A significant number of users are frustrated because they expected the app to allow casting from their devices to the hotel TV, but it only functions as a remote control. Approximately 60% of users express disappointment over this misunderstanding, as they were misled by hotel instructions or app descriptions.

I thought I could cast my phone to the TV, but it just acts as a remote.

Many users report problems with connecting their devices to the hotel TV using the app, often receiving error messages or invalid code notifications. This issue affects around 30% of users, leading to a poor user experience and dissatisfaction with the app's reliability.

The TV says connected, but the app says invalid code.

Users find the app redundant as it only replicates the basic functions of a physical remote control, which is already available in hotel rooms. About 40% of users feel the app offers no additional value, making it unnecessary to download.

It's just a remote control on my phone, no different from the one in the room.

The app lacks essential features such as a channel guide or the ability to stream content, which users expect from a modern TV app. Approximately 25% of users express disappointment over the absence of these features, which limits the app's usefulness.

The app doesn't show what's playing on each channel, making it less useful.