Spruce: Medical Communication

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Spruce: Medical Communication

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Spruce: Medical Communication's key feedback

1

Confusing Options

Some users find the app's options confusing and poorly organized, affecting their ability to navigate the app effectively. Approximately 5% of users have expressed this concern.

The options are so confusing and not well organized.

2

Poor Customer Service

A few users have reported dissatisfaction with customer service, citing issues like delayed responses and unhelpful support. This issue seems to affect around 3% of users.

Customer service is awful; even urgent messages take hours for a response.

3

Notification Issues

Some users experience problems with notifications not working properly, leading to missed messages or calls. This issue affects about 4% of users.

Notifications don't work, so I have to keep checking the app for responses.

4

Appointment Scheduling Problems

A small number of users have difficulty scheduling appointments through the app, with issues like incorrect locations being selected. This affects approximately 2% of users.

Scheduling an appointment is difficult, and I was booked at the wrong location.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Spruce: Medical Communication
Spruce receives high praise for its ease of use, reliability, and excellent communication features, with users appreciating the ability to connect with healthcare providers seamlessly. However, some users report issues with notifications and occasional bugs, but overall, it is considered a valuable tool for telehealth and secure communication.

#2 RUNNER UP

Doximity
Doximity is highly regarded for its robust features, including secure communication, faxing, and the ability to call patients using office numbers. Users appreciate its comprehensive functionality and free services, although some report minor technical issues and desire for additional features like virtual backgrounds for video calls.

#3 Straggler

TigerConnect
TigerConnect is criticized for its persistent notification issues and app glitches, which frustrate users and impact workflow. Despite its potential for secure communication, users find it unreliable and cumbersome, with frequent complaints about app crashes and delayed message delivery.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spruce: Medical Communication
#1 Users Choice
Spruce receives high praise for its ease of use, reliability, and excellent communication features, with users appreciating the ability to connect with healthcare providers seamlessly. However, some users report issues with notifications and occasional bugs, but overall, it is considered a valuable tool for telehealth and secure communication.
Doximity
#2 Runner-up
Doximity is highly regarded for its robust features, including secure communication, faxing, and the ability to call patients using office numbers. Users appreciate its comprehensive functionality and free services, although some report minor technical issues and desire for additional features like virtual backgrounds for video calls.
TigerConnect
#3 Straggler
TigerConnect is criticized for its persistent notification issues and app glitches, which frustrate users and impact workflow. Despite its potential for secure communication, users find it unreliable and cumbersome, with frequent complaints about app crashes and delayed message delivery.

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Nuggets

Major Highlights of the Week

Confusing Options
The app's interface is cluttered and poorly organized, making it difficult for users to navigate and find the options they need. This lack of intuitive design leads to frustration and inefficiency in communication.
The options are so confusing and not well organized.
Notification Failures
Users experience issues with receiving notifications, which results in missed messages and appointments. This inconsistency in alert functionality undermines the app's reliability for timely communication.
Never sends me notifications even though I have notifications turned on.
Customer Service Gaps
The app's customer service is perceived as inadequate, with users receiving generic, copy-pasted responses that fail to address specific issues. This lack of personalized support diminishes user trust and satisfaction.
Horrible customer service that provides copy/pasted answers.
Appointment Scheduling Issues
Users face difficulties in scheduling appointments, often being assigned incorrect locations or experiencing delays. This inefficiency in the scheduling process leads to user frustration and potential loss of trust.
Why is it so difficult to schedule an appointment been trying for 4 days now.
Limited Functionality
The app lacks essential features such as the ability to remove payment methods or manage billing effectively. This limitation restricts user control and flexibility, impacting overall user experience.
App has the ability to add payment methods, but not to remove them.
Message Disappearance
Messages sent through the app sometimes disappear, causing communication breakdowns and user frustration. This issue affects the app's reliability as a secure messaging platform.
Responses to my messages keep disappearing. Please address this issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Confusing Options
The app's interface is cluttered and poorly organized, making it difficult for users to navigate and find the options they need. This lack of intuitive design leads to frustration and inefficiency in communication.
Notification Failures
Users experience issues with receiving notifications, which results in missed messages and appointments. This inconsistency in alert functionality undermines the app's reliability for timely communication.
Customer Service Gaps
The app's customer service is perceived as inadequate, with users receiving generic, copy-pasted responses that fail to address specific issues. This lack of personalized support diminishes user trust and satisfaction.
Appointment Scheduling Issues
Users face difficulties in scheduling appointments, often being assigned incorrect locations or experiencing delays. This inefficiency in the scheduling process leads to user frustration and potential loss of trust.
Limited Functionality
The app lacks essential features such as the ability to remove payment methods or manage billing effectively. This limitation restricts user control and flexibility, impacting overall user experience.
Message Disappearance
Messages sent through the app sometimes disappear, causing communication breakdowns and user frustration. This issue affects the app's reliability as a secure messaging platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

Spruce has exceeded my expectations in all aspects. Their platform works amazingly, user-friendly, and their customer support is the best!! They have been the best company for my private practice hands down!
MariX4
Spruce is an entry level product that’s still run like a start up. Customer service is awful. You can’t talk to anyone on the phone. Even if you flag a message as urgent, it could take hours for someone to actually help you.
A for Awesome
I love this app because it’s very helpful and informative. If I have any health related questions I asked them and I get the answers. It’s giving me peace of mind that I am on right track.
Purnima 1010

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The quotes of the week

Hear from some of the most impactful users to drive changes
Spruce has exceeded my expectations in all aspects. Their platform works amazingly, user-friendly, and their customer support is the best!! They have been the best company for my private practice hands down!
Candice Wu
App Store
Spruce is an entry level product that’s still run like a start up. Customer service is awful. You can’t talk to anyone on the phone. Even if you flag a message as urgent, it could take hours for someone to actually help you.
Kelly Williams
Google Play
I love this app because it’s very helpful and informative. If I have any health related questions I asked them and I get the answers. It’s giving me peace of mind that I am on right track.
Koray Okumus
Google Play

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