Signal - Private Messenger

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Signal - Private Messenger's key feedback

Scammers and Impersonation

A significant number of users report encountering scammers and impersonators on Signal, which undermines the app's security reputation. Approximately 10% of users have expressed concerns about this issue, highlighting the need for improved user verification and reporting mechanisms.

Scammers are using this app, and it's easy to impersonate someone in a group.

Storage and Data Issues

Users frequently complain about Signal's excessive storage usage and data management issues, with some reporting that the app takes up over 2GB of space. This affects around 15% of users, who find it cumbersome to manage media and app data effectively.

Signal is the worst storage hog I've ever seen, taking up over 2GB of data.

Verification and Login Problems

Many users experience difficulties with the verification process, often getting stuck in endless loops or not receiving verification codes. This issue affects approximately 8% of users, causing frustration and hindering app accessibility.

I can't get past the verification stage; it keeps looping without sending a code.

Message and Call Delays

A portion of users report delays in message delivery and call connectivity, even with strong internet connections. This affects about 12% of users, who find the app unreliable for timely communication.

Messages take minutes to send, and calls often don't ring, leading to missed notifications.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Signal - Private Messenger

Signal is highly praised for its strong privacy features and ease of use, with many users appreciating its secure communication and lack of data collection. However, some users report issues with message delivery and app crashes, indicating room for improvement in reliability.

#2 RUNNER UP

WhatsApp is popular for its widespread use and ease of communication, but users express frustration with frequent updates and glitches, particularly with stickers and status features. Concerns about privacy and security are also noted, with some users seeking alternatives.

#3 Straggler

Threema

Threema is valued for its strong privacy and security features, with users appreciating its anonymity and lack of data linking. However, some users experience issues with notifications and media sharing, and there are calls for more features and improvements in usability.

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Nuggets

Major Highlights of the Week

Scammer Prevalence

Signal is frequently used by scammers, leading to a negative user experience and trust issues. Users are frustrated by the high number of fake profiles and scam attempts on the platform.

Every single person I added on Signal turned out to be a scammer.

Verification Issues

Users face significant challenges with the SMS verification process, often getting stuck in endless loops or not receiving codes. This hinders new user onboarding and frustrates existing users trying to re-register.

I can't get past the captcha and never receive the SMS code.

Storage Management

Signal consumes excessive storage space, causing performance issues and forcing users to delete media frequently. This is particularly problematic for users with limited device storage.

Signal takes over 2GB of data, making it the worst storage hog I've seen.

Update Frustrations

Mandatory updates disrupt user experience, sometimes causing app crashes or data loss. Users express dissatisfaction with being forced to update for minor fixes.

Updates are required to fix issues that don't affect me, and it's not a bug fix if I have a problem.

Feature Disparity

There is a notable disparity in features between iOS and Android versions, leading to user disappointment. iPhone users are particularly frustrated by the lack of scheduled messaging.

I'm disappointed that iPhone users don't have the ability to schedule messages like Android users.

Group Chat Management

The current group chat management system is cumbersome, leading to buried DMs and a poor user experience. Users request better organization features to separate group chats from direct messages.

Group chats are so poorly managed that DMs get buried, making the app unusable for normal messaging.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scammer Prevalence

Signal is frequently used by scammers, leading to a negative user experience and trust issues. Users are frustrated by the high number of fake profiles and scam attempts on the platform.

Verification Issues

Storage Management

Signal consumes excessive storage space, causing performance issues and forcing users to delete media frequently. This is particularly problematic for users with limited device storage.

Update Frustrations

Mandatory updates disrupt user experience, sometimes causing app crashes or data loss. Users express dissatisfaction with being forced to update for minor fixes.

Feature Disparity

There is a notable disparity in features between iOS and Android versions, leading to user disappointment. iPhone users are particularly frustrated by the lack of scheduled messaging.

Group Chat Management

The current group chat management system is cumbersome, leading to buried DMs and a poor user experience. Users request better organization features to separate group chats from direct messages.

Quotes of the week

Hear from some of the most impactful users to drive changes

Signal is great for privacy and security, but the app feels heavy and slow. Messages are often not delivered until the app is opened, which causes delays. Please work on faster message delivery and better performance optimization to make Signal more reliable for daily use.

A Google user

Instead of mediocre copycat features like the Stories tab, please add a tab to allow the grouping of group chats so they can be separated from DMs without being archived. The way you handle group chats is so bad, people would rather sign an arbitration agreement than deal with it.

Jgrlhy

Massive glitches with newer iPads - beware. Forwarding problems; when you hit forward on a photo or chat message, the complete list of recent chats and people are blank. While the encryption is allegedly very good, I’m just assuming it is. Be advised this app is the worst storage hog I have ever seen.

AppleGrlOU812

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Signal - Private Messenger

Top Insights This Week

Scammers and Impersonation

Storage and Data Issues

Verification and Login Problems

Message and Call Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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