SongShift

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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SongShift

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SongShift's key feedback

1

Subscription Requirement

A significant number of users are frustrated by the app's requirement to pay a subscription fee to transfer playlists, with many feeling that the cost is unjustified for a one-time use. Approximately 40% of users express dissatisfaction with the subscription model.

The app demands a subscription for any playlist transfer, which is unreasonable for a one-time task.

2

Transfer Failures

Users frequently report issues with unsuccessful transfers, where playlists either do not transfer at all or only partially transfer, leading to dissatisfaction. Around 25% of users have experienced these transfer failures.

Despite paying for premium, my playlists failed to transfer from Spotify to Apple Music.

3

Manual Song Matching

Some users are disappointed with the need to manually match songs during the transfer process, which they feel defeats the purpose of using the app. This issue affects about 15% of users.

I had to manually match most songs, which was time-consuming and frustrating.

4

Connection Issues

There are reports of difficulties connecting to certain music services, particularly Apple Music, which prevents users from completing transfers. Approximately 10% of users have encountered connection problems.

The app wouldn't connect to my Apple Music account, making it unusable for me.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Soundiiz
Soundiiz receives mixed feedback, with users praising its ability to transfer playlists across multiple platforms efficiently, though some users report issues with song mismatches and login difficulties. The app is appreciated for its comprehensive service, but the need for a premium subscription for full functionality is a common complaint.

#2 RUNNER UP

SongShift
SongShift has a polarized reception; while some users find it effective and time-saving for transferring music between services, others criticize its frequent errors and the necessity of a premium version for full functionality. Users appreciate its user-friendly interface but are frustrated by its limitations and occasional inaccuracies in song matching.

#3 Straggler

FreeYourMusic
FreeYourMusic is often criticized for its limited free version and high costs for premium features. Users report frequent issues with playlist transfers and connectivity, leading to dissatisfaction. Despite these issues, some users find it useful for transferring large music libraries when it works correctly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Soundiiz
#1 Users Choice
Soundiiz receives mixed feedback, with users praising its ability to transfer playlists across multiple platforms efficiently, though some users report issues with song mismatches and login difficulties. The app is appreciated for its comprehensive service, but the need for a premium subscription for full functionality is a common complaint.
SongShift
#2 Runner-up
SongShift has a polarized reception; while some users find it effective and time-saving for transferring music between services, others criticize its frequent errors and the necessity of a premium version for full functionality. Users appreciate its user-friendly interface but are frustrated by its limitations and occasional inaccuracies in song matching.
FreeYourMusic
#3 Straggler
FreeYourMusic is often criticized for its limited free version and high costs for premium features. Users report frequent issues with playlist transfers and connectivity, leading to dissatisfaction. Despite these issues, some users find it useful for transferring large music libraries when it works correctly.

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Nuggets

Major Highlights of the Week

Subscription Barrier
Many users are frustrated by the app's requirement for a subscription to perform basic playlist transfers, which they expected to be free. This paywall is seen as a significant barrier, especially for those who only need to transfer playlists occasionally.
I can't even transfer one playlist without it telling me to buy premium.
Transfer Failures
Users report frequent failures in transferring playlists, with some playlists not transferring at all or only partially transferring. This inconsistency undermines the app's core functionality and leads to dissatisfaction.
Manual Matching
The app often requires users to manually match songs, which is time-consuming and defeats the purpose of an automated transfer service. This manual intervention is a significant pain point for users expecting a seamless experience.
You have to manually match most songs. Defeats the purpose.
Connection Issues
There are persistent issues with connecting to certain music services, particularly Apple Music, which prevents users from completing transfers. These connectivity problems are a major source of frustration.
Connected to Spotify just fine but would not connect to Apple Music.
High Pricing
The app's pricing model is perceived as excessively high, with some users comparing it unfavorably to other services that offer similar functionality at a lower cost. This perception of poor value for money is a deterrent.
They want $23 a month??? that is more than Netflix.
Customer Support Gaps
Users express dissatisfaction with the lack of responsive customer support, especially when they encounter issues with the app. This lack of support exacerbates user frustration and diminishes trust in the service.
Reported to Customer Service. No reply.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Barrier
Many users are frustrated by the app's requirement for a subscription to perform basic playlist transfers, which they expected to be free. This paywall is seen as a significant barrier, especially for those who only need to transfer playlists occasionally.
Transfer Failures
Users report frequent failures in transferring playlists, with some playlists not transferring at all or only partially transferring. This inconsistency undermines the app's core functionality and leads to dissatisfaction.
Manual Matching
The app often requires users to manually match songs, which is time-consuming and defeats the purpose of an automated transfer service. This manual intervention is a significant pain point for users expecting a seamless experience.
Connection Issues
There are persistent issues with connecting to certain music services, particularly Apple Music, which prevents users from completing transfers. These connectivity problems are a major source of frustration.
High Pricing
The app's pricing model is perceived as excessively high, with some users comparing it unfavorably to other services that offer similar functionality at a lower cost. This perception of poor value for money is a deterrent.
Customer Support Gaps
Users express dissatisfaction with the lack of responsive customer support, especially when they encounter issues with the app. This lack of support exacerbates user frustration and diminishes trust in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app used to be great, matching songs instantly with perfect accuracy. Now it’s slow as molasses and they expect you to PAY to speed it up again. Not to mention half the songs fail to match, and won’t even let me pick the song it’s looking for!
Alpha-Lyrae
Week of May 15th, 2025
Paid for an upgrade to shift songs from Spotify to Apple music and no song shifted.
samihitabood
Week of May 15th, 2025
As a music junkie, I love this app for its ability to transfer my Apple Music playlists to Spotify and vice versa to share with friends. I don’t typically write reviews for apps, but this one is the real deal!
robfaught
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app used to be great, matching songs instantly with perfect accuracy. Now it’s slow as molasses and they expect you to PAY to speed it up again. Not to mention half the songs fail to match, and won’t even let me pick the song it’s looking for!
Candice Wu
App Store
Paid for an upgrade to shift songs from Spotify to Apple music and no song shifted.
Kelly Williams
Google Play
As a music junkie, I love this app for its ability to transfer my Apple Music playlists to Spotify and vice versa to share with friends. I don’t typically write reviews for apps, but this one is the real deal!
Koray Okumus
Google Play

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