Pengu – Raise Virtual AI Pets

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Pengu – Raise Virtual AI Pets's key feedback

Login Issues

A significant number of users, approximately 10%, report difficulties with logging into the app, often due to email or code verification problems. This issue prevents users from accessing the app and enjoying its features.

I can't log in because the app won't send a verification code to my number.

Glitchy Performance

Around 15% of users experience frequent glitches and crashes, which disrupt gameplay and lead to frustration. These technical issues hinder the overall user experience and need urgent attention.

The app keeps crashing and freezing, making it impossible to take care of my penguin.

Excessive Ads

Approximately 20% of users are frustrated by the high frequency of ads, which interrupt gameplay and diminish enjoyment. The ads are seen as intrusive and excessive, impacting the app's usability.

There are too many ads, and they pop up every few minutes, ruining the experience.

Scrolling Problems

About 8% of users report issues with scrolling, particularly in the pet's inventory and abilities sections, which limits their ability to interact with the app fully.

I can't scroll to upgrade my penguin's abilities, which is very frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

My Talking Tom

My Talking Tom is highly praised for its nostalgic value and engaging gameplay. Users appreciate the variety of mini-games and the ability to interact with Tom, although some express frustration with the frequency of ads.

#2 RUNNER UP

Pou

Pou is beloved for its simplicity and nostalgic appeal, with many users fondly recalling playing it during their childhood. However, some users find the game repetitive and express dissatisfaction with the difficulty of obtaining certain in-game items.

#3 Straggler

Pengu – Raise Virtual AI Pets

Pengu receives mixed feedback; users enjoy the interactive and co-parenting features, finding it fun and engaging. However, some users report technical issues, such as app freezing and notification overload, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Users face difficulties logging in due to email verification problems, preventing access to the app. This issue disrupts user engagement and retention, as they cannot proceed past the login screen.

The app doesn't let me log in because the emails don't go through.

Scrolling Problems

The app's interface has scrolling issues, particularly in the inventory and abilities sections, hindering users from accessing and upgrading items. This affects user experience by limiting interaction with key features.

I can't scroll to upgrade the love per hour or access items in the inventory.

Widget Absence

Some users cannot access the Pengu widget, which is crucial for multiplayer interaction and progression. This limitation affects the app's core functionality of co-parenting and shared experiences.

Verification Barriers

Users without a phone, such as those using tablets, face verification barriers, preventing them from accessing the app. This exclusion limits the app's accessibility and potential user base.

I can't verify myself because I don't have a phone, just an iPad.

Inappropriate Ads

The app displays inappropriate ads, such as menstruation trackers, which are not suitable for a children's game. This misalignment can lead to negative perceptions and concerns about the app's safety.

It's not great that the second most frequent advertisement is a menstruation tracker.

TikTok Dependency

In regions where TikTok is banned, users cannot complete in-game challenges that require TikTok posts, leading to frustration and exclusion. This dependency on a single platform limits user engagement and satisfaction.

As I'm from India where TikTok is banned, I can't post even if I want to.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face difficulties logging in due to email verification problems, preventing access to the app. This issue disrupts user engagement and retention, as they cannot proceed past the login screen.

Scrolling Problems

Widget Absence

Some users cannot access the Pengu widget, which is crucial for multiplayer interaction and progression. This limitation affects the app's core functionality of co-parenting and shared experiences.

Verification Barriers

Users without a phone, such as those using tablets, face verification barriers, preventing them from accessing the app. This exclusion limits the app's accessibility and potential user base.

Inappropriate Ads

TikTok Dependency

Quotes of the week

Hear from some of the most impactful users to drive changes

The game is fun and helps me bond with my long-distance friend, but the mini-games often glitch and become unplayable, which is frustrating.

mae 🎀🐚⭐️

Week of May 27th, 2025

I love playing this with my boyfriend, but the app is very laggy and the penguin's needs deplete too quickly, making it hard to keep up.

A Google user

Week of May 27th, 2025

The app is cute and fun, but the constant ads and the high cost of items compared to the coins earned make it less enjoyable.

A Google user

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The game is fun and helps me bond with my long-distance friend, but the mini-games often glitch and become unplayable, which is frustrating.

Candice Wu

App Store

I love playing this with my boyfriend, but the app is very laggy and the penguin's needs deplete too quickly, making it hard to keep up.

Kelly Williams

Google Play

The app is cute and fun, but the constant ads and the high cost of items compared to the coins earned make it less enjoyable.

Koray Okumus

Google Play

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User Experience Report

Report Date

Pengu – Raise Virtual AI Pets

Top Insights This Week

Login Issues

Glitchy Performance

Excessive Ads

Scrolling Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts