Splash Sports | Survivor & DFS

User Experience Report

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Splash Sports | Survivor & DFS

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Splash Sports | Survivor & DFS's key feedback

1

Unfair Payouts

Many users feel cheated by the payout structure, where winnings are often split among multiple players, leading to lower returns even when picks are correct. Approximately 30% of users express dissatisfaction with this payout model.

Even if you win, you might just get your entry fee back due to shared winnings.

2

Verification Issues

Users report significant problems with account verification, including repeated requests for information and errors that prevent access. This affects around 15% of users, causing frustration and hindering app usage.

Verification process is broken, can't access my account despite multiple attempts.

3

App Performance

Frequent app crashes and freezing issues are a major concern, with users experiencing these problems even after numerous updates. About 20% of users mention these technical difficulties.

The app freezes constantly, making it unusable despite many updates.

4

Poor Customer Support

Customer service is often described as unresponsive or unhelpful, leaving users without solutions to their issues. Approximately 10% of users have expressed dissatisfaction with the support they received.

Customer service is horrendous and doesn't resolve issues effectively.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Payout Discrepancies
Users are frustrated with payout structures where winnings are split among multiple participants, leading to lower-than-expected returns even when picks are correct. This payout model is perceived as unfair compared to competitors offering fixed odds.
Winning a contest resulted in splitting the prize, yielding only a 1.5X payout instead of the expected 3X.
Verification Issues
The app's verification process is cumbersome, with users experiencing repeated requests for information and difficulties accessing their accounts. This leads to frustration and abandonment of the app.
After verifying my information, I was unable to access my account and had to repeat the process multiple times.
Interface Problems
The app's interface is criticized for being outdated and difficult to navigate, with users struggling to find their leagues and being overwhelmed by unwanted contest promotions. This detracts from the user experience and engagement.
Location Glitches
Users report issues with the app's location services, preventing them from entering contests despite being in eligible areas. This technical glitch results in missed opportunities and dissatisfaction.
Despite enabling location tracking, the app failed to recognize my location, barring me from entering a contest.
Delayed Payouts
There are complaints about delays in processing winnings, with users waiting extended periods for payouts to be reflected in their accounts. This undermines trust in the app's reliability.
I won $120, but hours after the game ended, my winnings still hadn't been credited to my account.
False Advertising
Users feel misled by promotional offers that are not honored, such as sign-up bonuses that are advertised but not provided. This damages the app's credibility and user trust.
Despite seeing a $10 deposit bonus advertised, it was not available upon signing up.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payout Discrepancies
Users are frustrated with payout structures where winnings are split among multiple participants, leading to lower-than-expected returns even when picks are correct. This payout model is perceived as unfair compared to competitors offering fixed odds.
Verification Issues
The app's verification process is cumbersome, with users experiencing repeated requests for information and difficulties accessing their accounts. This leads to frustration and abandonment of the app.
Interface Problems
The app's interface is criticized for being outdated and difficult to navigate, with users struggling to find their leagues and being overwhelmed by unwanted contest promotions. This detracts from the user experience and engagement.
Location Glitches
Users report issues with the app's location services, preventing them from entering contests despite being in eligible areas. This technical glitch results in missed opportunities and dissatisfaction.
Delayed Payouts
There are complaints about delays in processing winnings, with users waiting extended periods for payouts to be reflected in their accounts. This undermines trust in the app's reliability.
False Advertising
Users feel misled by promotional offers that are not honored, such as sign-up bonuses that are advertised but not provided. This damages the app's credibility and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The QuickPicks payouts are terrible. I entered a $100 contest and was matched with others that had already picked all entries correct. This was before my game even started. I ended up getting mine right and got only my money back! I could have lost money if a 4th person got theirs correct. I much prefer the straight up payments for getting them right. Going against others is a money grab in my opinion. I’ll stay away from this site due to this.
Big hillyguyman
Week of July 22nd, 2025
Absolutely awful interface for college bball survivor. Looks like they acquired run your pool, which wasn’t a high tech solution, but allowed you to see insights into picks, previous and historically. Site would crash when there were high volumes. If you’re an organizer I would highly suggest looking at all other alternatives before utilizing splash. Really bad experience overall.
Karningtonsin
Week of July 22nd, 2025
Love the survivor contests, I think it’s a game that’s really gonna grow in the dfs industry and splash runs very good contests for it. As for their pickem contests I really enjoy the peer to peer aspect. I see some complaining in the reviews about the payouts being split and that does happen sometimes. However I’ve also gone 2/3,3/4 before and still profited because no one else hit. Still think your overall odds are better on here than underdog and PrizePicks just with some increased uncertainty.
jamest2499
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The QuickPicks payouts are terrible. I entered a $100 contest and was matched with others that had already picked all entries correct. This was before my game even started. I ended up getting mine right and got only my money back! I could have lost money if a 4th person got theirs correct. I much prefer the straight up payments for getting them right. Going against others is a money grab in my opinion. I’ll stay away from this site due to this.
Candice Wu
App Store
Absolutely awful interface for college bball survivor. Looks like they acquired run your pool, which wasn’t a high tech solution, but allowed you to see insights into picks, previous and historically. Site would crash when there were high volumes. If you’re an organizer I would highly suggest looking at all other alternatives before utilizing splash. Really bad experience overall.
Kelly Williams
Google Play
Love the survivor contests, I think it’s a game that’s really gonna grow in the dfs industry and splash runs very good contests for it. As for their pickem contests I really enjoy the peer to peer aspect. I see some complaining in the reviews about the payouts being split and that does happen sometimes. However I’ve also gone 2/3,3/4 before and still profited because no one else hit. Still think your overall odds are better on here than underdog and PrizePicks just with some increased uncertainty.
Koray Okumus
Google Play

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