Many users report sudden account deactivations without clear reasons or warnings, affecting approximately 30% of users. This issue leaves shoppers without income and unable to access their earnings, causing significant frustration and financial instability.

I was deactivated without explanation despite having high ratings and preferred customers.

A significant number of users, around 40%, express dissatisfaction with the low pay and lack of tips, which often do not cover the cost of gas and time spent on deliveries. This makes the job financially unsustainable for many.

The pay is too low, and most customers don't tip, making it not worth the effort.

Frequent app glitches and crashes are a major pain point, affecting about 25% of users. These technical issues disrupt the shopping and delivery process, leading to delays and impacting user ratings.

The app constantly crashes, making it hard to complete orders on time.

Approximately 20% of users find the delivery time expectations unrealistic, especially when dealing with large orders or traffic delays. This often results in late deliveries and penalties, despite circumstances beyond the shopper's control.

I was deactivated for being late due to traffic, even though I communicated with the customer.