Sonos

User Experience Report

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Sonos

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Sonos's key feedback

1

Connection Issues

A significant number of users report persistent connection problems with the Sonos app, where the app fails to recognize or maintain a connection with the speakers. This issue affects approximately 40% of users, leading to frustration and a poor user experience.

The app frequently loses connection with my speakers, making it impossible to enjoy music without constant troubleshooting.

2

App Performance

Many users experience slow and buggy performance with the Sonos app, including long load times and frequent crashes. This affects around 30% of users, detracting from the overall usability and enjoyment of the Sonos system.

The app is incredibly slow and often crashes, making it difficult to control my Sonos speakers.

3

Complex User Interface

The Sonos app's user interface is described as unintuitive and overly complicated by about 25% of users, making it difficult to navigate and perform simple tasks like changing music or adjusting settings.

The app's interface is confusing and makes it hard to perform basic actions like switching between speakers.

4

Frequent Updates

Frequent and mandatory updates are a major pain point for approximately 20% of users, who find that updates often introduce new bugs or disrupt the functionality of their Sonos system.

Every update seems to make the app worse, introducing new issues and making my speakers unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Bose Music
Bose Music receives high praise for its sound quality and user-friendly app interface. Users appreciate the seamless integration and control over their audio devices, although some have experienced connectivity issues.

#2 RUNNER UP

Sonos
Sonos users express frustration with the app's frequent connectivity issues and loss of features after updates. While the sound quality is often praised, the app's instability and lack of user-friendly features have led to significant dissatisfaction.

#3 Straggler

Google Home
Google Home users report significant issues with app functionality, particularly after updates. Many users find the app non-intuitive and experience frequent connectivity problems, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Bose Music
#1 Users Choice
Bose Music receives high praise for its sound quality and user-friendly app interface. Users appreciate the seamless integration and control over their audio devices, although some have experienced connectivity issues.
Sonos
#2 Runner-up
Sonos users express frustration with the app's frequent connectivity issues and loss of features after updates. While the sound quality is often praised, the app's instability and lack of user-friendly features have led to significant dissatisfaction.
Google Home
#3 Straggler
Google Home users report significant issues with app functionality, particularly after updates. Many users find the app non-intuitive and experience frequent connectivity problems, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Alarm Malfunction
The alarm feature has been unreliable for an extended period, causing frustration among users who rely on it. Despite being a premium product, the app fails to maintain basic functionalities like alarms.
The alarm function hasn't worked for a long time, despite numerous complaints.
Complex Navigation
Users find the app's interface overly complicated, making it difficult to perform simple tasks like changing stations. This complexity detracts from the user experience, especially for a product marketed as user-friendly.
Changing stations on the app is unnecessarily complicated.
WiFi Dependency
The app's reliance on WiFi limits its functionality, particularly for portable speakers. Users are unable to make adjustments or check battery status without a WiFi connection, which is a significant drawback.
The app is useless without WiFi, which is crucial for portable speakers.
Frequent Updates
Constant updates disrupt the user experience, often leading to new issues rather than improvements. Users express frustration over the need to frequently update the app and speakers, which interrupts usage.
Every time I want to use it, there's an update that takes forever to install.
Privacy Concerns
The app's request for constant GPS access raises privacy concerns among users. This requirement is seen as intrusive, especially when the app's functionality does not justify such access.
The app constantly wants access to my GPS, which is unnecessary.
Third-Party Integration
Integration with third-party services like Spotify and Apple Music is problematic, leading to a disjointed user experience. Users struggle with connectivity and functionality when using these services through the app.
The app doesn't integrate well with Spotify, causing frequent issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Alarm Malfunction
The alarm feature has been unreliable for an extended period, causing frustration among users who rely on it. Despite being a premium product, the app fails to maintain basic functionalities like alarms.
Complex Navigation
Users find the app's interface overly complicated, making it difficult to perform simple tasks like changing stations. This complexity detracts from the user experience, especially for a product marketed as user-friendly.
WiFi Dependency
The app's reliance on WiFi limits its functionality, particularly for portable speakers. Users are unable to make adjustments or check battery status without a WiFi connection, which is a significant drawback.
Frequent Updates
Constant updates disrupt the user experience, often leading to new issues rather than improvements. Users express frustration over the need to frequently update the app and speakers, which interrupts usage.
Privacy Concerns
The app's request for constant GPS access raises privacy concerns among users. This requirement is seen as intrusive, especially when the app's functionality does not justify such access.
Third-Party Integration
Integration with third-party services like Spotify and Apple Music is problematic, leading to a disjointed user experience. Users struggle with connectivity and functionality when using these services through the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app mostly works fine while both the speaker(s) and iPhone app are connected to WiFi but the app is pretty much useless without WiFi. For portable speakers this is important if you want to make changes to some settings and more importantly, to check the battery status.
musicfan009
Week of July 23rd, 2025
Sonos, please fix the reliability of your software ASAP. The sole justification for paying a premium for your speakers is the promised connectivity and ease of use. Instead, users are stuck with a system that is unreliable, can’t hold a connection, automatically skips songs mid way through, and generally has a poor listening experience.
Andrew C.
Week of July 23rd, 2025
The app is very buggy, crashes often, slow, and can be very frustrating to switch between speakers.
Akiresc
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app mostly works fine while both the speaker(s) and iPhone app are connected to WiFi but the app is pretty much useless without WiFi. For portable speakers this is important if you want to make changes to some settings and more importantly, to check the battery status.
Candice Wu
App Store
Sonos, please fix the reliability of your software ASAP. The sole justification for paying a premium for your speakers is the promised connectivity and ease of use. Instead, users are stuck with a system that is unreliable, can’t hold a connection, automatically skips songs mid way through, and generally has a poor listening experience.
Kelly Williams
Google Play
The app is very buggy, crashes often, slow, and can be very frustrating to switch between speakers.
Koray Okumus
Google Play

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