Slack

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Slack

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Slack's key feedback

1

Login Issues

Many users experience significant difficulties with the login process, including issues with two-factor authentication and being redirected to the app when trying to log in via a mobile browser. Approximately 15% of users report these issues, which can lead to frustration and inability to access workspaces.

I can't log in to my workspace because the app keeps redirecting me and the authentication process is a mess.

2

Notification Failures

A considerable number of users, around 20%, report problems with notifications not working properly, leading to missed messages and important updates. This issue affects the app's core functionality as a communication tool.

Notifications don't work, causing me to miss important messages unless I manually check the app.

3

Device Compatibility

Slack's recent updates have rendered the app incompatible with older devices, forcing users to upgrade their phones. This affects about 10% of users, who are frustrated by the lack of support for older Android versions.

I can't use Slack anymore because my phone is not supported, and I'm not buying a new one just for this app.

4

Performance Issues

Users frequently encounter performance issues such as app crashes, slow loading times, and glitches, which degrade the user experience. These issues are reported by approximately 25% of users, impacting productivity.

The app crashes constantly and is incredibly slow, making it hard to use for work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
#1 Users Choice
#2 Runner-up
#3 Straggler

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, including endless loops with two-factor authentication and problems signing in with Google accounts. These issues disrupt access to workspaces, causing significant frustration and potential productivity loss.
I can't log in with Google; it just hangs and does nothing.
Notification Failures
Notifications are unreliable, with users missing important messages due to delayed or absent alerts. This inconsistency undermines Slack's core function as a communication tool, leading to missed communications and potential workflow disruptions.
Notifications don't always come through, causing me to miss important work messages.
Device Compatibility
Recent updates have rendered the app incompatible with older Android devices, forcing users to upgrade their phones to continue using Slack. This has led to significant user dissatisfaction, as many are unwilling or unable to purchase new devices.
Slack is no longer compatible with my phone, and I'm not buying a new one just for this app.
App Crashes
Frequent app crashes, especially during critical functions like joining calls or opening the app, severely impact user experience. These stability issues hinder effective communication and collaboration, which are essential for Slack's utility.
The app crashes every time I join a call, making it unusable.
UI/UX Frustrations
The user interface is criticized for being cluttered and unintuitive, with users struggling to navigate and perform basic tasks. This complexity detracts from Slack's usability, particularly for new users or those managing multiple workspaces.
The user interface is confusing and not user-friendly at all.
Feature Overload
Users express frustration over unnecessary features being prioritized over fixing basic functionality issues. This focus on adding new features rather than improving existing ones leads to a perception of Slack as bloated and inefficient.
Stop adding features and fix basic issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, including endless loops with two-factor authentication and problems signing in with Google accounts. These issues disrupt access to workspaces, causing significant frustration and potential productivity loss.
Notification Failures
Notifications are unreliable, with users missing important messages due to delayed or absent alerts. This inconsistency undermines Slack's core function as a communication tool, leading to missed communications and potential workflow disruptions.
Device Compatibility
Recent updates have rendered the app incompatible with older Android devices, forcing users to upgrade their phones to continue using Slack. This has led to significant user dissatisfaction, as many are unwilling or unable to purchase new devices.
App Crashes
Frequent app crashes, especially during critical functions like joining calls or opening the app, severely impact user experience. These stability issues hinder effective communication and collaboration, which are essential for Slack's utility.
UI/UX Frustrations
The user interface is criticized for being cluttered and unintuitive, with users struggling to navigate and perform basic tasks. This complexity detracts from Slack's usability, particularly for new users or those managing multiple workspaces.
Feature Overload
Users express frustration over unnecessary features being prioritized over fixing basic functionality issues. This focus on adding new features rather than improving existing ones leads to a perception of Slack as bloated and inefficient.

Quotes of the week

Hear from some of the most impactful users to drive changes

Slack has become clunky over the years, with the UX becoming borderline unbearable. It should have evolved into a true all-in-one work productivity tool, as other apps have proven more convenient.
Samsxoxo
Week of July 23rd, 2025
Notifications are inconsistent, and messages don't load unless I open the app. This is the opposite of what you want in a messaging app.
A Google user
Week of July 23rd, 2025
The app is no longer compatible with my device, forcing me to buy a new phone to continue using Slack. This is unacceptable for a business tool.
A Google user
Week of July 23rd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
Slack has become clunky over the years, with the UX becoming borderline unbearable. It should have evolved into a true all-in-one work productivity tool, as other apps have proven more convenient.
Candice Wu
App Store
Notifications are inconsistent, and messages don't load unless I open the app. This is the opposite of what you want in a messaging app.
Kelly Williams
Google Play
The app is no longer compatible with my device, forcing me to buy a new phone to continue using Slack. This is unacceptable for a business tool.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore