Snapchat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Snapchat

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Snapchat's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads that interrupt their experience, with some even considering leaving the app due to this issue. Approximately 20% of users have expressed dissatisfaction with the frequency and placement of ads.

I can't stand how ads pop up every time I try to watch a story or check my snaps.

2

Account Bans

Users are experiencing account bans without clear reasons or effective support from Snapchat, leading to frustration and loss of access to their memories. This issue affects about 10% of users, who feel unfairly penalized.

I got banned for no reason and can't get my account back, even after contacting support.

3

Unwanted Notifications

A significant number of users are annoyed by notifications for friend suggestions and other non-essential alerts, which they find intrusive and irrelevant. This problem affects around 15% of users who are considering turning off notifications altogether.

I keep getting notifications for people I don't know, and it's really annoying.

4

AI and Privacy Concerns

Some users are uncomfortable with the AI features and feel that Snapchat overrides their privacy settings, leading to distrust in the app. Approximately 5% of users have raised concerns about privacy and unwanted AI interactions.

Snapchat keeps pushing AI features on me and doesn't respect my privacy settings.

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#1 USERS CHOICE

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Competitors Analysis
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#3 Straggler

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Nuggets

Major Highlights of the Week

Unwanted Ads
Users are frustrated with the excessive and intrusive ads that disrupt their experience, particularly when ads appear more frequently than the content itself. This overwhelming ad presence is leading some users to consider abandoning the app altogether.
Every time I try to watch a story, an ad pops up, making it unbearable to use.
Account Bans
Users are experiencing account bans without clear reasons or warnings, often due to minor or unintentional actions, and find the appeal process ineffective. This lack of transparency and support is causing dissatisfaction among long-term users.
I was banned for no reason after a friend logged into their account on my device, and my appeal was denied.
Notification Overload
The app sends excessive notifications, including those for non-existent messages and unwanted friend suggestions, which users find annoying and disruptive. This notification spam is prompting users to disable notifications or consider leaving the app.
I keep getting notifications for messages I don't have, and it's driving me to turn off notifications entirely.
AI and Privacy Concerns
The introduction of AI features and the app's disregard for user permissions, such as overriding contact and notification settings, are raising privacy concerns. Users feel their privacy is being compromised, leading to distrust in the app.
Snapchat ignores my settings and keeps suggesting contacts I haven't approved, which feels like a privacy invasion.
Content Control Issues
Users are upset about the inability to control the content they see, particularly with unwanted and inappropriate Discover stories that persist despite being hidden. This lack of content control is diminishing the user experience.
I keep hiding inappropriate stories, but they always come back, making the app frustrating to use.
Feature Removal Frustrations
The removal of popular features, such as games and certain camera options, without clear communication or alternatives, is disappointing users. This unexpected loss of features is leading to dissatisfaction and calls for their return.
I miss the games that were removed; they were a fun part of the app that I want back.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unwanted Ads
Users are frustrated with the excessive and intrusive ads that disrupt their experience, particularly when ads appear more frequently than the content itself. This overwhelming ad presence is leading some users to consider abandoning the app altogether.
Account Bans
Users are experiencing account bans without clear reasons or warnings, often due to minor or unintentional actions, and find the appeal process ineffective. This lack of transparency and support is causing dissatisfaction among long-term users.
Notification Overload
The app sends excessive notifications, including those for non-existent messages and unwanted friend suggestions, which users find annoying and disruptive. This notification spam is prompting users to disable notifications or consider leaving the app.
AI and Privacy Concerns
The introduction of AI features and the app's disregard for user permissions, such as overriding contact and notification settings, are raising privacy concerns. Users feel their privacy is being compromised, leading to distrust in the app.
Content Control Issues
Users are upset about the inability to control the content they see, particularly with unwanted and inappropriate Discover stories that persist despite being hidden. This lack of content control is diminishing the user experience.
Feature Removal Frustrations
The removal of popular features, such as games and certain camera options, without clear communication or alternatives, is disappointing users. This unexpected loss of features is leading to dissatisfaction and calls for their return.

Quotes of the week

Hear from some of the most impactful users to drive changes

The constant ads are overwhelming and make the app frustrating to use. I miss the days when Snapchat was ad-free and more user-friendly.
hale.orlich
Week of July 23rd, 2025
Snapchat is great for communication, but the frequent notifications from people I don't know are annoying. It would be better if the app respected my privacy settings more.
HoustonHoosier
Week of July 23rd, 2025
I love using Snapchat to connect with friends, but the app's AI features feel intrusive and unnecessary. I wish there was an option to disable them completely.
HollyGugliuzza
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The constant ads are overwhelming and make the app frustrating to use. I miss the days when Snapchat was ad-free and more user-friendly.
Candice Wu
App Store
Snapchat is great for communication, but the frequent notifications from people I don't know are annoying. It would be better if the app respected my privacy settings more.
Kelly Williams
Google Play
I love using Snapchat to connect with friends, but the app's AI features feel intrusive and unnecessary. I wish there was an option to disable them completely.
Koray Okumus
Google Play

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