Slack

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Slack

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Slack's key feedback

1

Notification Issues

Many users report inconsistent or missing notifications, which disrupts communication and leads to missed messages. Approximately 15% of users seem to be affected by this issue, impacting their ability to stay updated in real-time. Example: 'Notifications just never work, even with settings enabled.'

Notifications just never work, even with settings enabled.

2

Compatibility Problems

Users with older Android devices are unable to use the app due to recent updates, forcing them to consider buying new phones. This affects about 10% of users, causing frustration and limiting access to Slack. Example: 'Slack is no longer compatible with my device, forcing me to consider a new phone.'

Slack is no longer compatible with my device, forcing me to consider a new phone.

3

High Resource Usage

Slack is criticized for being a resource hog, slowing down devices and consuming excessive storage. Around 8% of users mention this issue, which affects the app's performance and usability. Example: 'Slack has become a storage hog, using 426 MB on my phone.'

Slack has become a storage hog, using 426 MB on my phone.

4

Complex User Interface

The app's interface is described as confusing and unintuitive, making it difficult for users to navigate and find features. Approximately 12% of users express dissatisfaction with the UI, impacting their overall experience. Example: 'The app is confusing to navigate, with a cluttered and unintuitive interface.'

The app is confusing to navigate, with a cluttered and unintuitive interface.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoom
Zoom is praised for its reliability and ease of use, especially for meetings and remote communication. However, some users report issues with app crashes and interface changes that are not well-received.

#2 RUNNER UP

Slack
Slack receives mixed feedback; users appreciate its collaboration features and integrations, but many criticize its performance on mobile devices and forced updates that render it unusable on older devices.

#3 Straggler

Google Chat
Google Chat is appreciated for its simplicity and ease of use, but users are frustrated with recent updates that limit compatibility with older devices and issues with notifications.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoom
#1 Users Choice
Zoom is praised for its reliability and ease of use, especially for meetings and remote communication. However, some users report issues with app crashes and interface changes that are not well-received.
Slack
#2 Runner-up
Slack receives mixed feedback; users appreciate its collaboration features and integrations, but many criticize its performance on mobile devices and forced updates that render it unusable on older devices.
Google Chat
#3 Straggler
Google Chat is appreciated for its simplicity and ease of use, but users are frustrated with recent updates that limit compatibility with older devices and issues with notifications.

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Nuggets

Major Highlights of the Week

Notification Failures
Slack's notification system is unreliable, with users missing important messages due to inconsistent alerts. This issue undermines the app's core functionality as a communication tool.
Notifications don't work consistently, causing missed messages.
Compatibility Issues
Recent updates have rendered Slack incompatible with older Android devices, forcing users to upgrade their hardware to continue using the app. This has led to frustration among users who feel pressured to buy new phones.
Slack is no longer compatible with my device, forcing me to consider a new phone.
Calendar Integration Lacking
Users express dissatisfaction with Slack's lack of a native calendar feature, which complicates scheduling and coordination. The absence of this functionality is seen as a significant gap compared to competitors.
Slack should have an embedded calendar like GroupMe.
UI/UX Overhaul Concerns
Frequent and unnecessary UI changes have disrupted user experience, leading to confusion and dissatisfaction. Users prefer stability and reliability over constant redesigns.
Unnecessary UI changes make the app feel unstable and unreliable.
High Cost for Small Teams
Slack's pricing model is perceived as too expensive for small teams or individual users, limiting access to essential features. This cost barrier is a significant deterrent for smaller organizations.
Slack is very expensive for small teams or individual use.
Search Functionality Issues
The search feature in Slack is criticized for being ineffective, making it difficult for users to find past conversations and information. This inefficiency hampers productivity and user satisfaction.
It's impossible to find conversations; they disappear after a certain time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Notification Failures
Slack's notification system is unreliable, with users missing important messages due to inconsistent alerts. This issue undermines the app's core functionality as a communication tool.
Compatibility Issues
Recent updates have rendered Slack incompatible with older Android devices, forcing users to upgrade their hardware to continue using the app. This has led to frustration among users who feel pressured to buy new phones.
Calendar Integration Lacking
Users express dissatisfaction with Slack's lack of a native calendar feature, which complicates scheduling and coordination. The absence of this functionality is seen as a significant gap compared to competitors.
UI/UX Overhaul Concerns
Frequent and unnecessary UI changes have disrupted user experience, leading to confusion and dissatisfaction. Users prefer stability and reliability over constant redesigns.
High Cost for Small Teams
Slack's pricing model is perceived as too expensive for small teams or individual users, limiting access to essential features. This cost barrier is a significant deterrent for smaller organizations.
Search Functionality Issues
The search feature in Slack is criticized for being ineffective, making it difficult for users to find past conversations and information. This inefficiency hampers productivity and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Slack is great for team communication, but the app is extremely buggy, and notifications are messed up, we keep on missing messages.
A Google user
I truly love SLACK. I’ve used it 5 years. The platform, the channels inside the workspace, love that. However, I hate that it now has a 3 month delete on all messages and it is very expensive to pay for a membership if you are not a large company or conglomerate.
qwest0987654321
The design and layout of Slack continue to improve, but the behavior of the notifications has been super inconsistent over the last couple of years. At least once a week I will notice that my notifications are not popping up, or I get the popup with no audio or neither.
gorlandosw

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The quotes of the week

Hear from some of the most impactful users to drive changes
Slack is great for team communication, but the app is extremely buggy, and notifications are messed up, we keep on missing messages.
Candice Wu
App Store
I truly love SLACK. I’ve used it 5 years. The platform, the channels inside the workspace, love that. However, I hate that it now has a 3 month delete on all messages and it is very expensive to pay for a membership if you are not a large company or conglomerate.
Kelly Williams
Google Play
The design and layout of Slack continue to improve, but the behavior of the notifications has been super inconsistent over the last couple of years. At least once a week I will notice that my notifications are not popping up, or I get the popup with no audio or neither.
Koray Okumus
Google Play

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