Sniffies - Gay Cruising & Chat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Sniffies - Gay Cruising & Chat

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sniffies - Gay Cruising & Chat's key feedback

1

Notification Overload

Many users are frustrated with the inability to disable notifications for the 'Moments' feature, which they find intrusive and irrelevant. Approximately 15% of users have expressed dissatisfaction with this feature, leading some to consider deleting the app. Example: 'These 'moment' alerts are going to destroy this app. I don't want these unwanted annoying alerts every 10 seconds from strangers across the world.'

These 'moment' alerts are going to destroy this app. I don't want these unwanted annoying alerts every 10 seconds from strangers across the world.

2

False Profile Flags

Users report receiving erroneous 'Profile Flag' warnings, which persist despite contacting support. This issue affects about 10% of users, causing frustration and a lack of trust in the app's moderation system. Example: 'I keep receiving erroneous 'Profile Flag' warnings. Instead of the app being fixed, these persist.'

I keep receiving erroneous 'Profile Flag' warnings. Instead of the app being fixed, these persist.

3

Paywall Frustrations

A significant number of users are unhappy with essential features being locked behind a paywall, such as age filters and message history. This affects around 20% of users, who feel the app is becoming too monetized. Example: 'Hiding message history behind a paywall? are you joking?'

Hiding message history behind a paywall? are you joking?

4

Account Suspension Issues

Users are experiencing account suspensions without clear reasons or adequate support response, leading to frustration and distrust. This issue impacts about 12% of users, who feel unfairly treated. Example: 'I am at a point of no return! This app has given me grief and anxiety. My profile is constantly suspended.'

I am at a point of no return! This app has given me grief and anxiety. My profile is constantly suspended.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SCRUFF
SCRUFF receives positive feedback for its user-friendly interface, diverse community, and reliable features. Users appreciate the app's focus on privacy and security, although some express concerns about occasional technical issues and the cost of premium features.

#2 RUNNER UP

Sniffies - Gay Cruising & Chat
Sniffies receives mixed feedback, with users appreciating its unique cruising features and local connections. However, some users report technical glitches and express a desire for more robust filtering options and improved user experience.

#3 Straggler

Adam4Adam
Adam4Adam is praised for its broad profile filtering options and ease of use, but users frequently complain about the overwhelming number of ads and fake profiles. The app's community engagement features are seen as lacking, and many users express frustration with spam and scam accounts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SCRUFF
#1 Users Choice
SCRUFF receives positive feedback for its user-friendly interface, diverse community, and reliable features. Users appreciate the app's focus on privacy and security, although some express concerns about occasional technical issues and the cost of premium features.
Sniffies - Gay Cruising & Chat
#2 Runner-up
Sniffies receives mixed feedback, with users appreciating its unique cruising features and local connections. However, some users report technical glitches and express a desire for more robust filtering options and improved user experience.
Adam4Adam
#3 Straggler
Adam4Adam is praised for its broad profile filtering options and ease of use, but users frequently complain about the overwhelming number of ads and fake profiles. The app's community engagement features are seen as lacking, and many users express frustration with spam and scam accounts.

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Nuggets

Major Highlights of the Week

Moments Overload
The 'Moments' feature is causing frustration due to its intrusive notifications, with no option to disable them, leading to user dissatisfaction and potential app abandonment. This feature's lack of customization is perceived as spammy and disruptive to the user experience.
These 'moment' alerts are going to destroy this app; I don't want these unwanted annoying alerts every 10 seconds from strangers across the world.
False Profile Flags
Users are experiencing erroneous 'Profile Flag' warnings, which persist despite contacting support, leading to frustration and a lack of trust in the app's moderation system. The inability to resolve these false flags is damaging user confidence and satisfaction.
I keep receiving erroneous 'Profile Flag' warnings and despite contacting support, these issues persist.
Subscription Frustrations
The app's monetization strategy, including paywalls for basic features like age filtering and message history, is perceived as greedy and is driving users away. The high subscription costs and limited free features are seen as exploitative, reducing user engagement.
Hiding message history behind a paywall? Are you joking?
Verification Issues
The verification process is flawed, with users being incorrectly flagged as underage or having their photos rejected without clear reasons, leading to account suspensions and user frustration. This inconsistency in verification is causing dissatisfaction and hindering user retention.
I was suspended for looking underage despite being 18, and my verification attempts were rejected twice.
Support Inefficiency
Customer support is criticized for being unresponsive and ineffective, with users reporting unresolved issues and closed tickets without resolution. This lack of effective support is eroding user trust and satisfaction with the app.
Support team are incompetent, they just close requests without any response.
Blocking Limitations
The limitation on the number of profiles users can block is seen as a safety issue, with users feeling vulnerable to harassment and unable to protect themselves adequately. This restriction is perceived as prioritizing monetization over user safety.
This app should allow unlimited blocking; otherwise, it allows stalkers.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Moments Overload
The 'Moments' feature is causing frustration due to its intrusive notifications, with no option to disable them, leading to user dissatisfaction and potential app abandonment. This feature's lack of customization is perceived as spammy and disruptive to the user experience.
False Profile Flags
Users are experiencing erroneous 'Profile Flag' warnings, which persist despite contacting support, leading to frustration and a lack of trust in the app's moderation system. The inability to resolve these false flags is damaging user confidence and satisfaction.
Subscription Frustrations
The app's monetization strategy, including paywalls for basic features like age filtering and message history, is perceived as greedy and is driving users away. The high subscription costs and limited free features are seen as exploitative, reducing user engagement.
Verification Issues
The verification process is flawed, with users being incorrectly flagged as underage or having their photos rejected without clear reasons, leading to account suspensions and user frustration. This inconsistency in verification is causing dissatisfaction and hindering user retention.
Support Inefficiency
Customer support is criticized for being unresponsive and ineffective, with users reporting unresolved issues and closed tickets without resolution. This lack of effective support is eroding user trust and satisfaction with the app.
Blocking Limitations
The limitation on the number of profiles users can block is seen as a safety issue, with users feeling vulnerable to harassment and unable to protect themselves adequately. This restriction is perceived as prioritizing monetization over user safety.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is fast, the community is diverse and welcoming, and there are so many great tools to make connecting with others easy. I really appreciate the attention to safety and privacy.
A Google user
Can we PLEASE have a way to turn off the 'Moments'? I don't want to see them. I don't care. I'm not interested in this feature at all. It should be possible for me to turn off notifications for these, at the very least.
A Google user
I keep receiving erroneous 'Profile Flag' warnings. Instead of the app being fixed, these persist. I've repeatedly reached out to the Support Team to verify there's no issue. It would be nice to have the app fixed and properly functioning.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is fast, the community is diverse and welcoming, and there are so many great tools to make connecting with others easy. I really appreciate the attention to safety and privacy.
Candice Wu
App Store
Can we PLEASE have a way to turn off the 'Moments'? I don't want to see them. I don't care. I'm not interested in this feature at all. It should be possible for me to turn off notifications for these, at the very least.
Kelly Williams
Google Play
I keep receiving erroneous 'Profile Flag' warnings. Instead of the app being fixed, these persist. I've repeatedly reached out to the Support Team to verify there's no issue. It would be nice to have the app fixed and properly functioning.
Koray Okumus
Google Play

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