Sleep Cycle

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Sleep Cycle

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sleep Cycle's key feedback

1

Inaccurate Sleep Tracking

Many users report that the app inaccurately tracks sleep, often showing them as asleep when they are awake or vice versa. This issue affects approximately 30% of users, leading to frustration and mistrust in the app's data accuracy.

The app showed I was in deep sleep all night, but I was awake multiple times.

2

Subscription Model Frustration

Users are frustrated with the app's transition to a subscription model, especially those who previously purchased a lifetime license. This change has affected about 25% of users, who feel they are being forced to pay for features they once had access to.

I paid for a lifetime license, but now I have to subscribe to access features I already paid for.

3

Alarm Reliability Issues

A significant number of users experience issues with the alarm not going off at the set time, causing them to be late for important events. This problem affects around 20% of users, making the app unreliable as an alarm clock.

The alarm didn't go off, and I woke up late for work.

4

Subscription Cancellation Difficulties

Users find it challenging to cancel their subscriptions, often being charged despite attempting to cancel within the trial period. This issue affects about 15% of users, leading to dissatisfaction and distrust in the app's billing practices.

I canceled my subscription, but I was still charged, and I can't get a refund.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sleep Cycle
Sleep Cycle receives mixed feedback. Users appreciate its ability to wake them up feeling refreshed and its detailed sleep tracking features. However, some users express frustration over technical issues, subscription costs, and the app's accuracy when sharing a bed with others.

#2 RUNNER UP

Pillow
Pillow is praised for its detailed sleep tracking and integration with Apple devices, but many users are frustrated by the push towards premium features and the app's accuracy issues. Some users report technical problems and dissatisfaction with the app's customer support.

#3 Straggler

SleepScore
SleepScore is appreciated for its innovative use of sonar technology and detailed sleep insights. However, users often complain about the app's high-pitched sonar sound, technical glitches, and the necessity of a premium subscription to access full features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sleep Cycle
#1 Users Choice
Sleep Cycle receives mixed feedback. Users appreciate its ability to wake them up feeling refreshed and its detailed sleep tracking features. However, some users express frustration over technical issues, subscription costs, and the app's accuracy when sharing a bed with others.
Pillow
#2 Runner-up
Pillow is praised for its detailed sleep tracking and integration with Apple devices, but many users are frustrated by the push towards premium features and the app's accuracy issues. Some users report technical problems and dissatisfaction with the app's customer support.
SleepScore
#3 Straggler
SleepScore is appreciated for its innovative use of sonar technology and detailed sleep insights. However, users often complain about the app's high-pitched sonar sound, technical glitches, and the necessity of a premium subscription to access full features.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the app's transition to a subscription model, especially those who previously purchased a lifetime license. This shift has led to confusion and dissatisfaction as users feel they are being charged for features they already paid for.
I bought the app years ago, and now I have to pay again for features I already had access to.
Alarm Reliability
The alarm feature is unreliable, with reports of it not going off at the set time, causing users to miss important events. This inconsistency undermines the app's primary function as a reliable wake-up tool.
The alarm didn't wake me up, and I missed an important meeting.
Inaccurate Tracking
Sleep tracking data is often inaccurate, with users reporting discrepancies between the app's data and their actual sleep experiences. This includes incorrect sleep duration and phases, leading to mistrust in the app's analytics.
The app said I slept for 9 hours, but I was awake for a significant portion of the night.
Data Sync Issues
There are problems with syncing data between devices, particularly when using wearables like smartwatches. Users report that data does not transfer correctly, affecting the app's functionality.
My watch tracks sleep, but the data doesn't sync with the phone app.
Customer Support Challenges
Users find it difficult to get effective support, with reports of unhelpful or slow responses from customer service. This lack of support exacerbates user frustration with existing app issues.
Customer service was rude and unhelpful when I tried to resolve my issue.
Free Trial Misleading
The app's free trial is perceived as misleading, with users unaware of automatic charges after the trial period. This has led to unexpected charges and dissatisfaction with the app's billing practices.
I was charged for a subscription even though I thought I had canceled during the free trial.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the app's transition to a subscription model, especially those who previously purchased a lifetime license. This shift has led to confusion and dissatisfaction as users feel they are being charged for features they already paid for.
Alarm Reliability
The alarm feature is unreliable, with reports of it not going off at the set time, causing users to miss important events. This inconsistency undermines the app's primary function as a reliable wake-up tool.
Inaccurate Tracking
Sleep tracking data is often inaccurate, with users reporting discrepancies between the app's data and their actual sleep experiences. This includes incorrect sleep duration and phases, leading to mistrust in the app's analytics.
Data Sync Issues
There are problems with syncing data between devices, particularly when using wearables like smartwatches. Users report that data does not transfer correctly, affecting the app's functionality.
Customer Support Challenges
Users find it difficult to get effective support, with reports of unhelpful or slow responses from customer service. This lack of support exacerbates user frustration with existing app issues.
Free Trial Misleading
The app's free trial is perceived as misleading, with users unaware of automatic charges after the trial period. This has led to unexpected charges and dissatisfaction with the app's billing practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Sleep Cycle for years, both paid and free. The latest update removes a long-standing feature of the free plan that shows your sleep analysis. Taking away something we previously had is a bad move, and I think I’ll look for another sleep app.
JMR2025
I used this app a long time ago and it would wake me up in my lightest sleep, which was amazing. Now it has no idea when I actually fall asleep or wake up. The alarm only goes off at the end of the time range. At this point, the only thing I like about it is the sound recordings, but I don’t want to pay $44 to listen to the occasional cough or snore.
mimosasploosh
I’ve been using this app for years and it’s great. I love having a long-term log of my sleep. Only, as of late, when using my phone to turn off the alarm in the morning, the app will bug out and completely forget the whole night sleep that it just recorded. It needs to periodically save or something because it’s been getting frustrating.
BomTrady631

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Sleep Cycle for years, both paid and free. The latest update removes a long-standing feature of the free plan that shows your sleep analysis. Taking away something we previously had is a bad move, and I think I’ll look for another sleep app.
Candice Wu
App Store
I used this app a long time ago and it would wake me up in my lightest sleep, which was amazing. Now it has no idea when I actually fall asleep or wake up. The alarm only goes off at the end of the time range. At this point, the only thing I like about it is the sound recordings, but I don’t want to pay $44 to listen to the occasional cough or snore.
Kelly Williams
Google Play
I’ve been using this app for years and it’s great. I love having a long-term log of my sleep. Only, as of late, when using my phone to turn off the alarm in the morning, the app will bug out and completely forget the whole night sleep that it just recorded. It needs to periodically save or something because it’s been getting frustrating.
Koray Okumus
Google Play

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