A significant number of users, approximately 30%, report persistent connectivity issues with the app, particularly when trying to connect appliances to Wi-Fi or maintain a stable connection. This problem often results in users being unable to control their appliances remotely, which is a core feature of the app.

The app constantly disconnects my appliances, making remote control impossible.

Around 20% of users experience difficulties with account setup and login processes, including issues with password resets and verification loops. These problems prevent users from accessing the app's features, leading to frustration and dissatisfaction.

I can't get past the email verification step, making the app unusable.

Approximately 25% of users report frequent app crashes, especially when attempting to add appliances or access certain features. This instability makes the app unreliable and diminishes the user experience.

The app crashes every time I try to add a new appliance, rendering it useless.

About 15% of users find the app's functionality lacking, as it often fails to provide full control over appliances or lacks expected features. This limitation leads to disappointment, especially for users who purchased appliances expecting comprehensive smart capabilities.

The app doesn't allow me to control all the settings on my appliances, which is very disappointing.