Speak

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Speak

Top Insights This Week

Week of June 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Speak's key feedback

1

Subscription Issues

Many users express frustration with the app's subscription model, particularly the lack of transparency regarding costs and the difficulty in canceling subscriptions. Approximately 15% of users seem affected by this issue.

I was charged $250 after the trial without clear information on costs, and canceling was difficult.

2

Limited Language Options

Users are disappointed by the limited number of languages available, with some expressing a desire for more options like Russian, German, and Chinese. This affects about 10% of users.

I want to learn Russian, but it's not available in the app.

3

Technical Glitches

Some users report technical issues such as the app not recognizing their voice or experiencing connectivity problems, which hinders their learning experience. Around 8% of users mention these issues.

The app doesn't respond to my voice, making it hard to progress.

4

Content Repetition

A portion of users find the lessons repetitive and lacking in advanced content, which limits their ability to progress beyond a basic level. This issue affects approximately 7% of users.

The lessons are too basic and repetitive, with no advanced content available.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Speak
Speak receives overwhelmingly positive feedback for its engaging and effective language learning approach, particularly in improving speaking skills. Users appreciate the real-time feedback and the app's ability to boost confidence in speaking new languages quickly. However, some users express frustration with subscription issues and limited language options.

#2 RUNNER UP

Duolingo
Duolingo is praised for its fun and accessible approach to language learning, with many users enjoying the gamified experience. However, recent changes to the app's energy system and subscription model have led to dissatisfaction among some users, who feel pressured to pay for features that were previously free.

#3 Straggler

Rosetta Stone
Rosetta Stone is valued for its immersive language learning method, which many users find effective for long-term retention. Despite this, some users report issues with the app's speech recognition and lack of translations, which can hinder the learning process for beginners.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Speak
#1 Users Choice
Speak receives overwhelmingly positive feedback for its engaging and effective language learning approach, particularly in improving speaking skills. Users appreciate the real-time feedback and the app's ability to boost confidence in speaking new languages quickly. However, some users express frustration with subscription issues and limited language options.
Duolingo
#2 Runner-up
Duolingo is praised for its fun and accessible approach to language learning, with many users enjoying the gamified experience. However, recent changes to the app's energy system and subscription model have led to dissatisfaction among some users, who feel pressured to pay for features that were previously free.
Rosetta Stone
#3 Straggler
Rosetta Stone is valued for its immersive language learning method, which many users find effective for long-term retention. Despite this, some users report issues with the app's speech recognition and lack of translations, which can hinder the learning process for beginners.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with unclear subscription terms, leading to unexpected charges and difficulty in canceling subscriptions. This lack of transparency in billing practices is causing dissatisfaction and mistrust among users.
I was charged $250 after the trial without clear information on the cost or how to cancel.
Limited Language Options
The app's limited language offerings are disappointing users who wish to learn languages not currently available, such as Russian, German, or Arabic. This limitation restricts the app's appeal to a broader audience seeking diverse language learning opportunities.
I want to learn Russian, but it's not available in the app.
Speech Recognition Issues
Users experience frustration with the app's speech recognition, which often fails to accurately register spoken input, leading to repeated attempts and a disrupted learning experience. This technical flaw undermines the app's core functionality of improving speaking skills.
The app doesn't respond to my voice, making it impossible to progress.
Content Depth Concerns
Advanced learners find the app's content too basic and lacking in depth, with insufficient material for higher proficiency levels. This gap in advanced content limits the app's effectiveness for users seeking to progress beyond intermediate language skills.
The lessons are too basic for my level; I wish there was more advanced content.
Misleading Free Trial
The app's promotion of a free trial is misleading, as users are required to enter payment information upfront and face unexpected charges before the trial ends. This practice creates a negative user experience and diminishes trust in the app's marketing claims.
I was charged before my free trial ended, and there was no clear way to cancel.
Rigid Lesson Structure
The app's lesson structure is perceived as rigid and inflexible, preventing users from skipping or revisiting content as needed. This lack of adaptability hinders personalized learning and frustrates users who prefer a more dynamic approach.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with unclear subscription terms, leading to unexpected charges and difficulty in canceling subscriptions. This lack of transparency in billing practices is causing dissatisfaction and mistrust among users.
Limited Language Options
The app's limited language offerings are disappointing users who wish to learn languages not currently available, such as Russian, German, or Arabic. This limitation restricts the app's appeal to a broader audience seeking diverse language learning opportunities.
Speech Recognition Issues
Users experience frustration with the app's speech recognition, which often fails to accurately register spoken input, leading to repeated attempts and a disrupted learning experience. This technical flaw undermines the app's core functionality of improving speaking skills.
Content Depth Concerns
Advanced learners find the app's content too basic and lacking in depth, with insufficient material for higher proficiency levels. This gap in advanced content limits the app's effectiveness for users seeking to progress beyond intermediate language skills.
Misleading Free Trial
The app's promotion of a free trial is misleading, as users are required to enter payment information upfront and face unexpected charges before the trial ends. This practice creates a negative user experience and diminishes trust in the app's marketing claims.
Rigid Lesson Structure
The app's lesson structure is perceived as rigid and inflexible, preventing users from skipping or revisiting content as needed. This lack of adaptability hinders personalized learning and frustrates users who prefer a more dynamic approach.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for practicing speaking, but the lesson plans are too basic for my level. I wish they had more content for advanced learners.
Jonathan0.0
Week of June 16th, 2025
I love the app's focus on speaking, but the subscription model is frustrating. I wish there was a more affordable option for those who can't commit to a full year.
babyshark :3
Week of June 16th, 2025
The AI feedback is fantastic, but the app needs more language options. I hope they add more languages soon.
A Google user
Week of June 16th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for practicing speaking, but the lesson plans are too basic for my level. I wish they had more content for advanced learners.
Candice Wu
App Store
I love the app's focus on speaking, but the subscription model is frustrating. I wish there was a more affordable option for those who can't commit to a full year.
Kelly Williams
Google Play
The AI feedback is fantastic, but the app needs more language options. I hope they add more languages soon.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy