SpareRoom

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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SpareRoom

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SpareRoom's key feedback

1

Scam Concerns

A significant number of users express concerns about scams and fraudulent listings on the app, which makes the accommodation search process stressful and unreliable. Approximately 15% of users report encountering scams or fraudulent activities.

The app is riddled with scams, making it difficult for those with lower budgets to find secure accommodation.

2

High Fees

Many users are frustrated with the app's fees, particularly the cost to contact advertisers or verify profiles, which they find excessive and exploitative. Around 20% of users mention issues with the app's pricing structure.

It's expensive to contact freshly listed rooms, and the fees feel like exploitation during a rental crisis.

3

Unresponsive Landlords

Users frequently report that landlords or advertisers do not respond to messages, leading to a frustrating experience when trying to secure accommodation. This issue affects about 10% of users.

Landlords often read messages but don't respond, making the process of finding a place very frustrating.

4

App Glitches

Several users experience technical issues with the app, such as glitches during account creation or problems with the user interface, which hinder their ability to use the app effectively. Approximately 8% of users report encountering such glitches.

The app glitches regularly, like the screen going black when trying to enter information, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpareRoom
SpareRoom receives mixed feedback. Users appreciate its effectiveness in finding flatmates and the quality of customer service, but many criticize the app for its high fees and glitches. Some users also express frustration with scams and inactive landlords.

#2 RUNNER UP

Roomi
Roomi is generally well-received for its user-friendly interface and effective roommate matching. However, some users report issues with listings being pulled from other sites, leading to confusion and occasional odd interactions.

#3 Straggler

Badi
Badi faces significant criticism due to the prevalence of scams and fake listings, which frustrate users. While some appreciate the app's concept, many find it unreliable and express dissatisfaction with the lack of effective moderation and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpareRoom
#1 Users Choice
SpareRoom receives mixed feedback. Users appreciate its effectiveness in finding flatmates and the quality of customer service, but many criticize the app for its high fees and glitches. Some users also express frustration with scams and inactive landlords.
Roomi
#2 Runner-up
Roomi is generally well-received for its user-friendly interface and effective roommate matching. However, some users report issues with listings being pulled from other sites, leading to confusion and occasional odd interactions.
Badi
#3 Straggler
Badi faces significant criticism due to the prevalence of scams and fake listings, which frustrate users. While some appreciate the app's concept, many find it unreliable and express dissatisfaction with the lack of effective moderation and customer support.

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Nuggets

Major Highlights of the Week

iPad Keyboard Issue
The app fails to display the keyboard on iPads, preventing users from entering data and rendering the app unusable on these devices.
The app can't be used on an iPad as the keyboard doesn't appear when trying to enter data.
Landlord Responsiveness
Landlords often read messages but fail to respond, leading to frustration and questioning their commitment to renting out properties.
Landlords are not very responsive, seeing that they have read the messages but some of them don’t even respond.
Scam Concerns
Users encounter scams and fraudulent listings, making the platform feel unsafe and time-consuming, especially for those with lower budgets.
Riddled with scams, deposit scams, and is generally extremely time consuming for people with lower budgets.
Paid Upgrade Issues
The paid upgrade feature is perceived as ineffective, with free listings receiving more views, and support is unresponsive to refund requests.
My free listing received 13 times more views than the upgraded one, and support keeps delaying my refund request.
Gender Bias in Listings
A significant number of landlords prefer female tenants, which is seen as discriminatory and limits options for male users.
80% of landlords are wanting females, which is not acceptable and needs to be amended.
High Contact Fees
The app charges high fees to contact newly listed properties, which is seen as exploitative during a rental crisis.
Making you pay £10 every time you need to send a message about a room, and you probably won’t even get a response.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
iPad Keyboard Issue
The app fails to display the keyboard on iPads, preventing users from entering data and rendering the app unusable on these devices.
Landlord Responsiveness
Landlords often read messages but fail to respond, leading to frustration and questioning their commitment to renting out properties.
Scam Concerns
Users encounter scams and fraudulent listings, making the platform feel unsafe and time-consuming, especially for those with lower budgets.
Paid Upgrade Issues
The paid upgrade feature is perceived as ineffective, with free listings receiving more views, and support is unresponsive to refund requests.
Gender Bias in Listings
A significant number of landlords prefer female tenants, which is seen as discriminatory and limits options for male users.
High Contact Fees
The app charges high fees to contact newly listed properties, which is seen as exploitative during a rental crisis.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding flatmates, but the paid upgrade is useless. My free listing got more views than the upgraded one, and support hasn't addressed my refund request. Don't waste your money!
Andrii Sydiuk
Week of July 17th, 2025
The app is helpful for finding flatmates, but it's frustrating that you have to pay to contact new listings. It feels like they're taking advantage of people desperate to find a place.
oobiedoopscoobiedoobiebanoobie
Week of July 17th, 2025
The app is easy to use and has helped me find house shares, but there are issues with landlords not responding to messages. It makes the process time-consuming and frustrating.
weyreizen
Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding flatmates, but the paid upgrade is useless. My free listing got more views than the upgraded one, and support hasn't addressed my refund request. Don't waste your money!
Candice Wu
App Store
The app is helpful for finding flatmates, but it's frustrating that you have to pay to contact new listings. It feels like they're taking advantage of people desperate to find a place.
Kelly Williams
Google Play
The app is easy to use and has helped me find house shares, but there are issues with landlords not responding to messages. It makes the process time-consuming and frustrating.
Koray Okumus
Google Play

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