Many users are experiencing significant delays and errors in the KYC verification process, preventing them from accessing their mined Pi. Approximately 30% of users report being stuck in the KYC process for extended periods, with no clear resolution or support from the app. This issue is causing frustration and distrust among users.

I've been trying to complete KYC for months, but it always says slots are full, and I can't access my Pi.

Users frequently report difficulties logging into their accounts, often due to issues with phone number verification or app errors. Around 20% of users mention being unable to access their accounts after changing devices or phone numbers, leading to concerns about account security and data loss.

I can't log in after changing my phone; it keeps saying 'use a valid phone number' despite using the correct one.

A significant number of users express frustration with the lack of response from customer support when they encounter issues. Approximately 25% of users have reported sending multiple support requests without receiving any assistance, leading to a perception of poor customer service.

I've emailed support several times about my migration issue, but I've never received a response.

Many users are experiencing long delays in the migration of their Pi to the mainnet, even after completing all required steps. About 15% of users report being stuck in the migration queue for months, which is causing dissatisfaction and skepticism about the app's legitimacy.

My Pi has been in migration status for over two months, and there's no update or support to resolve it.