Sleeper - Fantasy Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Sleeper - Fantasy Sports's key feedback

Withdrawal Issues

A significant number of users, approximately 15%, report difficulties withdrawing their winnings from the app. This issue is compounded by poor customer service, with many users stating they receive no response or inadequate assistance when they reach out for help.

I can't withdraw my winnings, and customer support hasn't responded to my inquiries.

App Glitches and Crashes

Around 20% of users experience frequent app crashes and glitches, particularly during drafts and when navigating between screens. This affects the overall usability and reliability of the app, leading to frustration among users.

The app crashes constantly, especially during drafts, making it unusable.

Confusing User Interface

Approximately 10% of users find the app's interface cluttered and difficult to navigate. The addition of new features has made the app less intuitive, detracting from the user experience.

The app is too cluttered and hard to navigate, making it difficult to find what I need.

Customer Service Complaints

About 12% of users express dissatisfaction with the customer service, citing unresponsiveness and lack of helpfulness when issues arise. This has led to a lack of trust in the app's support system.

Customer service is unresponsive and unhelpful, leaving issues unresolved.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings

DraftKings is highly praised for its user-friendly interface, variety of betting options, and quick payouts. Users appreciate the fun and excitement it adds to watching sports, although some express concerns about occasional app glitches.

#2 RUNNER UP

Sleeper - Fantasy Sports

Sleeper receives mixed feedback, with users praising its innovative features, fast updates, and excellent customer support. However, some users report issues with app crashes, lag, and a push towards monetized functions, which detracts from the overall experience.

#3 Straggler

FanDuel

FanDuel is appreciated for its smooth user experience and variety of betting options, but some users report issues with app reliability and customer support. Concerns about unauthorized transactions and app glitches have been noted, affecting user trust.

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Nuggets

Major Highlights of the Week

Withdrawal Issues

Users face significant challenges withdrawing their winnings, with reports of blocked accounts and unresponsive customer service. This creates a trust deficit and questions the app's reliability in handling financial transactions.

I can't withdraw my winnings, and support hasn't responded to my queries.

App Glitches

The app frequently crashes and lags, especially during critical moments like drafts, causing frustration and impacting user experience. This instability undermines the app's usability and reliability.

The app crashes during drafts, making it impossible to pick players in real-time.

Customer Support

Customer support is perceived as inadequate, with users reporting unhelpful responses and long wait times for issue resolution. This lack of effective support diminishes user satisfaction and trust.

Support is unresponsive, and my issues remain unresolved for weeks.

Design Overhaul

Recent design updates have been criticized for being confusing and less user-friendly, detracting from the app's previous ease of use. This shift in design focus has alienated long-time users.

The new design is confusing and makes it harder to find information.

Fantasy Focus Shift

The app's shift towards gambling features has frustrated users who prefer its original fantasy sports focus. This change in focus has led to dissatisfaction among users who feel the app no longer meets their needs.

The app now prioritizes gambling over fantasy sports, which is disappointing.

Notification Overload

Users are overwhelmed by excessive and repetitive notifications, which disrupt the user experience and lead to frustration. This issue highlights the need for better notification management.

I received 157 notifications about the same player status change, draining my battery.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Issues

App Glitches

Customer Support

Customer support is perceived as inadequate, with users reporting unhelpful responses and long wait times for issue resolution. This lack of effective support diminishes user satisfaction and trust.

Design Overhaul

Recent design updates have been criticized for being confusing and less user-friendly, detracting from the app's previous ease of use. This shift in design focus has alienated long-time users.

Fantasy Focus Shift

Notification Overload

Users are overwhelmed by excessive and repetitive notifications, which disrupt the user experience and lead to frustration. This issue highlights the need for better notification management.

Quotes of the week

Hear from some of the most impactful users to drive changes

Sleeper has been great with our dynasty league and also keeping things updated and running smooth. It’s a lot at first for some, but once you use it for a season you won’t want to go back to other platforms. Love the trending up and down list, easy trades, messaging system is awesome compared to others, just like a really group chat with emojis. Def try it out and see for yourself!

gamergirlAva123

Week of July 22nd, 2025

Best app for fantasy sports hands down. Only thing I would suggest is, Could you please give us a way to better organize our leagues on the fantasy page? It looks so cluttered and disorganized. If you could make separate tabs for redraft, keeper, dynasty, and best ball leagues? There has to be a better way the way things currently stand. I can’t keep track of my leagues as now.

Ledhead82

Week of July 22nd, 2025

I really enjoyed using this application. This is my first time joining a fantasy football league. I found the application very user friendly and easy to navigate. I look forward to using it again next year.

Tony The Wizard🧙🏽‍♂️

Week of July 22nd, 2025

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The quotes of the week

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User Experience Report

Report Date

Sleeper - Fantasy Sports

Top Insights This Week

Withdrawal Issues

App Glitches and Crashes

Confusing User Interface

Customer Service Complaints

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts