Skyscanner

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Skyscanner

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Skyscanner's key feedback

1

Price Discrepancies

Many users report that the prices shown initially are not the same when they proceed to book, with prices often increasing significantly. This issue affects approximately 20% of users, leading to frustration and distrust in the app's pricing transparency.

The price shown initially was much lower than the final booking price, which is misleading.

2

Booking Errors

Users frequently encounter errors during the booking process, such as the app failing to connect to booking sites or not completing transactions. This affects about 15% of users, causing inconvenience and forcing them to use alternative booking methods.

I tried booking a flight, but the app couldn't connect to the booking site, so I had to use another app.

3

Missing Airlines

Some users note that certain airlines, particularly low-cost carriers, are not included in search results, affecting the comprehensiveness of the app. This issue impacts around 10% of users, limiting their ability to find the best deals.

The app doesn't show flights from some low-cost airlines, which affects the accuracy of search results.

4

Unreliable Third-Party Partners

There are complaints about unreliable third-party booking partners, with issues like unresponsive customer service and unfulfilled bookings. This affects approximately 10% of users, raising concerns about the app's partner vetting process.

I booked through a partner listed on Skyscanner, but they took my money without booking the ticket.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Skyscanner
Skyscanner receives mixed feedback, with many users praising its ease of use, ability to find cheap flights, and comprehensive search features. However, some users report issues with price discrepancies, poor customer service, and recent updates that have negatively impacted the user experience.

#2 RUNNER UP

Skyscanner
Priceline is appreciated for its straightforward booking process, competitive pricing, and convenience, with many users finding it reliable for travel bookings. However, some users express dissatisfaction with hidden fees, poor customer service, and issues with third-party bookings.

#3 Straggler

Skyscanner
Skiplagged is favored for offering unique travel options and competitive prices, with users appreciating its ability to find hidden city fares. Nonetheless, there are complaints about misleading pricing, poor customer service, and technical issues during booking.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Skyscanner
#1 Users Choice
Skyscanner receives mixed feedback, with many users praising its ease of use, ability to find cheap flights, and comprehensive search features. However, some users report issues with price discrepancies, poor customer service, and recent updates that have negatively impacted the user experience.
Skyscanner
#2 Runner-up
Priceline is appreciated for its straightforward booking process, competitive pricing, and convenience, with many users finding it reliable for travel bookings. However, some users express dissatisfaction with hidden fees, poor customer service, and issues with third-party bookings.
Skyscanner
#3 Straggler
Skiplagged is favored for offering unique travel options and competitive prices, with users appreciating its ability to find hidden city fares. Nonetheless, there are complaints about misleading pricing, poor customer service, and technical issues during booking.

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Nuggets

Major Highlights of the Week

Price Discrepancies
Users frequently encounter discrepancies between the initial displayed price and the final booking price, leading to frustration and a perception of bait-and-switch tactics. This inconsistency undermines trust in the platform's pricing transparency.
The price shown initially was £115, but upon booking, it increased to £140.
Third-Party Issues
Skyscanner's reliance on third-party booking sites often results in poor customer experiences, including unresponsive customer service and unfulfilled bookings. This raises concerns about the vetting process for partner sites.
I booked through Flyin, but they took my money without booking the ticket, and Skyscanner couldn't assist.
Filter Limitations
The app lacks essential filtering options, such as filtering by connection time or ensuring flights depart and return to the same airport, limiting its utility for users with specific travel needs.
I wish I could filter flights by minimum and maximum connection time.
App Glitches
Frequent app glitches, such as errors in multi-city searches and issues with saving searches, disrupt the user experience and lead to repeated search efforts.
Missing Airlines
The absence of certain airlines, like JetBlue, affects the comprehensiveness of search results, leading to incomplete comparisons and potential missed opportunities for users.
Skyscanner does not show tickets from JetBlue, a major low-cost US airline.
Inaccurate Results
Users report that the app sometimes fails to show available flights or provides irrelevant results, which diminishes its reliability as a comprehensive travel tool.
I couldn't find any flights to Moscow, even though other apps showed availability.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies
Users frequently encounter discrepancies between the initial displayed price and the final booking price, leading to frustration and a perception of bait-and-switch tactics. This inconsistency undermines trust in the platform's pricing transparency.
Third-Party Issues
Skyscanner's reliance on third-party booking sites often results in poor customer experiences, including unresponsive customer service and unfulfilled bookings. This raises concerns about the vetting process for partner sites.
Filter Limitations
The app lacks essential filtering options, such as filtering by connection time or ensuring flights depart and return to the same airport, limiting its utility for users with specific travel needs.
App Glitches
Frequent app glitches, such as errors in multi-city searches and issues with saving searches, disrupt the user experience and lead to repeated search efforts.
Missing Airlines
The absence of certain airlines, like JetBlue, affects the comprehensiveness of search results, leading to incomplete comparisons and potential missed opportunities for users.
Inaccurate Results
Users report that the app sometimes fails to show available flights or provides irrelevant results, which diminishes its reliability as a comprehensive travel tool.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and unreliable. Prices change when you click through, and the back button exits the search entirely, forcing you to start over. It's a terrible experience.
ColeintheStables
Week of July 22nd, 2025
I've been using Skyscanner for over five years and find it helpful for finding flights at reasonable prices. However, adding a filter for minimum and maximum connection times would make it even better.
ThinksDeeply
Week of July 22nd, 2025
I booked a flight through Skyscanner with Flyin, but they took my money without booking the ticket. Skyscanner couldn't assist, raising concerns about featuring unreliable companies.
Tamer Rizkana
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is glitchy and unreliable. Prices change when you click through, and the back button exits the search entirely, forcing you to start over. It's a terrible experience.
Candice Wu
App Store
I've been using Skyscanner for over five years and find it helpful for finding flights at reasonable prices. However, adding a filter for minimum and maximum connection times would make it even better.
Kelly Williams
Google Play
I booked a flight through Skyscanner with Flyin, but they took my money without booking the ticket. Skyscanner couldn't assist, raising concerns about featuring unreliable companies.
Koray Okumus
Google Play

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