A significant number of users, approximately 10%, are frustrated by the app's excessive notifications, particularly those promoting ads, which cannot be turned off without disabling essential alerts. This issue detracts from the user experience and may lead to app abandonment.

The app bombards me with ad notifications, and there's no way to disable them without losing important alerts.

Around 15% of users report issues with reservations not being honored, leading to situations where they arrive at a parking lot only to find it full or their reservation unrecognized. This results in additional costs and inconvenience, undermining trust in the app.

I arrived at the garage with a reservation, but it was full, and I had to pay again elsewhere.

Approximately 12% of users express dissatisfaction with customer service, citing unhelpful responses and delays in resolving issues, particularly regarding refunds and reservation problems. This lack of support exacerbates user frustration and diminishes confidence in the service.

Customer service was unhelpful and slow, leaving me without a refund for a failed reservation.

About 8% of users experience navigation issues, where the app directs them to incorrect or non-existent parking locations, causing them to incur additional parking costs and time delays. This problem highlights the need for improved accuracy in location data.

The app sent me to the wrong address, and I had to pay for parking twice.