Sleeper - Fantasy Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Sleeper - Fantasy Sports

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Sleeper - Fantasy Sports's key feedback

1

Withdrawal Issues

A significant number of users, approximately 20%, report difficulties withdrawing their winnings, with some describing the process as deceptive and frustrating. This issue is compounded by unresponsive customer support, leading to accusations of the app being a scam.

I won money but can't withdraw it, and support is unresponsive—feels like a scam.

2

App Performance

Around 30% of users experience severe lag and glitches, making the app nearly unusable. These performance issues are particularly problematic during high-traffic times, such as game days, and are causing frustration among users.

The app is so slow and glitchy that it's almost unusable, especially on game days.

3

Customer Support Delays

Approximately 15% of users express dissatisfaction with the customer support, citing long response times and unhelpful interactions. This lack of timely assistance exacerbates other issues users face with the app.

Customer support takes forever to respond and isn't helpful when they do.

4

Complex User Interface

About 10% of users find the app's interface overly complicated and cluttered, which makes navigation difficult. The design choices, such as dark themes and excessive features, detract from the user experience.

The app's interface is too cluttered and complicated, making it hard to navigate.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings receives high praise for its user-friendly interface, seamless operation, and quick payouts. Users appreciate the variety of betting options and promotions, although some express dissatisfaction with customer service and account verification issues.

#2 RUNNER UP

Sleeper - Fantasy Sports
Sleeper is lauded for its intuitive design and comprehensive features for fantasy leagues, especially for football. However, users report frequent app crashes and slow performance, particularly on Android devices, which detracts from the overall experience.

#3 Straggler

ESPN Fantasy Sports
ESPN Fantasy Sports is criticized for its clunky interface and frequent crashes, with many users frustrated by the app's slow loading times and intrusive ads. Despite these issues, some users still find it useful for fantasy sports management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, seamless operation, and quick payouts. Users appreciate the variety of betting options and promotions, although some express dissatisfaction with customer service and account verification issues.
Sleeper - Fantasy Sports
#2 Runner-up
Sleeper is lauded for its intuitive design and comprehensive features for fantasy leagues, especially for football. However, users report frequent app crashes and slow performance, particularly on Android devices, which detracts from the overall experience.
ESPN Fantasy Sports
#3 Straggler
ESPN Fantasy Sports is criticized for its clunky interface and frequent crashes, with many users frustrated by the app's slow loading times and intrusive ads. Despite these issues, some users still find it useful for fantasy sports management.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing their winnings, with reports of unresponsive customer support and verification hurdles. This creates a perception of the app being unreliable and potentially deceptive.
I won money but can't withdraw it, and support won't respond—feels like a scam.
App Performance
The app is frequently described as slow, laggy, and prone to crashes, especially during high-traffic times like game days. This severely impacts user experience and could lead to a loss of user base.
The app is so slow and crashes often, making it nearly unusable during games.
Customer Support Delays
There are numerous complaints about delayed or non-existent responses from customer support, which frustrates users and diminishes trust in the app's reliability.
Customer support takes days to reply, if at all, leaving issues unresolved.
Verification Problems
Users report difficulties with account verification processes, which prevent them from accessing features or withdrawing funds, leading to dissatisfaction and distrust.
My account won't verify, and support isn't helping—I'm stuck.
Interface Clutter
The app's interface is criticized for being overly cluttered and confusing, with too many features and notifications that detract from the core fantasy sports experience.
Betting Focus
There is a growing concern that the app is prioritizing betting features over fantasy sports, which alienates users who prefer the latter and feel overwhelmed by gambling content.
The app is more focused on betting now, which is annoying for fantasy users.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing their winnings, with reports of unresponsive customer support and verification hurdles. This creates a perception of the app being unreliable and potentially deceptive.
App Performance
The app is frequently described as slow, laggy, and prone to crashes, especially during high-traffic times like game days. This severely impacts user experience and could lead to a loss of user base.
Customer Support Delays
There are numerous complaints about delayed or non-existent responses from customer support, which frustrates users and diminishes trust in the app's reliability.
Verification Problems
Users report difficulties with account verification processes, which prevent them from accessing features or withdrawing funds, leading to dissatisfaction and distrust.
Interface Clutter
The app's interface is criticized for being overly cluttered and confusing, with too many features and notifications that detract from the core fantasy sports experience.
Betting Focus
There is a growing concern that the app is prioritizing betting features over fantasy sports, which alienates users who prefer the latter and feel overwhelmed by gambling content.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become incredibly buggy and basically unusable. My league mates and I have been using this app for about five years, but after this year, we plan to switch to a different platform unless there is a significant improvement.
A Google user
Sleeper is hands-down one of the best fantasy sports platforms out there—clean interface, real-time updates, and a strong community vibe. However, it would be great to see more fantasy league options added beyond the current offerings.
spidey90_
The app is extremely slow and laggy, making it almost unusable. It takes forever to load anything, and if you accidentally tap somewhere else on the screen while it's loading, you might end up somewhere else because it buffers the input.
A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become incredibly buggy and basically unusable. My league mates and I have been using this app for about five years, but after this year, we plan to switch to a different platform unless there is a significant improvement.
Candice Wu
App Store
Sleeper is hands-down one of the best fantasy sports platforms out there—clean interface, real-time updates, and a strong community vibe. However, it would be great to see more fantasy league options added beyond the current offerings.
Kelly Williams
Google Play
The app is extremely slow and laggy, making it almost unusable. It takes forever to load anything, and if you accidentally tap somewhere else on the screen while it's loading, you might end up somewhere else because it buffers the input.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore