I've been a longtime Spin rider and was a big supporter of the company. Unfortunately, repeated app errors and dismissive customer support have changed that. It's frustrating to follow the rules, be penalized anyway, and then be dismissed when you provide proof. That kind of experience erodes trust and makes me reconsider using Spin at all.

First two bikes I tried were completely useless. Electric motors didn’t work on either and I had to bike them manually to the next parking zone. And of course parking the bike did not work either. I had to call customer support both times (surprise - phone number is not shown anywhere on the app and I had to google it) just to end my ride. Wasted an hour traveling half a mile in total. I could have walked home in that time. Abysmal experience.

The app works great. No issue with the apps performance. Easy to pay for a scooter and get started. However, I took a picture of 2 scooters - one was mine and another was an added rider. We parked them both in a safe location and I submitted a picture of both of them in the same picture. One scooter was a 5.0 rating and the other is 3.8. It’s the same photo and the same location for the scooters but the AI or whatever identifies or scans the photo is trash. Absolute garbage. How can I have 2 different ratings for the same picture of 2 scooters in the same place?? Another photo I submitted said someone was holding the scooter up and it wasn’t using the kickstand. Also, false. There is no way to contest the photo or have human eyes on it. You’re just stuck with the rating it gives you. I will not refer these scooters to friends. I will use these scooters as a last resort.