Sketchbook®

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Sketchbook®'s key feedback

Frequent Crashes

A significant number of users report that the app frequently crashes, especially when performing certain actions like saving or switching layers. This issue affects approximately 15% of users, causing frustration and loss of work.

The app crashes every time I try to save my work, making it unreliable.

Work Disappearing

Users have experienced their artwork disappearing or not saving properly, which is a major concern for those who spend hours on their creations. This problem seems to affect around 10% of users.

I lost all my drawings because the app failed to save them properly.

Lag and Performance Issues

Some users report that the app lags significantly, especially on certain devices, making it difficult to draw smoothly. This issue affects about 8% of users, impacting their overall experience.

The app is so laggy that it's almost impossible to draw anything smoothly.

Missing Features

A portion of users are disappointed by the lack of certain features like a redo button or the ability to copy and paste, which they find essential for a drawing app. This affects approximately 5% of users.

I can't believe there's no redo button; it's a basic feature that should be included.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Procreate

Procreate is highly praised for its comprehensive toolset and intuitive interface, making it a favorite among professional artists. Users appreciate its smooth performance and the ability to create high-quality artwork, though some wish for more features without additional costs.

#2 RUNNER UP

Sketchbook®

Sketchbook® receives mixed feedback, with users appreciating its professional-grade tools and clean interface. However, frequent crashes and glitches are a common complaint, and some users are frustrated by the subscription model and lack of certain features like animation.

#3 Straggler

iArtbook

iArtbook is appreciated for being a free alternative to Procreate, offering a good range of tools for digital art. However, users are frustrated by the frequent and lengthy ads, which interrupt the creative process, and some essential features being locked behind a paywall.

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Nuggets

Major Highlights of the Week

Data Loss Issues

Users experience frequent data loss due to app crashes and file corruption, leading to frustration and loss of valuable work. This issue is exacerbated by the app's inability to recover lost files effectively.

I lost all my drawings because the app said the layered TIFF files can't be found.

App Crashes

The app frequently crashes, especially after updates or when performing specific actions like opening layers or importing brushes. This instability disrupts the user experience and can lead to data loss.

The app crashes every time I try to open the layers, making it unusable.

Device Compatibility

Sketchbook struggles with compatibility on certain devices, particularly Chromebooks and some Android tablets, leading to lag, crashes, and an inability to use the app effectively.

The app is extremely laggy on my Chromebook and stopped working at one point.

Missing Basic Features

Users are frustrated by the absence of basic features like copy-paste, crop, and a redo button, which are standard in other drawing apps. This limits the app's functionality and user satisfaction.

I can't highlight and copy anything and then re-paste it, which is very limiting.

Orientation Issues

The app does not support landscape mode on some devices, which is a significant inconvenience for users who prefer or require this orientation for drawing.

The app refuses to enter into portrait mode, making it very problematic to use.

Premium Features Confusion

There is confusion and dissatisfaction regarding the premium features, with users reporting that they do not receive the promised tools after purchase, leading to distrust and frustration.

I purchased the premium version but didn't get any of the additional features promised.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Data Loss Issues

App Crashes

Device Compatibility

Sketchbook struggles with compatibility on certain devices, particularly Chromebooks and some Android tablets, leading to lag, crashes, and an inability to use the app effectively.

Missing Basic Features

Users are frustrated by the absence of basic features like copy-paste, crop, and a redo button, which are standard in other drawing apps. This limits the app's functionality and user satisfaction.

Orientation Issues

The app does not support landscape mode on some devices, which is a significant inconvenience for users who prefer or require this orientation for drawing.

Premium Features Confusion

There is confusion and dissatisfaction regarding the premium features, with users reporting that they do not receive the promised tools after purchase, leading to distrust and frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

Good for drawing, sketching, etc. While some features are paywalled, it is still usable without purchasing premium. Can heat up phone, but doesn't do so to an unusable degree and only really does so if you happen to leave the app open for 12 hours straight. (Don't do that.)

CassettiGaming

Week of May 15th, 2025

Every time I draw something it freezes and the app crashes. It’s so annoying then the drawing slips all over the place when I try to zoom in or out it freezes and messes up my drawing then it starts glitching.

Shadow of the colossus

Week of May 15th, 2025

I love this app so much because of its simplicity. This app is definitely in my top five. One thing I would suggest is to have bigger canvas sizes and an animation feature!

J9N1P3R

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I love this app so much because of its simplicity. This app is definitely in my top five. One thing I would suggest is to have bigger canvas sizes and an animation feature!

Koray Okumus

Google Play

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User Experience Report

Report Date

Sketchbook®

Top Insights This Week

Frequent Crashes

Work Disappearing

Lag and Performance Issues

Missing Features

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts