Shutterfly: Prints Cards Gifts

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Shutterfly: Prints Cards Gifts

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Shutterfly: Prints Cards Gifts's key feedback

1

High Shipping Costs

Many users express frustration over the high shipping costs, which often exceed the cost of the products themselves. This issue affects approximately 20% of users, who feel that the shipping charges negate the value of promotional offers.

The shipping charges are so high that they make the promotions feel pointless.

2

App Glitches and Crashes

Users frequently report that the app is buggy, often crashing or failing to save projects, which leads to a frustrating user experience. This problem affects about 15% of users, who find it difficult to complete their orders due to these technical issues.

The app keeps crashing and doesn't save my projects, making it impossible to complete an order.

3

Difficult Navigation

Some users find the app's navigation to be counterintuitive and challenging, particularly when trying to upload photos or apply promo codes. This issue impacts around 10% of users, who struggle to use the app efficiently.

Navigating the app is confusing, and I often have trouble uploading photos or applying promo codes.

4

Promo Code Issues

A number of users experience problems with promo codes not applying correctly, leading to dissatisfaction with the perceived value of the service. This affects approximately 8% of users, who feel misled by promotional offers.

Promo codes often don't work, which is frustrating when trying to take advantage of deals.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapfish
Snapfish receives high praise for its ease of use, affordability, and consistent quality. Users appreciate the frequent deals and the ability to easily print and store photos, although some have experienced app crashes and issues with photo uploads.

#2 RUNNER UP

Shutterfly: Prints Cards Gifts
Shutterfly is lauded for its high-quality products, ease of use, and excellent customer service. However, users express frustration with misleading promotional offers and high shipping costs, which detract from the overall experience.

#3 Straggler

Mixbook
Mixbook is appreciated for its user-friendly design tools and high-quality photo books. Despite this, some users report issues with customer service, production delays, and occasional quality control problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Snapfish
#1 Users Choice
Snapfish receives high praise for its ease of use, affordability, and consistent quality. Users appreciate the frequent deals and the ability to easily print and store photos, although some have experienced app crashes and issues with photo uploads.
Shutterfly: Prints Cards Gifts
#2 Runner-up
Shutterfly is lauded for its high-quality products, ease of use, and excellent customer service. However, users express frustration with misleading promotional offers and high shipping costs, which detract from the overall experience.
Mixbook
#3 Straggler
Mixbook is appreciated for its user-friendly design tools and high-quality photo books. Despite this, some users report issues with customer service, production delays, and occasional quality control problems.

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Nuggets

Major Highlights of the Week

High Shipping Costs
Users are frustrated with exorbitant shipping fees that often exceed the cost of the products themselves, undermining the value of promotional offers. This pricing strategy is perceived as unethical and deters repeat purchases.
I like the app but $30 in shipping is a little high!
App Glitches
Frequent app crashes and glitches disrupt the user experience, causing frustration and leading to incomplete orders. Users report issues with the app freezing, crashing, and failing to save projects.
The app kept freezing on me and losing my work.
Promo Code Issues
Customers experience difficulties applying promo codes, with errors preventing discounts from being applied at checkout. This issue diminishes trust in promotional offers and leads to dissatisfaction.
The promo code from my T-Mobile Tuesday didn't work.
Photo Upload Problems
The app's photo upload process is cumbersome, with users facing challenges in selecting and uploading images from their devices. This inefficiency leads to a time-consuming and frustrating experience.
App won't allow you to proceed to checkout, and of course won't transfer everything in your cart to another device to allow you to do so.
Inconsistent Project Saving
Users report that projects are not consistently saved, leading to lost work and the need to restart projects from scratch. This issue significantly impacts user satisfaction and project completion rates.
I spent hours on that calendar and it didn't save properly on your app.
Limited Customer Support
Customers find the support system inadequate, with automated responses and unhelpful interactions failing to resolve issues effectively. This lack of support exacerbates frustrations with app functionality.
Terrible customer service, does not stand behind their 100% satisfactory guarantee.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
High Shipping Costs
Users are frustrated with exorbitant shipping fees that often exceed the cost of the products themselves, undermining the value of promotional offers. This pricing strategy is perceived as unethical and deters repeat purchases.
App Glitches
Frequent app crashes and glitches disrupt the user experience, causing frustration and leading to incomplete orders. Users report issues with the app freezing, crashing, and failing to save projects.
Promo Code Issues
Customers experience difficulties applying promo codes, with errors preventing discounts from being applied at checkout. This issue diminishes trust in promotional offers and leads to dissatisfaction.
Photo Upload Problems
The app's photo upload process is cumbersome, with users facing challenges in selecting and uploading images from their devices. This inefficiency leads to a time-consuming and frustrating experience.
Inconsistent Project Saving
Users report that projects are not consistently saved, leading to lost work and the need to restart projects from scratch. This issue significantly impacts user satisfaction and project completion rates.
Limited Customer Support
Customers find the support system inadequate, with automated responses and unhelpful interactions failing to resolve issues effectively. This lack of support exacerbates frustrations with app functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use for making photo albums, and the photo album templates are nice. However, the shipping charges are quite high, which makes the overall cost less appealing.
raxh 555
I love Shutterfly for its quality products and great deals, but the app has become frustrating with frequent glitches and issues during checkout. It used to be much better.
A Google user
Shutterfly offers a wide range of products and great promotions, but the app's frequent crashes and high shipping costs are major drawbacks. I hope they address these issues soon.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is easy to use for making photo albums, and the photo album templates are nice. However, the shipping charges are quite high, which makes the overall cost less appealing.
Candice Wu
App Store
I love Shutterfly for its quality products and great deals, but the app has become frustrating with frequent glitches and issues during checkout. It used to be much better.
Kelly Williams
Google Play
Shutterfly offers a wide range of products and great promotions, but the app's frequent crashes and high shipping costs are major drawbacks. I hope they address these issues soon.
Koray Okumus
Google Play

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