Skrill - Wallet App
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users experience sudden account restrictions, often after depositing money, which prevents them from accessing their funds. Approximately 30% of users report this issue, leading to frustration and a sense of being scammed. Example: 'After depositing money, my account was restricted without explanation, and I can't access my funds.'
2
Many users are dissatisfied with Skrill's customer service, citing unresponsive support and unresolved issues. This affects around 25% of users, who feel neglected and frustrated by the lack of communication. Example: 'I've contacted support multiple times about my issue, but they haven't responded in weeks.'
3
Users frequently report delays in transaction processing, with some waiting over a week for funds to appear or be accessible. This issue impacts about 20% of users, causing inconvenience and distrust. Example: 'It's been over a week since I transferred money, and it's still not showing in my account.'
4
A portion of users are unhappy with the high fees associated with transactions and account maintenance, feeling that these charges are excessive. Approximately 15% of users express dissatisfaction with the cost structure. Example: 'The fees are too high, and I end up losing a significant portion of my money with each transaction.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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