Many users report significant issues with the app's functionality, including frequent crashes, payment errors, and glitches during checkout. Approximately 20% of users seem to be affected by these technical problems, which hinder their ability to place orders smoothly.

The app constantly crashes on my Pixel 8, making it impossible to place an order.

A large number of users express frustration with the customer service, citing unhelpful responses, long wait times, and unresolved issues. About 25% of users have experienced poor customer support, which exacerbates their dissatisfaction with the service.

Customer service is terrible; they refuse to help with missing items and end chats abruptly.

Users frequently complain about delivery delays and incorrect orders, with drivers often taking multiple stops or delivering to wrong addresses. This issue affects around 30% of users, leading to cold or missing food and a negative overall experience.

My food was delivered to the wrong address and arrived cold after multiple stops.

Many users feel misled by hidden fees and deceptive pricing, which significantly increase the cost of orders. Approximately 15% of users are affected by these unexpected charges, leading to dissatisfaction and a sense of being overcharged.

The app is filled with hidden fees, making it much more expensive than expected.