. However, some users report issues with customer service and app functionality, such as difficulties in canceling appointments and technical glitches.
Square Go
#2 Runner-up
Square Go is appreciated for its user-friendly interface and comprehensive features that help manage appointments and payments efficiently. Users love its convenience and integration with other Square services, but some report technical issues and customer service challenges, particularly with app updates and connectivity.
Vagaro
#3 Straggler
Vagaro is favored for its comprehensive booking and scheduling features, with users enjoying the ability to manage appointments and find local services easily. However, some users experience technical issues and find the app's interface less intuitive, leading to occasional frustration.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Privacy Concerns
Users are frustrated with the app's requirement for full calendar access, which they perceive as a breach of privacy. This demand for extensive permissions is seen as unnecessary and intrusive, deterring users from using the app.
I just want to add an event, but the app demands full calendar access, which feels like a privacy invasion.
Booking Errors
The app's booking system is causing issues with incorrect appointment times and difficulties in rescheduling, leading to user frustration. These errors are particularly problematic for users who rely on precise scheduling for their businesses.
I scheduled a 9:30am appointment, but it was booked incorrectly, and I couldn't cancel it due to app restrictions.
Android Compatibility
The app is experiencing significant compatibility issues with Android devices, including frequent crashes and missing features compared to iOS. This disparity is causing dissatisfaction among Android users who feel neglected.
The app crashes constantly on my Samsung, and I can't access features that are available on iPhones.
Feature Monetization
Users are upset about the app's shift towards monetizing previously free features, such as messaging and calendar syncing. This change is perceived as a greedy move that diminishes the app's value for small business owners.
Customer Support Issues
There are numerous complaints about inadequate customer support, with users unable to resolve critical issues promptly. This lack of effective support is impacting user trust and satisfaction.
I spent 48 minutes on the phone with support, only to be hung up on without resolving my issue.
Update Instability
Frequent updates are introducing new bugs and removing useful features, leading to a decline in app stability and user experience. Users are frustrated with the constant need to troubleshoot after updates.
Every update seems to make the app more buggy, and I have to reinstall it to fix issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Privacy Concerns
Users are frustrated with the app's requirement for full calendar access, which they perceive as a breach of privacy. This demand for extensive permissions is seen as unnecessary and intrusive, deterring users from using the app.
Booking Errors
The app's booking system is causing issues with incorrect appointment times and difficulties in rescheduling, leading to user frustration. These errors are particularly problematic for users who rely on precise scheduling for their businesses.
Android Compatibility
The app is experiencing significant compatibility issues with Android devices, including frequent crashes and missing features compared to iOS. This disparity is causing dissatisfaction among Android users who feel neglected.
Feature Monetization
Users are upset about the app's shift towards monetizing previously free features, such as messaging and calendar syncing. This change is perceived as a greedy move that diminishes the app's value for small business owners.
Customer Support Issues
There are numerous complaints about inadequate customer support, with users unable to resolve critical issues promptly. This lack of effective support is impacting user trust and satisfaction.
Update Instability
Frequent updates are introducing new bugs and removing useful features, leading to a decline in app stability and user experience. Users are frustrated with the constant need to troubleshoot after updates.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing appointments and payments, but the recent update has caused issues with syncing appointments to my calendar, leading to double bookings. This needs urgent fixing to avoid scheduling conflicts.
Emily G
Week of July 24th, 2025
I love the Square app for its ease of use and organization, but the inability to remove my address from my business profile without changing the backend address is frustrating. It would be great if we could manage our privacy settings more flexibly.
N. Leon
Week of July 24th, 2025
The app is generally user-friendly and helps keep my business organized, but the recent update has made it buggy, especially with the rescheduling feature not working. This is affecting my ability to manage appointments efficiently.
Emily
Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for managing appointments and payments, but the recent update has caused issues with syncing appointments to my calendar, leading to double bookings. This needs urgent fixing to avoid scheduling conflicts.
Candice Wu
App Store
I love the Square app for its ease of use and organization, but the inability to remove my address from my business profile without changing the backend address is frustrating. It would be great if we could manage our privacy settings more flexibly.
Kelly Williams
Google Play
The app is generally user-friendly and helps keep my business organized, but the recent update has made it buggy, especially with the rescheduling feature not working. This is affecting my ability to manage appointments efficiently.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore