Splash Sports | Survivor & DFS

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Splash Sports | Survivor & DFS's key feedback

Transition Issues

Many users are frustrated with the transition from RunYourPool and OfficeFootballPool to Splash Sports, citing a loss of features and a less user-friendly interface. Approximately 30% of users express dissatisfaction with the changes and the forced transition.

The transition from RunYourPool to Splash Sports has been disappointing, with fewer features and a more complicated interface.

Login and Navigation Problems

Users frequently report issues with logging in and navigating the app, including being logged out unexpectedly and difficulty finding pools or contests. These issues affect about 25% of users, leading to a frustrating experience.

I keep getting logged out and can't find my pools easily, making the app frustrating to use.

Customer Support Concerns

The app's reliance on AI for customer support is a major pain point, with users feeling that their issues are not adequately addressed. Around 20% of users mention dissatisfaction with the support system.

The AI-based customer support is unhelpful, and I can't get real assistance for my issues.

Notification Overload

Users are overwhelmed by excessive notifications, including irrelevant contest reminders and spam, which cannot be easily managed. This issue affects approximately 15% of users, leading to annoyance and disruption.

I'm bombarded with notifications for contests I'm not in, and there's no way to stop them.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DraftKings

DraftKings is highly praised for its user-friendly interface, quick payouts, and a wide range of betting options. Users appreciate the continuous improvements and promotions, making it a preferred choice for many sports bettors.

#2 RUNNER UP

Splash Sports | Survivor & DFS

Splash Sports receives mixed feedback, with users enjoying the variety of contests and ease of use, but many express frustration over technical issues, poor customer support, and dissatisfaction with the transition from RunYourPool and OfficeFootballPool.

#3 Straggler

FanDuel

FanDuel faces criticism for its lack of customer support and issues with cash-out options, especially concerning player injuries. While some users enjoy the app, many are switching to competitors due to these persistent problems.

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Nuggets

Major Highlights of the Week

Forced Transition

Users are frustrated with the forced transition from RunYourPool and OfficeFootballPool to Splash Sports, citing a loss of features and a less intuitive interface. This has led to dissatisfaction and a desire to switch platforms.

I was forced to transition from Office Football Party and never had a problem with that app.

Frequent login issues, including random logouts and error messages, are causing significant user frustration and hindering app usability. These problems disrupt user engagement and contest participation.

This app randomly logs me out all the time or tells me that I have no active contests when I know that I do.

Notification Overload

Users are overwhelmed by excessive and irrelevant notifications, which cannot be easily managed or customized. This leads to a negative user experience and potential disengagement from the app.

I want push notifications for contests I'm in, not 45 reminders a day for contests I'm not in.

AI Support Frustration

The reliance on AI for customer support is inadequate, leaving users without effective assistance for their issues. This lack of human support is a major pain point for users seeking help.

The support is non-existent; they utilize an AI chat bot for their entire support team.

Feature Limitations

The app lacks key features that were available in previous platforms, such as tie-breakers and custom rules, leading to user dissatisfaction. This reduction in functionality is driving users to seek alternatives.

Splash version is extremely limited with no post-season, no score ramping, no custom rules.

Slow Updates

Users experience delays in score and leaderboard updates, which diminishes the real-time engagement aspect of the app. This lag in information flow affects the competitive experience.

App is terrible. So slow to update scores and points.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Forced Transition

Notification Overload

Users are overwhelmed by excessive and irrelevant notifications, which cannot be easily managed or customized. This leads to a negative user experience and potential disengagement from the app.

AI Support Frustration

The reliance on AI for customer support is inadequate, leaving users without effective assistance for their issues. This lack of human support is a major pain point for users seeking help.

Feature Limitations

Slow Updates

Users experience delays in score and leaderboard updates, which diminishes the real-time engagement aspect of the app. This lag in information flow affects the competitive experience.

Quotes of the week

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The app is difficult to navigate and lacks user-friendly features compared to the previous platform, RunYourPool. Many users, including myself, are frustrated with the transition and the loss of functionality.

Troy N

The app frequently crashes and has issues with logging users out unexpectedly. It's frustrating to use, and I hope they improve these technical problems soon.

Noah2130

The app's interface is clunky, and notifications are overwhelming and poorly timed. Despite turning off notifications, they still come through, and there's no way to stop unwanted contest invites.

GamerGerman

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The quotes of the week

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Candice Wu

App Store

The app frequently crashes and has issues with logging users out unexpectedly. It's frustrating to use, and I hope they improve these technical problems soon.

Kelly Williams

Google Play

The app's interface is clunky, and notifications are overwhelming and poorly timed. Despite turning off notifications, they still come through, and there's no way to stop unwanted contest invites.

Koray Okumus

Google Play

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User Experience Report

Report Date

Splash Sports | Survivor & DFS

Top Insights This Week

Transition Issues

Login and Navigation Problems

Customer Support Concerns

Notification Overload

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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