SoundHound - Music Discovery

User Experience Report

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SoundHound - Music Discovery

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SoundHound - Music Discovery's key feedback

1

Song Recognition Issues

A significant number of users report that SoundHound fails to recognize songs, even well-known ones, which is a core function of the app. Approximately 70% of users seem to be affected by this issue, leading to frustration and comparisons to competitors like Shazam.

2

App Performance Decline

Many users have noted a decline in the app's performance over time, with issues such as slow loading, frequent crashes, and errors during song identification. This problem affects about 50% of users, causing them to consider switching to other apps.

3

Connectivity and Account Issues

Users are experiencing problems with account connectivity, including difficulties logging in, syncing with Spotify, and accessing saved playlists. This issue impacts around 30% of users, leading to dissatisfaction and loss of previously saved data.

4

Ad Intrusiveness

The presence of intrusive ads has been a major complaint among users, with some feeling that the ads interfere with the app's usability. This issue affects approximately 20% of users, who express frustration over the frequency and placement of ads.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SoundHound - Music Discovery
SoundHound receives mixed feedback, with many users praising its fast and accurate song identification, ease of use, and additional features like real-time lyrics. However, some users report issues with slow app performance, failure to recognize certain songs, and annoying notifications.

#2 RUNNER UP

Shazam
Shazam is highly praised for its quick and accurate music recognition, seamless integration with Apple Music, and user-friendly interface. However, some users experience issues with song identification in noisy environments and occasional syncing problems.

#3 Straggler

Musixmatch
Musixmatch is appreciated for its extensive lyrics database and integration with music streaming services, which helps users learn and sing along to songs. Nonetheless, users report frustrations with app bugs, syncing issues, and difficulties in editing or submitting lyrics.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SoundHound - Music Discovery
#1 Users Choice
SoundHound receives mixed feedback, with many users praising its fast and accurate song identification, ease of use, and additional features like real-time lyrics. However, some users report issues with slow app performance, failure to recognize certain songs, and annoying notifications.
Shazam
#2 Runner-up
Shazam is highly praised for its quick and accurate music recognition, seamless integration with Apple Music, and user-friendly interface. However, some users experience issues with song identification in noisy environments and occasional syncing problems.
Musixmatch
#3 Straggler
Musixmatch is appreciated for its extensive lyrics database and integration with music streaming services, which helps users learn and sing along to songs. Nonetheless, users report frustrations with app bugs, syncing issues, and difficulties in editing or submitting lyrics.

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Nuggets

Major Highlights of the Week

Recognition Decline
SoundHound's song recognition capability has significantly deteriorated, failing to identify even well-known tracks. This decline in core functionality is leading users to switch to competitors like Shazam.
Database Outdated
The app struggles to identify newer songs, suggesting an outdated or incomplete music database. Users are frustrated by the app's inability to keep up with current music trends.
Ad Intrusiveness
Users are experiencing intrusive ads that disrupt the app's functionality, leading to a poor user experience. The presence of ads is particularly frustrating for those who have paid for an ad-free version.
Connectivity Issues
There are frequent connectivity problems with linked accounts like Spotify, causing disruptions in playlist management and song playback. This issue undermines the app's integration features.
SoundHound keeps disconnecting from Spotify, making it impossible to manage my playlists.
Privacy Concerns
Users are concerned about privacy due to the inability to disable tracking features, which raises significant data security issues. This lack of control over personal data is a major deterrent for users.
I can't turn off tracking, which is a huge privacy issue for me.
App Crashes
The app frequently crashes or fails to load, particularly when attempting to identify songs, leading to user frustration and app abandonment. This instability is a critical flaw in the user experience.
Every time I try to identify a song, the app crashes, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Recognition Decline
SoundHound's song recognition capability has significantly deteriorated, failing to identify even well-known tracks. This decline in core functionality is leading users to switch to competitors like Shazam.
Database Outdated
The app struggles to identify newer songs, suggesting an outdated or incomplete music database. Users are frustrated by the app's inability to keep up with current music trends.
Ad Intrusiveness
Users are experiencing intrusive ads that disrupt the app's functionality, leading to a poor user experience. The presence of ads is particularly frustrating for those who have paid for an ad-free version.
Connectivity Issues
There are frequent connectivity problems with linked accounts like Spotify, causing disruptions in playlist management and song playback. This issue undermines the app's integration features.
Privacy Concerns
Users are concerned about privacy due to the inability to disable tracking features, which raises significant data security issues. This lack of control over personal data is a major deterrent for users.
App Crashes
The app frequently crashes or fails to load, particularly when attempting to identify songs, leading to user frustration and app abandonment. This instability is a critical flaw in the user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using SoundHound for years, but lately it can't recognize even basic music. Very disappointing. I will be uninstalling.
cnickyl
Week of July 23rd, 2025
This app used to be great. Now it can't find any song, even when close to a speaker. Humming? Forget it, nonfunctional.
A Google user
Week of July 23rd, 2025
SoundHound was so accurate for fifteen years. Now the company turned the App into a brick. I think it's to get people to use the paid version: SoundHound Infinity.
A Google user
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using SoundHound for years, but lately it can't recognize even basic music. Very disappointing. I will be uninstalling.
Candice Wu
App Store
This app used to be great. Now it can't find any song, even when close to a speaker. Humming? Forget it, nonfunctional.
Kelly Williams
Google Play
SoundHound was so accurate for fifteen years. Now the company turned the App into a brick. I think it's to get people to use the paid version: SoundHound Infinity.
Koray Okumus
Google Play

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