Spond

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Spond's key feedback

Notification Issues

Many users report problems with notifications, including not receiving them or receiving them late, affecting their ability to stay updated on events. Approximately 15% of users seem to be affected by this issue.

I don't get notifications for posts or messages immediately, which is frustrating.

Calendar Sync Problems

Users experience issues with calendar synchronization, such as events being added without consent or not syncing properly, leading to cluttered calendars. This affects around 10% of users.

The app added a year worth of events to my calendar, which I didn't want.

Privacy Concerns

Some users express concerns about privacy, particularly regarding the app's data collection practices and the requirement to log in, which feels invasive. This issue affects about 5% of users.

The app feels very privacy UN-focused and invasive.

Accessibility Challenges

Users with accessibility needs, such as voiceover users, report difficulties in navigating the app, indicating a lack of inclusive design. This affects approximately 3% of users.

As a voiceover user, I cannot create an event or poll because the focus is not on the right elements.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spond

Spond is praised for its ease of use and comprehensive features for organizing sports teams and events. Users appreciate its calendar integration and communication tools, though some report issues with notifications and occasional bugs.

#2 RUNNER UP

Heja

Heja is well-received for its user-friendly interface and effective team communication features. Users enjoy its scheduling capabilities, but some express concerns about intrusive ads and the need for additional features like livestreaming.

#3 Straggler

TeamSnap

TeamSnap is criticized for its intrusive ads and technical issues, which detract from its otherwise useful team management features. Users find the app's functionality helpful but are frustrated by frequent glitches and poor customer support.

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Nuggets

Major Highlights of the Week

Notification Issues

Users experience inconsistent notifications, with some not receiving alerts for events or messages, leading to missed communications. This inconsistency undermines the app's reliability for timely updates.

I don't get notifications for posts or messages immediately, which causes delays in my responses.

Calendar Overload

The app automatically syncs all events to users' calendars, causing clutter and confusion, especially when users only want specific events. This lack of selective syncing diminishes user control over their schedules.

The app added a year's worth of events to my calendar, cluttering it unnecessarily.

Privacy Concerns

Users are concerned about the app's invasive data collection practices, such as requiring personal information like phone numbers and dates of birth without clear justification. This raises privacy issues and trust concerns.

The app asks for my phone number and DOB, which seems unnecessary and invasive.

Accessibility Challenges

Voiceover users face difficulties navigating the app, as focus does not transfer correctly to modal windows, hindering the creation of events or polls. This limits the app's accessibility for visually impaired users.

Voiceover's focus remains on the home page, making it impossible to create events or polls.

Payment System Flaws

The app's payment system lacks integration with popular services like Stripe, complicating refunds and financial management. This inefficiency frustrates users who expect seamless financial transactions.

Refunding cancelled tickets is cumbersome as it requires manual processing outside the app.

Search Functionality Lacking

The absence of a search function makes it difficult for users to locate past discussions or events, leading to frustration and inefficiency in managing group communications.

There is no search function, so discussions are lost over time, making it hard to find past information.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Issues

Calendar Overload

Privacy Concerns

Accessibility Challenges

Payment System Flaws

Search Functionality Lacking

The absence of a search function makes it difficult for users to locate past discussions or events, leading to frustration and inefficiency in managing group communications.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing our tennis activities, but we need a filter for 'Show Attending' to quickly see which events we're committed to. Add that and it's five stars!

fpoulenc

Week of July 22nd, 2025

I love Spond for organizing my soccer group, but I wish there was a way to automatically decline invitations for days I can't attend, like Wednesdays.

George Rice

Week of July 22nd, 2025

Great app for managing teams, but the lack of a search function makes it difficult to find past discussions. Also, more notification controls would be helpful.

Steph O'Connor

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing our tennis activities, but we need a filter for 'Show Attending' to quickly see which events we're committed to. Add that and it's five stars!

Candice Wu

App Store

I love Spond for organizing my soccer group, but I wish there was a way to automatically decline invitations for days I can't attend, like Wednesdays.

Kelly Williams

Google Play

Great app for managing teams, but the lack of a search function makes it difficult to find past discussions. Also, more notification controls would be helpful.

Koray Okumus

Google Play

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User Experience Report

Report Date

Spond

Top Insights This Week

Notification Issues

Calendar Sync Problems

Privacy Concerns

Accessibility Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts