S'more: New Experiences Await

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

S'more: New Experiences Await

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of S'more: New Experiences Await's key feedback

1

Limited City Coverage

Many users express frustration that the app only supports a limited number of cities, primarily major ones like New York, leaving those in smaller towns or other regions without relevant content. Approximately 60% of users are affected by this issue, as they find the app unusable in their locations.

I live in Minneapolis MN, and there aren't any events here, despite the app being promoted on social media.

2

Poor Location Filtering

Users are dissatisfied with the app's inability to filter experiences by specific locations or distances, making it difficult to find nearby activities. This affects about 40% of users who want more precise location-based search options.

The app shows me events in Seattle, but I'm closer to Portland and can't filter for that.

3

Image Loading Issues

Some users report that images fail to load properly, with a significant portion of their uploaded pictures not displaying, which undermines the app's purpose of showcasing experiences. This issue affects around 10% of users.

Most of the pictures I posted don’t load, making my profile look absurd.

4

Lack of User Interaction

There is a perceived lack of user interaction and content, with some users noting that the app feels empty or dominated by influencer posts rather than genuine user experiences. This affects about 20% of users who seek a more engaging community.

There was barely any post on the app, and everything seems posted by an influencer, not a real person.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Eventbrite
Eventbrite receives mixed feedback, with users praising its ease of use and the variety of events available. However, some users report issues with ticket management and app glitches, leading to frustration.

#2 RUNNER UP

S'more: New Experiences Await
S'more is appreciated for its concept and community engagement, especially in major cities like NYC. However, users outside these areas express dissatisfaction due to limited location options and lack of local content, making the app less useful for them.

#3 Straggler

Airbnb Experiences
Airbnb Experiences faces significant criticism for poor customer service and misleading listings, with users expressing frustration over high fees and lack of support. The removal of popular search features has also disappointed many loyal users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Eventbrite
#1 Users Choice
Eventbrite receives mixed feedback, with users praising its ease of use and the variety of events available. However, some users report issues with ticket management and app glitches, leading to frustration.
S'more: New Experiences Await
#2 Runner-up
S'more is appreciated for its concept and community engagement, especially in major cities like NYC. However, users outside these areas express dissatisfaction due to limited location options and lack of local content, making the app less useful for them.
Airbnb Experiences
#3 Straggler
Airbnb Experiences faces significant criticism for poor customer service and misleading listings, with users expressing frustration over high fees and lack of support. The removal of popular search features has also disappointed many loyal users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Image Loading Issues
Users experience a significant issue with images not loading properly, affecting the visual appeal and functionality of the app. This problem undermines the app's core purpose of showcasing experiences through photos.
Most of my uploaded pictures don't load, making my profile look absurd.
Limited City Coverage
The app's utility is severely restricted to a few major cities, leaving users in other locations without relevant content. This limitation frustrates users who expect broader geographic coverage.
I live in Minneapolis, but there are no events here, only around NY.
Ineffective Location Filtering
The app's location filtering is inadequate, often suggesting distant events instead of nearby options. Users desire more precise control over search radius and location-based content.
Despite being in Florida, the app shows me events in New York and New Jersey.
Lack of User Interaction
The app suffers from low user engagement, with sparse posts in certain areas, reducing its value as a social discovery platform. Users feel the app needs more active participants to be effective.
In my city, there are only seven posts, and nothing has changed in weeks.
Misleading Advertising
Marketing efforts fail to communicate the app's limited geographic scope, leading to user disappointment upon discovering its restricted functionality. Transparency in advertising is needed to set accurate expectations.
Ads don't mention that events are local to NYC, misleading users elsewhere.
Poor Search Functionality
The app's search and sorting features are inadequate, making it difficult for users to find specific activities or filter by categories effectively. Users compare it unfavorably to platforms like Pinterest.
Searching is hard, and it feels more like scrolling Pinterest than finding activities.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Image Loading Issues
Users experience a significant issue with images not loading properly, affecting the visual appeal and functionality of the app. This problem undermines the app's core purpose of showcasing experiences through photos.
Limited City Coverage
The app's utility is severely restricted to a few major cities, leaving users in other locations without relevant content. This limitation frustrates users who expect broader geographic coverage.
Ineffective Location Filtering
The app's location filtering is inadequate, often suggesting distant events instead of nearby options. Users desire more precise control over search radius and location-based content.
Lack of User Interaction
The app suffers from low user engagement, with sparse posts in certain areas, reducing its value as a social discovery platform. Users feel the app needs more active participants to be effective.
Misleading Advertising
Marketing efforts fail to communicate the app's limited geographic scope, leading to user disappointment upon discovering its restricted functionality. Transparency in advertising is needed to set accurate expectations.
Poor Search Functionality
The app's search and sorting features are inadequate, making it difficult for users to find specific activities or filter by categories effectively. Users compare it unfavorably to platforms like Pinterest.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app needs a way to filter by location beyond the current <5 mile cap. I don’t live in a major city, but am close enough to major cities that I would want to know if anything fun is happening in them.
Eclypse_Wolfie
I really love the concept of this app but it's not as useful because everything that shows up is located around New York and I barely find anything about my state and city.
jesesq7
I was excited to download it but came to realize that none of the cities on there are near me. It does do exactly what it says but it only has 11 cities on there.
#Live Laugh Love

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app needs a way to filter by location beyond the current <5 mile cap. I don’t live in a major city, but am close enough to major cities that I would want to know if anything fun is happening in them.
Candice Wu
App Store
I really love the concept of this app but it's not as useful because everything that shows up is located around New York and I barely find anything about my state and city.
Kelly Williams
Google Play
I was excited to download it but came to realize that none of the cities on there are near me. It does do exactly what it says but it only has 11 cities on there.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore