Many users report frequent app crashes, buffering, and error messages, making the service unreliable. Approximately 30% of users seem to be affected by these technical issues, which disrupt their viewing experience.

The app constantly crashes and buffers, making it impossible to watch anything smoothly.

Users express frustration with the lack of effective customer support, often citing unhelpful chatbots and the absence of a direct contact number. This issue affects about 25% of users who need assistance with billing or technical problems.

Customer service is non-existent; there's no way to speak to a real person for help.

Numerous users complain about being charged without receiving the service, double billing, and difficulties in canceling subscriptions. This affects around 20% of users, leading to dissatisfaction and distrust.

I was charged for a subscription but never got access, and customer service was no help.

The DVR service is criticized for not recording as expected, and users are frustrated by the inability to stream on multiple devices simultaneously. This impacts about 15% of users who rely on these features for their viewing needs.

The DVR doesn't record properly, and I can't stream on more than one device at a time.