Shiftsmart

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Shiftsmart

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Shiftsmart's key feedback

1

Lack of Shifts

Many users report a significant lack of available shifts, making it difficult to find work through the app. Approximately 40% of users express frustration over not seeing any shifts, even after being active on the platform for extended periods.

I've had this app for a month and no jobs available!

2

Payment Issues

A considerable number of users have experienced issues with receiving payment for completed shifts, with some reporting delays or non-payment. This affects about 30% of users, leading to dissatisfaction and distrust in the platform.

I worked a shift and was never paid, it's been over 24 hours now, and still no pay.

3

Poor Customer Support

Users frequently mention the lack of effective customer support, with only automated responses available and no way to speak to a real person. This issue affects around 25% of users, who find it challenging to resolve their problems.

If you have an issue with a shift it is virtually impossible to get a resolution.

4

App Functionality Problems

Technical issues with the app, such as crashes and glitches, are common complaints. These problems hinder users' ability to complete tasks and check in for shifts, affecting approximately 20% of users.

The app doesn't launch anymore, and it crashes on every instance after completing sign up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GigSmart
GigSmart receives high praise for its user-friendly platform and quick payment process. Users appreciate the variety of gigs available and the ease of finding work, although some report issues with job availability and app glitches.

#2 RUNNER UP

Snagajob
Snagajob is well-regarded for its ease of use and the wide range of job opportunities it offers. Users find it helpful for quickly finding part-time work, though some express concerns about third-party links and spam.

#3 Straggler

Shiftsmart
Shiftsmart receives mixed feedback, with users appreciating the flexibility and quick payment options. However, many report issues with app functionality, lack of available shifts, and poor customer support, leading to frustration and dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GigSmart
#1 Users Choice
GigSmart receives high praise for its user-friendly platform and quick payment process. Users appreciate the variety of gigs available and the ease of finding work, although some report issues with job availability and app glitches.
Snagajob
#2 Runner-up
Snagajob is well-regarded for its ease of use and the wide range of job opportunities it offers. Users find it helpful for quickly finding part-time work, though some express concerns about third-party links and spam.
Shiftsmart
#3 Straggler
Shiftsmart receives mixed feedback, with users appreciating the flexibility and quick payment options. However, many report issues with app functionality, lack of available shifts, and poor customer support, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Shift Availability
Many users experience a lack of available shifts, making it difficult to find work despite being signed up for the app. This issue is exacerbated by the app's failure to show shifts even when notifications are received.
I've had this app for a month and no jobs available!
Payment Issues
Users frequently report not receiving payment for completed shifts, with some experiencing delays or outright non-payment. The lack of a reliable support system to address these payment discrepancies further frustrates users.
I worked a shift and was never paid, and support won't help.
App Glitches
The app is plagued with technical issues, including frequent crashes and login problems, which hinder users' ability to schedule and complete shifts. These glitches often result in missed work opportunities and user dissatisfaction.
The app crashes within the first 10 seconds, making it unusable.
Lack of Support
There is a significant lack of live customer support, with users unable to resolve issues through the app's automated systems. This absence of human interaction leaves many problems unresolved, leading to user frustration.
No way to contact a real person for help, only a bot.
Unreliable Scheduling
Users report that scheduled shifts often disappear without notice, causing confusion and wasted time. This unreliability in scheduling undermines trust in the platform's ability to provide consistent work.
I scheduled a shift, and it disappeared before I could start.
Privacy Concerns
Some users express concerns about data privacy, fearing that the app collects and misuses personal information. These concerns are heightened by the app's requirement for sensitive data without clear assurances of security.
This app is a scam to get your information, do not use it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Shift Availability
Many users experience a lack of available shifts, making it difficult to find work despite being signed up for the app. This issue is exacerbated by the app's failure to show shifts even when notifications are received.
Payment Issues
Users frequently report not receiving payment for completed shifts, with some experiencing delays or outright non-payment. The lack of a reliable support system to address these payment discrepancies further frustrates users.
App Glitches
The app is plagued with technical issues, including frequent crashes and login problems, which hinder users' ability to schedule and complete shifts. These glitches often result in missed work opportunities and user dissatisfaction.
Lack of Support
There is a significant lack of live customer support, with users unable to resolve issues through the app's automated systems. This absence of human interaction leaves many problems unresolved, leading to user frustration.
Unreliable Scheduling
Users report that scheduled shifts often disappear without notice, causing confusion and wasted time. This unreliability in scheduling undermines trust in the platform's ability to provide consistent work.
Privacy Concerns
Some users express concerns about data privacy, fearing that the app collects and misuses personal information. These concerns are heightened by the app's requirement for sensitive data without clear assurances of security.

Quotes of the week

Hear from some of the most impactful users to drive changes

I scheduled a shift, but it disappeared before I could start. Support is unresponsive, and there's no way to resolve issues. This app is frustrating and unreliable.
A Google user
Week of July 24th, 2025
The app is great for quick cash, but the lack of live support is a major issue. Automated responses don't solve problems, and it takes too long to get help.
A Google user
Week of July 24th, 2025
I love the flexibility of choosing my shifts, but the app often glitches, and shifts disappear. It's a great concept, but the execution needs improvement.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I scheduled a shift, but it disappeared before I could start. Support is unresponsive, and there's no way to resolve issues. This app is frustrating and unreliable.
Candice Wu
App Store
The app is great for quick cash, but the lack of live support is a major issue. Automated responses don't solve problems, and it takes too long to get help.
Kelly Williams
Google Play
I love the flexibility of choosing my shifts, but the app often glitches, and shifts disappear. It's a great concept, but the execution needs improvement.
Koray Okumus
Google Play

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