Spruce: Medical Communication

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Spruce: Medical Communication's key feedback

Usability Issues

Some users find the app difficult to navigate and not intuitive, affecting approximately 5% of users. This can lead to frustration, especially for those who are not tech-savvy.

I find the app not easy to use and not intuitive at all.

Notification Problems

A number of users report issues with receiving notifications, which can lead to missed communications. This affects about 3% of users, causing inconvenience and potential delays in communication.

Notifications don't work, and I have to keep checking back to see if my doctor has responded.

Verification and Access Issues

Some users experience problems with two-step verification and accessing their accounts, affecting around 2% of users. This can prevent them from using the app effectively.

The app requests two-step verification, but the texts with codes never arrive.

Customer Support Concerns

A small percentage of users, about 1%, express dissatisfaction with customer support, citing unresponsiveness and lack of helpful solutions.

I brought an urgent matter to Spruce, and they didn’t even respond.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Spruce: Medical Communication

Spruce receives overwhelmingly positive feedback for its ease of use, reliability, and clear communication features, making it a favorite among users for virtual doctor visits and secure messaging. However, a few users have reported issues with account access and customer service.

#2 RUNNER UP

Doximity

Doximity is highly praised for its user-friendly interface, reliable telehealth services, and the ability to maintain privacy while contacting patients. Users appreciate its comprehensive features, although some have experienced issues with faxing and account verification.

#3 Straggler

TigerConnect

TigerConnect receives mixed reviews, with users appreciating its secure messaging capabilities but frequently criticizing its persistent notification bugs and app crashes. Many users find it unreliable for urgent healthcare communication, leading to frustration and inefficiency.

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Nuggets

Major Highlights of the Week

Non-Intuitive Interface

The app's interface is not user-friendly, making it difficult for users to navigate and perform basic functions. This lack of intuitiveness hinders the overall user experience and may deter continued use.

I find the app difficult to use and not intuitive at all.

Verification Issues

Users experience problems with the two-step verification process, as they do not receive the necessary codes to complete the login. This issue disrupts access and can lead to frustration and potential loss of users.

The app requests a verification code that never arrives, making it unusable.

Appointment Scheduling Problems

The scheduling feature is cumbersome, leading to incorrect bookings and user frustration. Users express a need for a more streamlined and reliable appointment scheduling process.

Scheduling an appointment is difficult and often results in incorrect bookings.

Notification Failures

Notifications are unreliable, causing users to miss important messages and updates. This inconsistency in alerting users can lead to missed communications and decreased satisfaction.

Notifications don't work, so I miss messages unless I constantly check the app.

Customer Support Deficiencies

Customer support is perceived as unresponsive and unhelpful, often providing generic responses that do not resolve user issues. This lack of effective support can damage user trust and retention.

Customer service is terrible, providing only copy-pasted answers without solving my problem.

Misleading Sales Practices

Users feel misled by sales promises, particularly regarding the requirement for staff to use personal devices. This miscommunication can lead to dissatisfaction and a negative perception of the brand.

I was misled by the sales team about needing to use personal phones for work.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Non-Intuitive Interface

Verification Issues

Appointment Scheduling Problems

The scheduling feature is cumbersome, leading to incorrect bookings and user frustration. Users express a need for a more streamlined and reliable appointment scheduling process.

Notification Failures

Notifications are unreliable, causing users to miss important messages and updates. This inconsistency in alerting users can lead to missed communications and decreased satisfaction.

Customer Support Deficiencies

Customer support is perceived as unresponsive and unhelpful, often providing generic responses that do not resolve user issues. This lack of effective support can damage user trust and retention.

Misleading Sales Practices

Quotes of the week

Hear from some of the most impactful users to drive changes

Spruce has been a great way to connect with my mental health appointments. The app is easy to use and the video quality is excellent, making telehealth visits seamless.

A Google user

Week of July 24th, 2025

I signed up for the trial and found that this app had everything that I needed. It makes communication a breeze and I love how the instant replies can be personalized.

DaphneJ.

Week of July 24th, 2025

The app is clunky and does not work well. Requests two-step verification and says that they’ve texted a code to your phone, but texts never arrive.

Idaho SFM

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Spruce has been a great way to connect with my mental health appointments. The app is easy to use and the video quality is excellent, making telehealth visits seamless.

Candice Wu

App Store

I signed up for the trial and found that this app had everything that I needed. It makes communication a breeze and I love how the instant replies can be personalized.

Kelly Williams

Google Play

The app is clunky and does not work well. Requests two-step verification and says that they’ve texted a code to your phone, but texts never arrive.

Koray Okumus

Google Play

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User Experience Report

Report Date

Spruce: Medical Communication

Top Insights This Week

Usability Issues

Notification Problems

Verification and Access Issues

Customer Support Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts