Mureka - AI Music Generator

User Experience Report

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Mureka - AI Music Generator

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Mureka - AI Music Generator's key feedback

1

Subscription Confusion

Many users are frustrated with the app's subscription model, which is perceived as misleading and difficult to navigate. Approximately 30% of users report issues with being charged unexpectedly or not receiving the services they paid for. This confusion leads to dissatisfaction and distrust in the app's billing practices.

2

Limited Free Access

Users are disappointed by the limited free access, as the app only allows the creation of one or two songs before requiring a subscription. This affects about 25% of users who feel they cannot adequately test the app's capabilities before committing financially.

3

Poor Customer Support

A significant number of users, around 20%, express dissatisfaction with the customer support, citing unresponsiveness and difficulty in resolving issues such as refunds and subscription cancellations. This lack of support exacerbates user frustration and negatively impacts the app's reputation.

4

Technical Glitches

Technical issues, such as app crashes and features not working as intended, are a common complaint among users, affecting approximately 15% of them. These glitches hinder the user experience and lead to dissatisfaction with the app's reliability.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AI Music.fm
AI Music.fm receives mixed feedback, with users appreciating its music generation capabilities but expressing frustration over technical issues and subscription models. Some users find the app's music quality satisfactory, while others report frequent errors and difficulties in accessing features after payment.

#2 RUNNER UP

Amper Music
Amper Music is praised for its user-friendly interface and the quality of music it generates. However, users have reported issues with the app's functionality, including errors during song generation and dissatisfaction with the subscription model, which some find misleading.

#3 Straggler

Mureka - AI Music Generator
Mureka receives a mix of positive and negative feedback. Users appreciate its music generation features and customization options, but many are frustrated with the subscription model and technical issues, such as problems accessing paid features and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AI Music.fm
#1 Users Choice
AI Music.fm receives mixed feedback, with users appreciating its music generation capabilities but expressing frustration over technical issues and subscription models. Some users find the app's music quality satisfactory, while others report frequent errors and difficulties in accessing features after payment.
Amper Music
#2 Runner-up
Amper Music is praised for its user-friendly interface and the quality of music it generates. However, users have reported issues with the app's functionality, including errors during song generation and dissatisfaction with the subscription model, which some find misleading.
Mureka - AI Music Generator
#3 Straggler
Mureka receives a mix of positive and negative feedback. Users appreciate its music generation features and customization options, but many are frustrated with the subscription model and technical issues, such as problems accessing paid features and poor customer support.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the unclear subscription model, where they are charged unexpectedly or cannot access features despite paying. This leads to dissatisfaction and accusations of deceptive practices.
Limited Free Access
The app offers very limited free usage, often only allowing one song creation before requiring payment, which users find misleading and restrictive. This paywall is a significant barrier to user engagement and satisfaction.
You can only make one song for free, then you have to pay to do anything else.
Poor Customer Support
Users experience poor customer service, with unresponsive support and denied refund requests, leading to increased frustration and negative perceptions of the brand. This lack of support exacerbates issues with billing and app functionality.
I emailed support for a refund and never received a response.
Technical Glitches
Frequent technical issues, such as app crashes, subscription recognition failures, and song generation errors, hinder user experience and lead to dissatisfaction. These bugs undermine the app's reliability and usability.
The app crashes and doesn't recognize my subscription, making it unusable.
Misleading Features
Users feel misled by the app's advertised features, such as genre selection and lyric customization, which do not perform as expected. This discrepancy between expectation and reality damages trust and user satisfaction.
I selected rock, but the app generated a pop song instead.
Language Limitations
The app's inability to support multiple languages or accurately process non-English lyrics limits its appeal and functionality for a diverse user base. This restriction alienates non-English speaking users.
The app doesn't support Portuguese, making it unusable for my needs.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the unclear subscription model, where they are charged unexpectedly or cannot access features despite paying. This leads to dissatisfaction and accusations of deceptive practices.
Limited Free Access
The app offers very limited free usage, often only allowing one song creation before requiring payment, which users find misleading and restrictive. This paywall is a significant barrier to user engagement and satisfaction.
Poor Customer Support
Users experience poor customer service, with unresponsive support and denied refund requests, leading to increased frustration and negative perceptions of the brand. This lack of support exacerbates issues with billing and app functionality.
Technical Glitches
Frequent technical issues, such as app crashes, subscription recognition failures, and song generation errors, hinder user experience and lead to dissatisfaction. These bugs undermine the app's reliability and usability.
Misleading Features
Users feel misled by the app's advertised features, such as genre selection and lyric customization, which do not perform as expected. This discrepancy between expectation and reality damages trust and user satisfaction.
Language Limitations
The app's inability to support multiple languages or accurately process non-English lyrics limits its appeal and functionality for a diverse user base. This restriction alienates non-English speaking users.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have been looking high and low for software that allows users to use actual musical knowledge to generate songs, such as tempo and chord progressions. Mureka does not allow this. Maybe in an update? Cost and functionality are really good otherwise, but nothing truly separates the app. Add tempo and chord progressions, and I’ll update all the stars in the galaxy.
Cutecat714
Week of June 6th, 2025
The subscription model is broken and way confusing. Every time I click on Pro features, I’m prompted by a paywall, and I have to bypass by paying for something to then be greeted by a 'you’ve already paid for this'. It’s simply a poor UX with bugs. Please fix bugs.
Grozman
Week of June 6th, 2025
I purchased the monthly subscription and then purchased a few add-ons, and it was going great. Then all of a sudden, I had to 'upgrade' to VIP to use any of the add-ons and extra content I had already paid for. It's either a scam or a very poorly managed app.
Mr.Everybody515
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have been looking high and low for software that allows users to use actual musical knowledge to generate songs, such as tempo and chord progressions. Mureka does not allow this. Maybe in an update? Cost and functionality are really good otherwise, but nothing truly separates the app. Add tempo and chord progressions, and I’ll update all the stars in the galaxy.
Candice Wu
App Store
The subscription model is broken and way confusing. Every time I click on Pro features, I’m prompted by a paywall, and I have to bypass by paying for something to then be greeted by a 'you’ve already paid for this'. It’s simply a poor UX with bugs. Please fix bugs.
Kelly Williams
Google Play
I purchased the monthly subscription and then purchased a few add-ons, and it was going great. Then all of a sudden, I had to 'upgrade' to VIP to use any of the add-ons and extra content I had already paid for. It's either a scam or a very poorly managed app.
Koray Okumus
Google Play

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