Signal - Private Messenger

User Experience Report

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Signal - Private Messenger

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Signal - Private Messenger's key feedback

1

Verification Issues

A significant number of users report problems with receiving verification codes, preventing them from logging in or registering. This issue affects approximately 10% of users, causing frustration and hindering app usage.

I can't receive the verification code to register, and it's been very frustrating.

2

Message Delays

Users frequently experience delays in sending and receiving messages, with some reporting delays of up to an hour. This affects around 15% of users, impacting the app's reliability for timely communication.

Messages often take a long time to send, sometimes up to an hour, which is very inconvenient.

3

Scam Concerns

There are numerous complaints about scammers using the app, which makes users feel unsafe. This issue affects about 5% of users, who are concerned about privacy and security.

The app is full of scammers, which makes it feel unsafe to use.

4

Feature Limitations

Users express dissatisfaction with the lack of certain features, such as the ability to pin messages or receive notifications for screenshots. Approximately 8% of users feel that these missing features limit the app's functionality.

I wish I could pin important messages and get notifications for screenshots, like other apps offer.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Verification Issues
Users face significant challenges with receiving verification codes, preventing them from accessing the app. This issue is particularly prevalent among users in certain regions, leading to frustration and inability to use the service.
I can't receive the SMS or call for verification code, and this is the first step, so what will the rest of the app be like?
Delayed Messaging
There are frequent complaints about delayed message delivery, with some messages taking several minutes to send or receive. This latency undermines the app's core functionality and frustrates users who rely on timely communication.
Messaging is so delayed, sometimes taking up to 5 minutes to send a text.
Scammer Presence
The app is reportedly plagued by scammers, which diminishes user trust and safety. Users express concern over the prevalence of scam attempts, which detracts from the app's secure communication promise.
It's all it's here is goddamn scammers. I can't believe you people allow it.
Media Upload Issues
Users experience difficulties with media uploads, particularly with videos, which often hang or fail to send. This issue affects the app's usability for sharing multimedia content, a key feature for many users.
Sending media is a nightmare. So clunky and unintuitive, plus the upload hangs indefinitely if you close the app.
Backup and Update Problems
The app's backup and update processes are problematic, leading to data loss and user frustration. Users report losing conversations and data when updating the app, which is a critical flaw in maintaining user trust.
I had to update the app in order to keep using it and in doing so somehow all my data from conversations and everything is now gone.
Call Notification Delays
There are significant delays in call notifications, causing users to miss calls. This issue is compounded by the app's privacy settings, which can make it impractical for basic use.
This app has a critical call notification delay problem; calls don't ring when they come in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Issues
Users face significant challenges with receiving verification codes, preventing them from accessing the app. This issue is particularly prevalent among users in certain regions, leading to frustration and inability to use the service.
Delayed Messaging
There are frequent complaints about delayed message delivery, with some messages taking several minutes to send or receive. This latency undermines the app's core functionality and frustrates users who rely on timely communication.
Scammer Presence
The app is reportedly plagued by scammers, which diminishes user trust and safety. Users express concern over the prevalence of scam attempts, which detracts from the app's secure communication promise.
Media Upload Issues
Users experience difficulties with media uploads, particularly with videos, which often hang or fail to send. This issue affects the app's usability for sharing multimedia content, a key feature for many users.
Backup and Update Problems
The app's backup and update processes are problematic, leading to data loss and user frustration. Users report losing conversations and data when updating the app, which is a critical flaw in maintaining user trust.
Call Notification Delays
There are significant delays in call notifications, causing users to miss calls. This issue is compounded by the app's privacy settings, which can make it impractical for basic use.

Quotes of the week

Hear from some of the most impactful users to drive changes

Signal is great for privacy, but the lack of a feature to know when someone takes a screenshot is concerning. Apps like Snapchat have this, and it would be a valuable addition for a security-focused app like Signal.
FitnessFanLV
Week of July 23rd, 2025
The app is excellent for secure communication, but the inability to pin important messages is frustrating. It would be helpful to have a feature to pin messages for easy access.
The Newg #31
Week of July 23rd, 2025
Signal's focus on privacy is commendable, but the app's performance in larger buildings is poor, with significant delays in messaging. Improving connectivity in such environments would enhance user experience.
Blackcherry455
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Signal is great for privacy, but the lack of a feature to know when someone takes a screenshot is concerning. Apps like Snapchat have this, and it would be a valuable addition for a security-focused app like Signal.
Candice Wu
App Store
The app is excellent for secure communication, but the inability to pin important messages is frustrating. It would be helpful to have a feature to pin messages for easy access.
Kelly Williams
Google Play
Signal's focus on privacy is commendable, but the app's performance in larger buildings is poor, with significant delays in messaging. Improving connectivity in such environments would enhance user experience.
Koray Okumus
Google Play

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