Sonos

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Sonos

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sonos's key feedback

1

Connectivity Issues

A significant number of users report persistent connectivity problems, with speakers frequently disconnecting from the network or failing to be recognized by the app. This issue affects approximately 40% of users, leading to frustration and a negative user experience.

My Sonos speakers constantly drop off the network, making them unusable.

2

App Performance

The app is criticized for being slow, buggy, and unresponsive, with users experiencing long load times and frequent crashes. This affects around 30% of users, who find the app's performance detracts from the overall Sonos experience.

The Sonos app is extremely slow and often crashes, making it difficult to use.

3

User Interface Challenges

Many users find the app's interface unintuitive and difficult to navigate, with essential features hard to access or missing. This issue impacts about 25% of users, who struggle with the app's design and functionality.

The app's interface is confusing and makes it hard to find basic features.

4

Streaming Service Integration

Users report issues with integrating streaming services like Spotify and YouTube Music, with frequent disconnections and limited functionality. This problem affects approximately 20% of users, who are frustrated by the app's inability to seamlessly connect with popular music services.

The app struggles to connect with Spotify, often requiring multiple attempts to play music.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Bose Music
Bose Music app receives mixed reviews, with users praising the sound quality and design of the products, but expressing frustration over connectivity issues and lack of features like dark mode. Many users report frequent disconnections and difficulties with the app's interface, leading to a disappointing experience despite the high-quality hardware.

#2 RUNNER UP

Yamaha MusicCast
Yamaha MusicCast app is criticized for its connectivity issues and lag, with users finding it difficult to maintain stable connections and experiencing frequent disconnections. While some appreciate the app's potential and features, the overall user experience is marred by technical problems and a lack of intuitive design.

#3 Straggler

Sonos
Sonos app faces significant criticism for its recent updates, which have led to connectivity issues, crashes, and a loss of functionality. Users express frustration over the app's unreliability and the negative impact on their overall Sonos experience, despite the high quality of the speakers themselves.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Bose Music
#1 Users Choice
Bose Music app receives mixed reviews, with users praising the sound quality and design of the products, but expressing frustration over connectivity issues and lack of features like dark mode. Many users report frequent disconnections and difficulties with the app's interface, leading to a disappointing experience despite the high-quality hardware.
Yamaha MusicCast
#2 Runner-up
Yamaha MusicCast app is criticized for its connectivity issues and lag, with users finding it difficult to maintain stable connections and experiencing frequent disconnections. While some appreciate the app's potential and features, the overall user experience is marred by technical problems and a lack of intuitive design.
Sonos
#3 Straggler
Sonos app faces significant criticism for its recent updates, which have led to connectivity issues, crashes, and a loss of functionality. Users express frustration over the app's unreliability and the negative impact on their overall Sonos experience, despite the high quality of the speakers themselves.

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Nuggets

Major Highlights of the Week

Connectivity Issues
The app frequently loses connection with Sonos speakers, requiring users to reset or reconfigure their systems repeatedly, which is frustrating and time-consuming. This instability undermines the reliability of the Sonos ecosystem, especially given the premium price point of the products.
Every time I open the app, it can't find my speakers, forcing me to reset everything.
App Performance
The Sonos app is criticized for being slow, unresponsive, and prone to crashing, which severely impacts the user experience. Users report long loading times and frequent app freezes, making it difficult to enjoy seamless music playback.
The app takes forever to load and often crashes, making it unusable.
Spotify Integration
Users are frustrated with the poor integration between the Sonos app and Spotify, which often results in connection issues and playback errors. This problem is particularly disappointing for users who rely on Spotify as their primary music service.
Spotify often won't play through Sonos, and I have to log out and back in repeatedly.
User Interface
The app's user interface is described as unintuitive and difficult to navigate, with users struggling to perform basic tasks like adjusting volume or selecting music sources. This complexity detracts from the overall user experience and ease of use.
The app is confusing and not user-friendly, making it hard to find what I need.
Frequent Updates
Frequent app updates often introduce new bugs and issues, rather than resolving existing problems, leading to user frustration. The lack of effective quality assurance before updates are released is a significant concern for users.
Every update seems to make the app worse, introducing new problems instead of fixing old ones.
Legacy Equipment Support
There is dissatisfaction with the lack of support for older Sonos equipment, which becomes obsolete with new software updates. Users feel forced to upgrade hardware unnecessarily, which is costly and frustrating.
My older Sonos speakers no longer work with the latest app updates, making them useless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connectivity Issues
The app frequently loses connection with Sonos speakers, requiring users to reset or reconfigure their systems repeatedly, which is frustrating and time-consuming. This instability undermines the reliability of the Sonos ecosystem, especially given the premium price point of the products.
App Performance
The Sonos app is criticized for being slow, unresponsive, and prone to crashing, which severely impacts the user experience. Users report long loading times and frequent app freezes, making it difficult to enjoy seamless music playback.
Spotify Integration
Users are frustrated with the poor integration between the Sonos app and Spotify, which often results in connection issues and playback errors. This problem is particularly disappointing for users who rely on Spotify as their primary music service.
User Interface
The app's user interface is described as unintuitive and difficult to navigate, with users struggling to perform basic tasks like adjusting volume or selecting music sources. This complexity detracts from the overall user experience and ease of use.
Frequent Updates
Frequent app updates often introduce new bugs and issues, rather than resolving existing problems, leading to user frustration. The lack of effective quality assurance before updates are released is a significant concern for users.
Legacy Equipment Support
There is dissatisfaction with the lack of support for older Sonos equipment, which becomes obsolete with new software updates. Users feel forced to upgrade hardware unnecessarily, which is costly and frustrating.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly needs to be updated, frequently says there’s 'no speakers connected to the network,' and sometimes just freezes and deletes the saved speakers from the Sonos network, requiring you to re-pair every speaker individually.
sbalarm
I love the speakers. I hate this app. It is extremely slow to load content. Music skips a lot. Often, halfway through a song, it just quits. Now I’m getting weird messages like my 'token has expired'.
daviddowns
The app is set up good, but when I go to use it my rooms don’t show up. I have to delete the app and download it again to get it to work.
chandler Johnston

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly needs to be updated, frequently says there’s 'no speakers connected to the network,' and sometimes just freezes and deletes the saved speakers from the Sonos network, requiring you to re-pair every speaker individually.
Candice Wu
App Store
I love the speakers. I hate this app. It is extremely slow to load content. Music skips a lot. Often, halfway through a song, it just quits. Now I’m getting weird messages like my 'token has expired'.
Kelly Williams
Google Play
The app is set up good, but when I go to use it my rooms don’t show up. I have to delete the app and download it again to get it to work.
Koray Okumus
Google Play

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