Sprive - Mortgage Free, Faster

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Sprive - Mortgage Free, Faster

Top Insights This Week

Week of July 18th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Sprive - Mortgage Free, Faster's key feedback

1

App Glitches

Many users experience frequent glitches and crashes, making the app unreliable and frustrating to use. Approximately 20% of users report issues with the app not loading or crashing during use.

The app is super glitchy, requiring daily reinstallation to function.

2

Gift Card Hassles

The process of purchasing and using gift cards is cumbersome, with users finding it inconvenient to buy cards at checkout and manage balances. Around 15% of users express dissatisfaction with the gift card system.

Buying gift cards at the till is a total faff and managing balances is frustrating.

3

Low Cashback Rates

Users are disappointed with the low cashback rates, which make the effort of using the app less worthwhile. Approximately 10% of users feel the cashback rates are not competitive enough.

Cashback rates are too low to make the hassle of using the app worthwhile.

4

Survey Issues

Surveys within the app are often seen as a waste of time, with users experiencing frequent disqualifications and app crashes. About 5% of users report issues with completing surveys successfully.

Surveys crash frequently, wasting time and providing no rewards.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sprive - Mortgage Free, Faster
Sprive receives mixed feedback, with users praising its ease of use and the ability to make mortgage overpayments through cashback from everyday purchases. However, some users find the app buggy and cumbersome, particularly when purchasing gift cards, and express frustration with technical issues and limited cashback rates.

#2 RUNNER UP

Better Mortgage
Better Mortgage is highly praised for its user-friendly interface and efficient mortgage process, with many users appreciating the transparency and speed of service. However, some users have reported issues with customer service and communication during the mortgage process.

#3 Straggler

Quicken Loans
Quicken Loans is well-regarded for its quick and straightforward mortgage application process, with many users highlighting the helpfulness of the customer service team. Nonetheless, a few users have experienced challenges with the app's navigation and occasional technical glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sprive - Mortgage Free, Faster
#1 Users Choice
Sprive receives mixed feedback, with users praising its ease of use and the ability to make mortgage overpayments through cashback from everyday purchases. However, some users find the app buggy and cumbersome, particularly when purchasing gift cards, and express frustration with technical issues and limited cashback rates.
Better Mortgage
#2 Runner-up
Better Mortgage is highly praised for its user-friendly interface and efficient mortgage process, with many users appreciating the transparency and speed of service. However, some users have reported issues with customer service and communication during the mortgage process.
Quicken Loans
#3 Straggler
Quicken Loans is well-regarded for its quick and straightforward mortgage application process, with many users highlighting the helpfulness of the customer service team. Nonetheless, a few users have experienced challenges with the app's navigation and occasional technical glitches.

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Nuggets

Major Highlights of the Week

Gift Card Limitations
Users find the non-refundable nature of gift cards problematic, especially when items are substituted in online orders, leading to wasted funds. This limitation affects the perceived value and flexibility of the app's cashback feature.
The money on the gift cards isn’t refundable, so when you have substituted items in your online food order your money is wasted.
App Stability Issues
Frequent app crashes and glitches, including loading failures and unpredictable behavior during surveys, frustrate users and hinder their ability to use the app effectively. This instability undermines user trust and satisfaction.
The app is super glitchy - I have to delete and reload almost daily - very frustrating!
Cashback Complexity
The process of purchasing gift cards to earn cashback is seen as cumbersome, with users preferring direct cashback on purchases. This complexity detracts from the app's convenience and ease of use.
It’s not clear that you have to buy a gift card to get 2% back - surely it’d be better just to get cashback when you do a shop.
Survey Frustrations
Users experience frequent disconnections and errors during surveys, resulting in wasted time and no rewards. This issue diminishes the perceived value of participating in surveys for additional savings.
Surveys are a complete waste of time, tracking snaps at the end after wasting 15/20 mins filling them in and you get nothing out of them.
Limited Cashback Rates
The cashback rates offered by Sprive are perceived as lower compared to other apps, reducing the incentive for users to engage with the platform. This perception affects the app's competitive edge in the cashback market.
There are cashback apps with much higher rates for the same retailers.
Connectivity and Usability
Users face challenges with app connectivity, such as vouchers not loading due to poor signal, which impedes their ability to use the app in-store. This issue affects the app's reliability and user experience.
Frustrating at times when you go to use a voucher in store if you have no signal, they won’t appear and you can’t use them.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Gift Card Limitations
Users find the non-refundable nature of gift cards problematic, especially when items are substituted in online orders, leading to wasted funds. This limitation affects the perceived value and flexibility of the app's cashback feature.
App Stability Issues
Frequent app crashes and glitches, including loading failures and unpredictable behavior during surveys, frustrate users and hinder their ability to use the app effectively. This instability undermines user trust and satisfaction.
Cashback Complexity
The process of purchasing gift cards to earn cashback is seen as cumbersome, with users preferring direct cashback on purchases. This complexity detracts from the app's convenience and ease of use.
Survey Frustrations
Users experience frequent disconnections and errors during surveys, resulting in wasted time and no rewards. This issue diminishes the perceived value of participating in surveys for additional savings.
Limited Cashback Rates
The cashback rates offered by Sprive are perceived as lower compared to other apps, reducing the incentive for users to engage with the platform. This perception affects the app's competitive edge in the cashback market.
Connectivity and Usability
Users face challenges with app connectivity, such as vouchers not loading due to poor signal, which impedes their ability to use the app in-store. This issue affects the app's reliability and user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is a great concept but it's not clear that you have to buy a gift card to get cashback. It would be better to get cashback directly from shopping, as I initially thought.
Hana14
Week of July 18th, 2025
The app is quite buggy and crashes frequently, especially during surveys, which is frustrating after spending time on them.
mbmbmb57
Week of July 18th, 2025
I love the idea of using cashback to help pay off my mortgage, but there are other cashback apps with higher rates for the same retailers.
TTT7773
Week of July 18th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is a great concept but it's not clear that you have to buy a gift card to get cashback. It would be better to get cashback directly from shopping, as I initially thought.
Candice Wu
App Store
The app is quite buggy and crashes frequently, especially during surveys, which is frustrating after spending time on them.
Kelly Williams
Google Play
I love the idea of using cashback to help pay off my mortgage, but there are other cashback apps with higher rates for the same retailers.
Koray Okumus
Google Play

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